Luna & Latte Boutique
United States
Reviews (3)
Expensive subscription and very high cost items. You will lose money! I've had them for 6 months now and I lose out on profit because of their monthly subscription fees on top of the items cost is so high if you don't sell each bag at a 76% markup you don't profit anything!! My issue also lies in horrible customer service times and lack of transparency on their product descriptions..... also you are stuck doing refunds on your own since they have a strict no refund or exchange policy........ Be careful if you decide to go with this supplier they are very expensive especially for beginners. It's worth looking into local coffee shops where you live to supply your store.
Very bad and costly! Their response time was awful! I canceled my subscription and still was charged months later! I do not recommend this app at all! They are never around to help when you need it and it cost me money and affiliates.
Developer reply ·
We’re truly sorry to hear about your experience. We’ve already issued the refund for the subscription period you mentioned and sincerely apologize for the inconvenience caused. Our team always does its best to respond quickly, though we currently don’t offer live support during nighttime hours. We really appreciate your feedback. It helps us improve our service and support coverage moving forward. BLOOP Team
Horrible...... DO NOT USE! The very first order was a mess!!! We purchased the $39 plan all to be messed over by this app.
Developer reply ·
Hi There, We’re truly sorry to hear about your disappointing first experience with Zopi. We completely understand how frustrating it must have been when your first orders didn’t go as expected. We’ve already reached out to you directly and provided detailed guidance on how to fix order #1006 (missing supplier link) and how to correctly process orders #1007, #1008, and #1009 inside Zopi rather than through Shopify’s Request Fulfillment button. This way, your orders will stay properly linked and fulfilled. We’d love the opportunity to guide you step-by-step and make sure your next orders run smoothly. Our support team is always here to help — please don’t hesitate to contact us anytime. Many of our merchants are already running their stores successfully with Zopi, and we’re confident we can help you achieve the same once everything is set up properly. Best regards, The Zopi Team
