Zopi: AI AliExpress Dropship
by Zopi ⭐ · launched
View in Shopify App Store ↗Reviews (289)
Zero fulfillment, deceptive billing — cost me $861 in chargebacks Installed since October 2023. In all that time: zero products imported through the app, zero orders fulfilled. When orders #1004 ($784.70) and #1005 ($46.90) came in, Zopi declined fulfillment twice each: "Request rejected. Please complete your payment in the Zopi Order Center and try again." On #1004 they briefly accepted the request, then cancelled it themselves. Neither customer was ever served — I lost a $799.56 chargeback and a $61.90 chargeback. Two more orders (#1006, #1007) had fulfillment requested through Zopi and never completed; both are now being refunded. Billing: I approved $19.90/month ($238.80/year). The app's billing page showed a trial converting to $349.30/year — $110.50/year (about 46%) more than the advertised price. I was already charged $349.30 in December 2025. I consider this false advertising and fraudulent overcharging. App cancelled, formal complaint filed with Shopify.
Developer reply ·
Hi there, We’re sorry to hear about your experience, and we’ve carefully reviewed the order and billing details mentioned in your review. We’d like to clarify what happened. Regarding fulfillment: The affected fulfillment requests were initiated directly from Shopify. However, because Order Automation had not been configured and the required payment had not been completed in Zopi, the orders could not proceed to the supplier. When the requests were rejected, Zopi displayed the message: “Request rejected. Please complete your payment in the Zopi Order Center and try again.” This was to prevent the orders from being marked as fulfilled in Shopify before they had actually been placed and paid for. Our records do not show that the required payment step was subsequently completed. Zopi also does not charge you for the supplier order or fulfillment when payment has not been completed. Therefore, there was no successfully paid fulfillment request for Zopi to process and send to the supplier. Regarding billing: The $19.90/month price refers to our Launch plan. Our records show that your store was subscribed to the Zopi Dropshipping – Advanced Yearly plan, priced at $349.30/year. The $349.30 charge therefore corresponds to the Advanced Yearly subscription associated with your store, rather than an overcharge of the $19.90 Launch plan. We understand how frustrating order issues can be, and we’re happy to help clarify the correct fulfillment process. Please contact our support team anytime, and we can walk you through the order placement and payment flow step by step to ensure future orders are processed correctly. Best regards, Zopi Support Team
Une correspondante a l'écoute réactive qui a répondu avec pascience et gentillesse je recommande vivement tres professionnelle et elle est resté jusqu au bout pour m aider.
Je suis abonné à l'automatisation du traitement de Zopi. Mais automatisation n'est qu'un mot vide. Purelunea
Daisy has been great through this all with explaining in detail what the problem was and helping me mitigate to a solution. Thank again.
Over all the app is useful; However lately I noticed updates to order info and tracking is very slow. I seem to do better when I order directly instead of going through Zopi. I recommend checking your needs before using this app. If you are selling on TikTok for example. You should order directly to get quicker shipping information.
Developer reply ·
Hi, Thank you for taking the time to share your feedback. We truly appreciate both your support and your honest comments. We're sorry to hear that you've experienced delays with order updates and tracking information recently. In some cases, tracking updates depend on when the supplier ships the order and when the shipping carrier synchronizes the latest tracking events, which may cause a delay compared to ordering directly from the marketplace. That said, this isn't the experience we want for our users. If you have any specific orders where the tracking or order status seems unusually delayed, please contact our support team with the order details. We'll be happy to investigate and work with the supplier to resolve the issue as quickly as possible. Thank you again for your feedback—it helps us continue improving Zopi. We hope we'll have the opportunity to provide you with a better experience.
I have repeatedly tried to cancel my plan. Always get an error. Escalated to support several times, never got a response or assistance in canceling my plan.
Developer reply ·
Hi there, Thank you for sharing your feedback. We'd like to clarify that your Zopi plan was a one-time charge, not a recurring subscription, so there was no active plan that needed to be canceled and no future recurring charge from this plan. Our support team has also responded to your requests and sent several follow-up emails, but unfortunately, we haven't received a response from you. It's possible that our emails were filtered into your Spam or Junk folder, so could you please check there as well? We're still happy to assist and clarify any concerns you may have. We'd really appreciate it if you could review our previous responses and consider updating your review once the situation has been clarified. Best regards, Daisy | Zopi Support Team
always logging, cs are not availabe during emeregency situation, no temu integration as well, not worth the subscription/money, the also updated their system whic become much worst.
Developer reply ·
Hi There, Thank you for sharing your feedback with us. I’m really sorry to hear about your experience and would love to understand more about the issue you mentioned with “always logging.” I’ve already sent you 2 follow-up emails asking for more details so we can investigate and resolve this for you as quickly as possible. Could you kindly check your inbox and let us know a bit more about what happened? Your feedback means a lot to us, and we’re here to make sure you get the best possible experience with Zopi. Best regards, Daisy
good app so far and their support agent Scarlet is a great help.
If you need reliable, fast and quality product research and fulfilment service, install Zopi. I have been using fulfilment apps since 2018. Zopi bypassed the others with the new AI app, that works right in your store, as an integral smart part of it. You want new products or versions, here they are, push to your store. Received an order? Already fulfilled. Up to now, I have not received any complaints from customers, at all. You have questions - real humans answer and solve them instantly. Yesterday I clicked somewhere I did not want, Daisy solved it in a minute.
Daisy was a wonderful person! She was kind and very helpful. She helped from the minute go and took the whole process off my hands! Will definitely like to help me again if I have any further issues.
I was able to get help with answers to my questions. Customer Service was polite and professional.
She took her time to investigate and came back with helpful information and updated the item for me.
Scarlet was able to help me with a complex problem. It was nice talking to a human as she was able to guide me through the process of correcting an order and making sure that it was shipped out. It was nice to be able to contact somebody who had so much knowledge of the process. I am sure I will call again sometime.
Une application excellente, simple d'utilisation et un support au TOP. Réponses rapides et professionnelles via le CHAT. Je conseille vivement.
Incredible app for Shopify business owners. The userface is incredibly easy to use and has very useful features. The support from ZOPI is INCREDIBLE. I am beyond impressed by their ability to immediately solve issues. They are always very helpful and always completely understand what I am trying to solve, which results in my issue being resolved immediately. Highly recommend ZOPI to everyone.
Today I received one order and after placing the order customer requested to change the Color of the product. I have contacted in customer care and Ms. Ross assigned me for today and she helped me a lot by making the modification into the order and she explain me the whole process step by step and that's how i fulfilled my order today. Once Again Ms Ross thank you so much your support and cooperation.
Daisy was lovely and super helpful. Completely solved my issue!
Belle explication et très précise dans l'information. J'ai tellement apprécié ces services. Merci une fois de plus.
Could you please help me understand the process for my customers in Canada? How will they receive the product at their address after placing an order? My online store is connected to the Zopi dropshipping app, but I'm unsure how the workflow operates, especially regarding shipping fees. Do I need to handle the shipping logistics myself and send the product on behalf of the customer, or will Zopi automate this for me? I tried to place a test order myself, but I found the platform very complicated. It doesn't clearly explain the steps to follow, and I couldn't figure out how to get the product delivered. This is very important because my store is connected to my YouTube channel, which has over 1 million subscribers. I want to avoid any problems with shipping or delivery. I should note that I do not have a physical store or a warehouse
Developer reply ·
Hi there, Thank you for reaching out and sharing your concerns. To clarify how Zopi works: When a customer places an order on your Shopify store, Zopi automatically detects and fulfills the order. - You do not need a warehouse, physical inventory, or to handle shipping yourself. - Zopi places the order with the supplier, and the supplier ships the product directly to your customer, including customers in Canada. - Tracking information is automatically updated in your Shopify order page once the supplier ships. - Shipping fees are included during the supplier order — you don’t need to manage logistics manually. We also noticed that you were able to successfully place an order, which means your setup is correct and you’re on the right track. If you need further assistance or step-by-step guidance, our support team is always ready to help. Best regards, Zopi Support Team
Developer reply ·
Hi there, thank you for your feedback — we’re truly sorry for the inconvenience you experienced 💜 We want to assure you that our team immediately looked into the issue and it has now been fully resolved. We’ve already reached out to you directly with a personalized solution to make things right, including compensation for the trouble caused. At Zopi, providing fast and dedicated support is our top priority, and we truly appreciate you bringing this to our attention so we can continue improving. If you ever need further assistance, we’re always here and ready to help 💜
By far the greatest app I’ve used for drop shipping. I recently needed help fulfilling orders, Paula from the support team was so helpful, she sound me another supplier that could fulfill my orders and mapped it to my shopify store. All the done in minutes. Thank you
I had an issue with an order and I contacted the Zopi support team with special mention to (Ross) was so amazing to deal with, so professional and handled my matter efficiently and really sorted out my problem. Thank you again Ross
Horrible...... DO NOT USE! The very first order was a mess!!! We purchased the $39 plan all to be messed over by this app.
Developer reply ·
Hi There, We’re truly sorry to hear about your disappointing first experience with Zopi. We completely understand how frustrating it must have been when your first orders didn’t go as expected. We’ve already reached out to you directly and provided detailed guidance on how to fix order #1006 (missing supplier link) and how to correctly process orders #1007, #1008, and #1009 inside Zopi rather than through Shopify’s Request Fulfillment button. This way, your orders will stay properly linked and fulfilled. We’d love the opportunity to guide you step-by-step and make sure your next orders run smoothly. Our support team is always here to help — please don’t hesitate to contact us anytime. Many of our merchants are already running their stores successfully with Zopi, and we’re confident we can help you achieve the same once everything is set up properly. Best regards, The Zopi Team
This app is very helpful. I am new to dropshipping and this app helps simplify it for me.
FYI Asking the Bot about canceling and refunds. I got canned answer on how to cancel. But the Cancel feature is not usable until closer to the end of term. I get "Cancel plan failed Downgrade or cancel only at the end of the cycle: . Contact support for help."
Developer reply ·
My name is Daisy, Support Team Lead at Zopi. First of all, I want to sincerely apologize for the frustration and poor experience you've had. After reviewing your case carefully, I completely understand your concerns — especially around the lack of live support, the confusion around cancellation, and the issues you experienced with product availability. Regarding the out-of-stock issue: I want to clarify that this was related to your shipping method settings on Shopify, not directly caused by Zopi. Our app synced product info as expected, but Shopify’s setup restricted shipping zones or rates, causing products to appear unavailable. I absolutely agree that this should’ve been caught earlier, and I’m sorry our chatbot wasn’t able to provide clarity. Please note: the bot is designed to answer app-specific questions only and currently can’t diagnose Shopify-specific issues — but this is a gap we’re actively working on improving. Regarding your subscription and refund: You're right — your subscription was billed annually, and per our policy, annual plans can only be downgraded or canceled at the end of the billing cycle. However, as an exception in your case because you haven't use any quota yet, I’ve gone ahead and approved a full refund of your payment, which is now being processed. The refund should reflect on your original payment method within the next 5–10 business days, depending on your bank. We truly regret that your first impression of Zopi was not a positive one. Our goal is always to deliver value, save our users time, and support them — not cause additional stress. I’m genuinely sorry that we fell short here. Of course, if you ever decide to give Zopi another try in the future, I’d be more than happy to personally assist you and ensure everything works smoothly. Thank you again for your time — and once again, my sincere apologies for the inconvenience. Warm regards, Daisy
Excellent customer service with brilliant staffs who make sure solve your problem. Strongly recommend.
Scarlet was very helpful and patient with me.
I Just started with Zopi but got very nice guidence from support on how to use this app. Really appriciate it.
Daysi is amazing providing support to customers. I am very happy with her assistance and dedication. Thank you
I asked support to help me fulfill a shipment the lady who helped me was amazing, very patient, nice and walked me through everything step by step. I will be using Zopi for a very long time!
Great customer service and keep on trying improving their apps. Thank you!
I recently had my first order fulfilled through the Zopi Fulfillment Service. As someone unfamiliar with the process, I truly appreciated the guidance and support from Ross and the rest of the team. Thanks to their help, everything went smoothly—no issues at all! A big thank you to Ross for being so helpful! Working with the Zopi team and using their app has simplified my business operations. It's an incredible asset to my e-commerce store—no question about it. I'm excited about our partnership's potential and look forward to watching it grow. Once again, thank you to Ross and the amazing Zopi team!
Since I upgraded im only having problems with the order fulfillment
Developer reply ·
Dear BALKANSHIELD, We’re truly sorry to hear about your experience with our app, and we appreciate you taking the time to share your feedback. We understand how frustrating it can be to face issues, and we sincerely apologize for any inconvenience this has caused. We acknowledge your concerns regarding order fulfillment difficulties. Regarding the specific issue you encountered, our support team has already reached out and will provide detailed assistance to resolve it as quickly as possible. Please know that our team will work to improve the app experience. We greatly appreciate your patience and understanding. If you have any further concerns, please don’t hesitate to contact us. We’re here to help. We look forward to hearing from you soon. Best regards, Zopi Customer Support team
Zopi’s customer service is outstanding! They are quick to respond and always willing to help with any issues. Highly recommend for anyone looking for reliable support and smooth order management! *****
The app has potential, but there are several issues. The German translation is often poor and confusing, making it difficult to use. Additionally, the error messages are vague and unhelpful. Another downside is that the settings keep resetting themselves, which is very frustrating. I hope for improvements!
Developer reply ·
Dear Stein.Kunst.Werk., Thank you for your feedback. We understand your concerns and apologize for any inconvenience this may have caused. We've sent you an email to gather more information about the issues you mentioned. This will help us investigate further and find the best way to assist you. We look forward to hearing from you soon. If you have any other questions, please feel free to reach out. Lee Ly Customer Service Team
It is wonderful to work with the Scarlet of Zopi support team. They are good at what they are doing
great app! but the amazing support from support agent Ross was out standing. no other words to add! thank you Ross for the support keep up the good work.
Best customer service. Jennie helped me track my orders.
Was a simple question but Alice answered quickly. Quick service, as for the app I am still evaluating. Once I have trialled the product I will review again.
Really helpful. I removed my variant and Lana helped me to fulfill my ordorder manually. I only had to order and she did the rest for me which was a big relieve. Thank you so much!
The support is great! I had trouble navigating the app, and Scarlet helped me resolve things quickly!
I had an issue with placing test order on shopify. Vivian was incredibly helpful and quick to resolve my problem. She patiently guided me step-by-step, ensuring I understood everything clearly. Her professionalism and knowledge truly stood out. Thanks to her, my store is now running smoothly. Highly recommend Zopi for their fantastic support team, especially Vivian!
great service fastest response times with quick at resolving issues thank you
I heavily recommend this app, especially due to their 24/7 support staff. I've had support from Jennie twice now and she is great, the staff help you problem solve any issues with screenshots, suggestions, and problem solving. They have saved me many hours of stress and frustrationl
jè avais deux commandes bloquées et Azalea m a beaucoup aidé et a ete super patiente. merci. Il faut se familiariser avec l'outil. tout y est. merci beaucoup pour le bon support
Ross was extremely helpful, supportive and answered all my questions timely and intuitively. Ross made my business with Zopi easy, and I am grateful for her support. She not only assisted me efficiently and professionally, but also her support built trust in me with doing business with Zopi. I will be recommending to other colleagues. Thank you Ross, and thank you Zopi for your support.
Excellent App makes everything easy and stress free, I've needed assistance a few times and the customer service at on the chat is excellent, Ross helped me today and Azelia in the past both excellent, help fix any problems and explain why it happened. excellent service
Thank you, Ross, for help me find something in zopi...
hankala löytää tuotteita, näyttää vain muutaman vaihtoehdon mitä haki ja sen jälkeen tulee ihan asiaan kuulumattomia tuotteita näkyviin. Ei pysty hakemaan esimerkiksi aliexpress myyjäkaupan nimellä. Ei pysty määrittämään eu alueen toimittajia. ei pysty määrittämään hakuun näyttämään hintaa suoraan omaan maahan tuontiin. ei pääse käymään saman kauppiaan sivuilla etsimässä muita tuotteita. todella hankala ja jäykkä sovellus. hinnat kalliimpia kuin tilaisi suoraan itselleen. jos haluaa peruuttaa tilauksen ei rahoja palauteta vaan joudut/pääset käyttämään sovellusta siihen asti kun olet maksanut.
Developer reply ·
Rakas ystävä Pahoittelemme vilpittömästi kokemaasi haittaa. Arvostamme suuresti asiakkaidemme näkemyksiä ja olemme sitoutuneet parantamaan palveluamme jatkuvasti. Jotta voimme vastata kohtaamaasi haasteeseen tehokkaasti, tiimimme jäsen on ottanut yhteyttä saadakseen lisätietoja. Asiantuntijamme odottaa vastaustasi keskustellakseen kokemuksistasi ja selvittääkseen, kuinka voimme korjata asiat. Kiitämme kärsivällisyydestäsi ja odotamme innolla, että pääsemme ratkaisemaan asian sinua tyydyttävällä tavalla. Kiitos luottamuksestasi meitä kohtaan. Ystävällisin terveisin, Zopin tukitiimi.
Vivian was an amazing help. You should promote here or at least buy her lunch
Schneller Support - Rocy ist super nett - und immer top hilfreich. Die App hat aber noch "Raum für Verbesserungen" - aber sie sind dran
Mon interlocutrice, Karina m a eclairer sur plusieurs points qui n etaient pas du tout clairs pour moi avec une patience incroyable etant novice .L 'heure tardive n a pas impacte sa patience je la recommande et j espere moi meme tomber a nouveau sur elle si j ai d autre question;Premier echange super vraiment.
Ross has been helping me to understand how this drop shipment works. I have orders from TikTok and the address is not connecting and the online help was not helpful. Ross has been online helping me via chat. She has been very helpful and patient with me. Thank you so much.
Scarlet hat mir sehr weiter geholfen als ich nicht weiter kam!! Diese App ist gut und es wird einem immer sehr schnell geholfen.
Rocy was very helpful and promptly solved the issue!
Karina was very patient and sent very helpful screenshots! She answered my 500 questions effectively and I accomplished all I needed. Thanks so much!
Amazing support, very fast and very helpful. Thank you Azalea!!
Karina was great and she answered all of my questions and even emailed me the transcript of our conversation - STELLAR!!!!!
Der Service ist gut, auch wenn Sie manchmal keine Antwort auf Dinge haben, die im Hintergrund passieren. Wie z.B. dass ich als Verkäufer die Versandemails von Hermes/DHL für die Zustellung beim Kunden erhalte (als ob ich selber das Produkt bestellt hätte und es auf dem Weg zu mir ist). Das nervt und spamt mein ganzes Postfach zu.
Ross was very helpful. I am new to using Zopi and having an online store so I sometimes need some help to complete orders and make sure there's nothing else I need to do. Ross helped a lot!
Ross a été rapide et a trouvé mon problème rapidement merci à lui.
Rocy is simply amazing. Rocy was so helpful that he should be considered for promotion
The best user support experience I have ever had! Ross helped me out with very fast response times and clear and concise instructions. He was very friendly as well and truly made the experience as easy as possible. Ross is a lifesaver! Thank you, Zopi!
