Veteran Code

☆☆ Mixed experience overall. Arkam was attentive, knowledgeable, and ultimately helped me understand what was needed to get the store operational. His support was genuinely 5 star and appreciated. Unfortunately, the overall experience was frustrating. Prior to Arkam’s involvement, interactions with Aasiya and Rasheel were extremely poor. Responses were delayed for over 12 hours, communication lacked clarity, and the assistance provided did not demonstrate a basic understanding of the issue. That resulted in an entire day lost. When you are trying to launch a store, delays like that directly translate to lost revenue. While Arkam delivered strong support, the inconsistency in customer service significantly impacted the experience.

Excellent support and resolution. DSers support was outstanding, and Sandy in particular was extremely helpful. My account had incorrect information tied to it, which was blocking fulfillment for my Shopify store. Sandy took the time to understand the issue, corrected the account details, and made sure everything was properly aligned so fulfillment could move forward without issues. Clear communication, fast action, and competent support from start to finish. This is exactly how support should work. I appreciate the professionalism and follow through. Highly recommend DSers, and special thanks to Sandy for getting this resolved quickly and correctly.