Team Core-Tex
United States
Reviews (4)
All was fine until first lost package. $700 package lost and have been told by chat support for 3 days the case manager would call us about it, since we can not communicate directly with FedEx because shipment was through Shippo. Rep has still not called and we have no update to provide the customer for a package that has been lost for over a week. Continue to get the run around from their chat and no proactive communication from Shippo.
Developer reply ·
Thank you for your feedback. We're sorry to hear about your lost package. We're still looking for your case based on your review name. Can you please reach out to support@shippo.com and reference this Shopify review? Our team will be happy to look into this further! Thanks, Shippo Support
The app has been very helpful in sharing our excellent customer feedback, but the app's customer service has been even better. They have been very quick and responsive whenever we have needed help.
This app has really eliminated a lot of manual entry for us. There have been a few hiccups with mapping to our products, that was a combination of our QBO data and the app. But we have been extremely pleased by the customer service/tech responses. Dean recently was able to quickly resolve an issue that should keep us on track moving forward.
The most flexible shipping app I've found to handle any scenario you can throw at it. Takes a little upfront design work to get up and running but the Support team is amazing and always helpful.
