Shippo ‑ Simplified Shipping

Hello, Thank you so much for your review! If you ever have questions or need assistance, our support team is always happy to help: https://support.goshippo.com/hc/en-us/requests/new Thanks again for being part of the Shippo community! – Shippo Support

Etsy has monopolized order syncing with shippo and ship station. Automated order routing with my supplier only works through Shopify but you can’t bring order to this service then to Shopify. So that the address comes through as an order with my supplier. How the fuck am I supposed scale up if I don’t have time to enter every address manually Hello, Thank you for taking the time to share your feedback. We’re sorry to hear you’ve had a frustrating experience — that’s certainly not the experience we want for our customers. Unfortunately, we were unable to locate an account based on the information provided in your review. We would truly appreciate the opportunity to investigate and help resolve any issues. Please reach out to us here so we can assist: https://support.goshippo.com/hc/en-us/requests/new We hope to connect with you soon. – Shippo Support

We've been using this app to streamline our shipping workflow, and it's been a huge time saver. Creating shipping labels, comparing carrier rates, and managing orders from one place has made our fulfillment process much more efficient. The integration with Shopify is smooth, and the interface is intuitive enough that our team was able to get started quickly.

Fantastic through and through. What a wonderful shipping app! Hello, Thank you so much for your thoughtful review! We're thrilled to hear that Shippo has helped you manage your store orders more efficiently and reduce your shipping costs — that’s exactly what we aim to do. If you ever have questions or need assistance, our support team is always happy to help: https://support.goshippo.com/hc/en-us/requests/new Thanks again for being part of the Shippo community! – Shippo Support

I’ve been using Shippo for my small business, and it’s been a game-changer. The platform is super easy to navigate and incredibly user-friendly, even if you’re not a shipping pro. Setting up shipments takes just a few clicks, and I love being able to compare rates across multiple carriers in one place—no more jumping between tabs or second-guessing if I’m getting the best price. Printing labels is straightforward, tracking is automatic, and the dashboard gives a clear snapshot of everything in progress. I also appreciate the seamless integrations with my storefront and the ability to automate common tasks with rules. When I’ve needed help, support has been quick and knowledgeable. Overall, Shippo saves me time, cuts costs, and removes the usual headaches from fulfillment. If you want a reliable, intuitive shipping solution that scales with your business, Shippo is an easy yes. Hello, Thank you so much for your thoughtful review! We're thrilled to hear that Shippo has helped you manage your store orders more efficiently and reduce your shipping costs — that’s exactly what we aim to do. If you ever have questions or need assistance, our support team is always happy to help: https://support.goshippo.com/hc/en-us/requests/new Thanks again for being part of the Shippo community! – Shippo Support

Truly one of the worst apps out there. If you never need to get ahold of support, never have any orders change, nothing more complex than ship one package. this is a great app. If you do anything more than what a second grader could accomplish, this app is terrible. It does not sync, it wont update, order statuses will not flow through, you cant change anything, you are unable to manually update orders, oh and if you want to connect to 'support', you can wait for a year, OR attempt to work with their horrible AI chatbot. Hello, Thank you for your review. We're sorry to hear that you're experiencing issues with order statuses not syncing to Shopify. We understand how frustrating this can be. We were able to locate your account and have reached out to you directly via email. Our team is happy to assist further if needed. Please feel free to respond to our email if you have any additional questions. – Shippo Support

Easy to use along with great savings.

I love that it handles shipping labels for packages sent all over the world, super convenient. Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support Team is always happy to help. — Shippo Support

Much better prices than any other shipping app I've tried. Seamless experience merging with Shopify. Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support

Honestly Shippo is one of the easiest and most dependable parts of running my business. I do wish they'd bring back the humans i used to be able to talk to though. Hello, Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help. — Shippo Support

We used Shippo for years and paid extra for their shipping insurance, expecting support if a package was ever lost. Unfortunately, when we finally needed to file a claim, the process became nearly impossible. They required things like a police report for a lost package, which makes no sense in many situations and feels designed to discourage claims rather than help customers. In our experience, the insurance felt almost useless because of how difficult they made the claim process. If a company sells insurance, customers should be able to reasonably use it when something goes wrong. On top of that, after removing the Shippo app from our Shopify store, we were still charged $29/month for two additional months. That was very frustrating and disappointing. The main reason we originally stayed with Shippo was for UPS Ground Saver rates, but Shopify now offers similar shipping options directly, so there is no longer a reason for us to continue using the platform. Based on our experience, I would not recommend Shippo. The insurance claim process was extremely difficult, and the continued billing after uninstalling the app made the experience even worse.

We are new to Shippo, so far, very good.

I Love Shippo. great app for shipping. And they are affordable and let you know if an address is high risk.

Such a seamless experience for many years now! We love it!

I love this app so much, it makes shipping easy and affordable!

Quick and easy shipping experience, great rates!

Love best shipping app by far !

Shippo has made a very rough transition as smooth as possible. We had to migrate from one platform to another for our website. In seconds, after installing Shippo on our new site, all of our orders showed up on the Shippo dashboard and continue to populate seamlessly. I highly recommend this company. Ship,ship, hurray for Shippo!

Have been using Shippo for YEARS and have tried others as well as directly thru Shopify - nothing compares. LOVE Shippo!

I have been using Shippo for years after tying a couple other platforms. Shippo is easy to use, even for someone not very tech savvy. I run a small business and I needed something that could scale with me as I grow. This platform has everything and plugs into shopify sites. 10/10

I have been with Shippo since 2018, and it has been the best company for my business shipping needs. Their platform is easy to use, and the prices always beat out USPS.

I find Shippo easy to use. We ship anywhere from a couple to 50 packages a day from our own store and Amazon. Both sync up well, and we get great rates whether we're shipping a couple of lip balms or 50 lbs of product to a wholesale account.

Good. I like it

Switched back to Shopify one time to try to save Shippo's small fee and instantly regretted it. Literally switched back 1 day later.

Good place to ship standard items. If you are looking to ship tubes they really suck bad. You cannot enter girth so when you ship you will get charged a surcharge for your item. If you need to enter girth in order to ship better stay away otherwise you will get charged the surcharge. Shippo does the ole well it was not our fault it was USPS's fault. You file a claim show proof your item was not oversize but you never get refunded for the overcharge. Support really sucks.

loveit

The only reason I didn't do a 5* is because there's not many shipments in this free plan.

Great experience with Shippo so far! Easy integration, good customer service, decent pricing, and a relief to have an option to ship hazmat that works with Shopify.

We process a ton of in-store purchases that need shipping and unless we processed that sale through our online store, not logistically possible whatsoever for us, we couldn't access the deals Shopify had for our online orders. Shippo lets us ship out for such a good deal. 5/5. Great service.

There is an issue with Amazon orders coming over with an incorrect, extended phone number that we have to manually adjust. Also an option to void a shipping label and syncing over order changes would be nice.

I love this app it has great rates and works very well, and is very easy to use. I can even do international shipping easily very good app I love it.

Very solid app – does exactly what it’s supposed to do. Easy to set up, stable in daily use and no issues so far. Definitely recommended if you’re looking for a clean and reliable shipping setup.

This USED to be a great program. Now, there are glitches all the time, and no one able to help you in real time. When I am trying to get merchandise to my customers, dealing with AI (which has not been successful to date) is not a reasonable option, nor is filing a report - which will take days to get a response on. It's been more than 7 years since I began using Shippo, and right now, I am eager to find a different provider. From the reviews, I can see that i am not the only one with issues.

Doesn't integrate with your product's customs information. All international shipping will require manual entry. This seams like an easy fix and if they can, I would like to give them another try. I like the ability to use our own shipping accounts. Still looking for a viable shipping solution for my store.

Prices are higher then what shopify already offers. I am looking for customer solution prices show itself are for retail not business.

I’ve been struggling with the same shipping issue for over 4 months and Shippo has failed to resolve it. Despite shipping thousands of orders to Canada each quarter, I was told by support that I’m the only customer in the world with this problem — which is hard to believe. The last update I received from Scott in customer service was that it would ‘take time’ for technical to look into it, but since then my account has been completely ignored. No follow-up, no resolution, no accountability. This is unacceptable for a company that handles critical shipping operations. My business relies on reliable shipping software, and Shippo has shown neither reliability nor adequate customer support.

We would not recommend this particular app over others. It has hidden fees. We have closed our account. We wish others luck with such issues.

If you enjoy stress, insomnia, and shouting “REPRESENTATIVE!!!” at your screen until your neighbors call for a wellness check — by all means, sign up. Otherwise? Run. Flee. There are literally thousands of better options out there. I’d get better customer service from a haunted vending machine. Zero stars. Negative stars. Stars have died over this.

Completely made the process easier! Cost effective rates. Shopify does partner with great companies, making it less stressful for me as a store owner. Thank you so much. — Chateau Marchetti® A luxury inspirational brand committed to excellence, empowerment, and purpose. Luxury Rentals | E-Books | E-Commerce Home of Mugs4Life

Thank you

used to be free and they made money from the purchase of labels. Now they are trying to charge a monthly fee on top of that. Going back to shopify shipping since shippo does not provide any more value than what is already built into shopfiy. Thanks for the reply but we already found another service that does charge a monthly fee. Have been very happy with pirate ship.

They don’t respond to inquiries. I gave them a whole day, and they didn’t reply.

All was fine until first lost package. $700 package lost and have been told by chat support for 3 days the case manager would call us about it, since we can not communicate directly with FedEx because shipment was through Shippo. Rep has still not called and we have no update to provide the customer for a package that has been lost for over a week. Continue to get the run around from their chat and no proactive communication from Shippo.

Complaint Against:** XCover and GoShippo Date of Incident:** 09/16/2024 Insured Value:** $8,544.00 XCover Insurance ID:** 8----M------INS Created By:** J. L. I have been using GoShippo for 5 years, shipping millions of dollars in jewelry and paying thousands of dollars in insurance premiums. On September 16, 2024, I purchased a shipping label through GoShippo with UPS for a package insured for $8,544.00. The package showed as delivered, but no one signed for it. UPS confirmed that the package was lost, and XCover initially agreed to pay out the claim. However, when it came time to pay the full value that I had insured, XCover sent me a breakdown of the payment that was never disclosed when I purchased the insurance. They claimed that their policy terms had changed on January 1st, 2024, without notifying us. Here is the payment breakdown they provided: - **Cost of goods:** $8,544.00 - **Deductible:** $1,250.00 - **Subtotal:** $8,544.00 - **Cover limit:** $5,000.00 - **Total approved amount:** $3,750.00 Nowhere during the insurance purchase process was there any mention of a deductible or a coverage limit. GoShippo and XCover require customers to enter the total value of the product when purchasing insurance, implying that the full amount would be covered. This misleading practice has resulted in a significant shortfall of $4,794.00 in coverage. I demand that XCover and GoShippo honor the full insured value of the necklace as per the insurance I paid for. If this issue is not resolved immediately and fully, I will be forced to pursue legal action for bad faith insurance practices against both GoShippo and XCover. I expect a swift resolution and full payment of the insured value.

I have tried to use their trial and hopefully switch to Shippo instead of our existing provider but they don't accept 'prepaid' cards. The card I am attempting to use is not a prepaid card, it is a Mastercard provided by Tide with whom we have our BUSINESS CURRENT account with!

Do not under any circumstances, use this company and their insurance services. They work with an insurance company called XCOVER that should be reported to the BBB. They will take months to respond to claims and request a ridiculous amount of documents just to decline for any small reason or any reason hidden in their policy clauses. They have zero customer service email and phone number so you cannot even contact them in any shape or form. I have LOST THOUSANDS of dollars thanks to this company I have shipped 100,000+ packages with shippo but this XCOVER company has made it impossible to do any business online. I no longer use SHIPPO because of this and cannot recommend it to anyone. DO NOT USE THIS COMPANY.

Easy to use, but limited in some options

Shippo was really easy to install and use. It integrates with my shopify store so well, there was nothing to it. I love that there are so many options and rates to choose from. Rates are great and the process is simple and very fast. Definitely recommend!

Realized that Shippo was no cheaper than my Shopify Plan and discontinued usage. I thought I had downgraded my plan but then I was charged nearly 400 dollars for their "premium plan," which is literally the same cost as shipping via Shopify shipping. I've asked for a refund because I never once used the service, but have been ignored for 3 days now.

Really love this app. Easy to use, comparable shipping rates. I started use Shippo directly thru their website, then install this integration and that really save a lot of time and less manual entry package information.

A very user-friendly app!

Tool is very nice to use. But cost wise, long distance location, we see high priced. It would be good if we get reduced cost for less than 1 lb shipping.

Having a lot of problems with your software. It keeps trying to print labels for overnight shipping a day late. We pic the 27th so ship out priority overnight and the label prints out the 29th for delivery. Seems to happen right at 4pm local time here all of a sudden instead of next day arrival the labels print out for the day after they are supposed to arrive when using priority overnight via FedEx. This is causing us a have to hand print labels right at the end of the day when we are in a hurry. Please address this problem ASAP or we will have to find a different shipping app.

I have been a Shippo customer for about 8 months. At first, I was really impressed. I thought the customer support was excellent. The service was good and relatively easy to use. For me, the Live Chat feature was absolutely critical. Over the course of the past 5 months they have entirely dismantled the live chat. Now it's all email support. So for shipping issues, that just does not work at all. Shipping issues must be resolved pretty quickly. Waiting for a few days for someone to reply by email is a total deal breaker. I don't know why they removed the best feature of this app... Go figure. I'm looking at other platforms again. I really liked this app for about 4 months. Then the customer service fell off a cliff.

Thank you for your App.

I have been using Shippo for a couple of months. Recently i had to provide return labels for my customers which i purchased through Shippo. When the customers used the return labels, UPS still charged me for freighter because they stated that they had no record of Shippo pre purchased labels. I have been following up with Shippo for weeks now with no resolve, Initially they tried to deflect and stated that was being charged for brokerage and import fees when there was clearly freighter charges indicated in the invoice. Then i asked them to refund the pre paid labels i purchased through them since UPS still charged me. They promised to get back to me and it has been weeks of nothing. As a small business, the people that you work with should help build your business not create problems & charges for you. Sad to say that this has been the case with Shippo.

I have used Shippo for nearly every day for 5 years now with some months spending over 5kUSD in postage. Previously I liked it, my previous review for this app was glowing. It WAS a good app. Today I was forced into using the updated version and I had a terrible experience with it. Very slow, work flow is really bad, some labels had the incorrect postage, in a few cases it did not port over the entirety of the customers address. I have a litany of issues with the updated version, too numerous to post here. Unless I can roll it back, I will be looking for a different shipping app. Andy, Owner @ firstsalute.com silverdollarsalute

I wanted to like this app as its features look great on paper. We couldn't get it up and running though, because they require a photo of the shipper's government-issued ID and a photo of the shipper him/herself before activating the app. I didn't really want to send them copies of my driver's license/passport, and I for sure didn't want them stored on their servers. When I asked their support (which is pretty responsive) why they needed this when no other label sellers we've worked with do, and how long this information is stored they didn't have a clear answer. Their website says things like "We receive and store any information you knowingly provide to us" and "Some information may remain in our records after the deactivation of your account" and "...unless the business that requested your verification has deleted it, Stripe (Shippo's verification provider) will retain copies of your submitted identity data-the images of you and your ID as well as any typed or extracted data and the verification results and insights..." I couldn't find anywhere in their privacy policy a mention of them deleting this information after verification, and their support couldn't point to such a mention in their policy. So no Shippo for us, we're now trying another app for labels that doesn't require a photo ID.

We've used this app for a few years. For the most part it's worked great! Recently it stopped marking orders as fulfilled on Shopify. I went to disconnect the app and read it. Now I get an error, "Shopify could not validate your access." when I try to connect it. Updated review - Shippo fixed my issue quickly! We're back up and running!

SHIPPO! PLEASE - stop making changes. Everything was going great, then BAM, no longer great. When I select orders in the shopify system (let's say 50 orders) those 50 orders no longer show up in shippo. They now have 3-4 random orders added to my new search term. Leaving so much room for error. What was once an easy quick part of our workflow now no longer works like it used to. Bummer.

We have been using Shippo since we started back in 2015 with no issues to speak of. Support has been fast to respond to any questions we have.

I run an ecommerce and wholesale business, and Shippo has met all my needs. I tried converting to ShipStation at some point because it integrated better with another software, but ultimately found their interface too confusing to navigate. I like the simplicity of Shippo, and have always had good experiences with their highly responsive customer service team.

We loaded Shippo in August and so far are very pleased. There are some features we would like to see offered and have reached out to customer service, but on the whole I like the shipping costs offered and the customer service help & response time has been fantastic.

I don't recommend this app if you are thinking to automate the returns process. We spent over $2000 on the unmanifest articles because they are not able to pass the article details. I have given 2 months to fix the issue but they couldn't, now I need to accept the loss and find something else.

Rates "mysteriously" increase by $70-100 without explanation. Not well priced. I was planning on using it, but this seems sketch.

They changed their format and it is horrible. Hard to read, hard to find labels, slows down my computer, I could go on, but please hear this! Find another ap. They don't care about you and the customer service is horrible. Also, now their page won't even load. If I could give this ap negative 10 stars, I would. Looking for another shipping company label provider. Update...I'm looking for a new shipping ap....it's getting worse than it was before. Warning warning.....look elsewhere..

Too easy to print the wrong label. Ask me how I know. Interface is awkward. Takes time to sync. Defaults to old dates. Doesn't present all shipping options (such as cubic).

Our company CycloneInks.com uses Shippo exclusively for all of our shipping needs! Overall they are a great business partner! As with any partner or tool in your business, there is always room for improvement. That is the only reason we left only 4-Stars....They are not perfect, nor is any business, and there can be improvements that could make them even better!

Customer service is fairly non existent. They just don't reply. Have been trying to get this working for a week and frustrated at lack of support and responses.

Using shippo makes bulk batch shipping so much better for our small biz than shipping direct from shopify. Very intuitive and easy to use. Thanks Shippo!

Better off going with Shipstation. Took a while to get all of our accounts setup (Fedex, UPS, USPS, etc). Worked fine for a bit, but then it stopped syncing our orders started receiving error messages. Their support was dumbfounded for several weeks and kept telling me that they had escalated the issue. After waiting for over a month to see a resolution, I finally uninstalled the program and have went to shipstation. Have not had an issue with them. In fact they offer more shipping options that Shippo did not, which saves me more money in the long run. Shippo . . . I hope you guys can figure out some better IT support. A small medium business cannot operate if your shipping software does not work for over a month.

So far so good! Integration with Shopify seems to work really well, it even brings in orders that I create, in addition to customer created orders. Allows me to print professional looking labels on my thermal printer.

I would like the option to see the field company name in the overview in shippo as we have lots of wholesale orders as well

So many bugs!! loads completely too slow to make labels. spent over $900 on labels just for it to freeze and could not find it in either unfulfilled or fulfilled columns. now i have to print one by one in the shipments column with no packaging slip + it doesn't list them in order and has no option to do do or batch print them. very annoying! there is no phone or chat to contact them when a situation like this is urgent and needed to get orders out, no one contacted me until about 5-6 hours later. also, they do not print the order number on label so it is very hard to track which order is which. going to use another shipping app. this is ridiculous!!

The App has very nice interface and nice features, unfortunately I could not get it to work with my Australia Post eParcel account and the technical support left a lot to be desired. It's a shame because I really wanted this app to work. ************************* UPDATE ************************* No one by the name of Rodrigo reached out to me with any additional information. I used the same API Key and Secret to integrate my account via another App and it worked immediately, so clearly there is a problem with your app that should be looked at particularly after Matt confirmed that he was also not seeing any rates on my account.

I've tried a few of the shipping apps and I'm quite shocked to see this app with a lower review rating than some of the others. I've been using it for several years and it does what it should be doing. Print labels in bulk!

Shippo has worked really well for our small business. Orders are easy to fulfill in bulk and shipments are easy to track.

I have done price comparison on another app and USPS for over 20 + shipments. Most of the time the price is the same. Wish there really was a discount.

Used this app to generate manifests for USPS, now use it for all shipping. Easy to use and less freezes than Shopify.

Very easy integration between the two services. The support teams of both services are knowledgeable and quick to resolve problems.

When you manually enter the weight for an item when you create a label, it automatically corrects and defaults to the weight of your 'default' item. Which can be annoying! You have to refresh the page after you make the label, then edit the weight to the correct amount. Just something I've noticed that could definitely be helpful to fix!

I like this app, since Shopify charges higher rates for Canada Post shipments and it doesn't have a built in integration with 3rd party carriers (UPS, Fedex, DHL) Shippo saves your life! As well, their technical support team provides prompt service. However, they need to improve their shipping options. For example, we can't add Proof of Age or Do not Safe Drop options which Canada Post provides on their website. We wrote them couple of times about this, they said they would do their best but nothing has been done yet.

Their default package does not work for Shopify customers per their customer support. Unless your product weights including packaging are completely on spot then you will have to override the default package templates. Also when you buy the label it does not go directly to your printer, a separate window opens to download the PDF then you have to hit print and the printer window opens. Too many steps here. The order number on the label is just too small to help with order verification.

The app does what it's supposed to and I've had no issue with it overall. What I am unhappy with is that it's supposed to be "free" with 0.5c charged per label which is absolutely false. If you have an account with FedEx and based in Canada, you will be charged an arm and a leg for printing labels through Shippo, which sucks when you're a small business just starting out. Tried to get in touch with customer service to find out what is the % that I am charged for every label, since it's been clearly impossible to predict how much I will be charged *before* I buy the label. I was put on "hold" for 40 minutes after which I got an email telling me that the customer representative "had to run"... and the person taking over didn't even bother actually helping me out. Needless to say, I am not impressed.

Shipping out packages with owners name, and not company name via UPS even went owner name is not included for customers. It's added anyways, making it look very unprofessional. Business name is extra. I almost choked looking at my full name as the sender, and not business.

The app is setting some of our products to a negative inventory. We opened a support ticket on March 5th 2021, we got a reply 10 days after from Ralph Aberin apologizing for the delay, and they are working on the case. 11 days after that (today), we got the exact same reply from Ralph. So, after almost an entire month we received zero support. We are now looking for a new (working) solution with a good customer support.