Bourbon Real Talk
United States
Reviews (6)
I am SO GLAD I found this app! We were using another app that was really complicated to use and customer service would take DAYS. I was able to download this app, create multiple listing options and when I needed help, I got a response right away that instantly solved my problem. This is a game changer for us!
Developer reply ·
Wow, this means so much to us! 🤩 We’re all about making things easy and ensuring you get the support you need! Thrilled to hear the app has been a game-changer for you. We’re here anytime you need us! 🚀 Best regards, Zel | Minimate Apps
Every time I reach out to customer service they are able to help me solve my problem in just a few clicks. I'm not super tech savvy, and while this app is super easy to use, we had a few products that required some help to calculate properly because of the way we needed to pack them. They were super helpful and FAST.
Developer reply ·
Thank you! We appreciate the love. It's great to hear that our team has been able to give you the support you need and the confidence that more complex aspects of your setup are taken care of. If you run into any concerns or just have a question, we're here to help! Best regards, Ron Anderson Customer Experience Manager
Abbie was so helpful via the chat today! I am not very tech savvy and was struggling to get everything set up working properly. She was patient and helpful and even offered suggestions that could improve customer experience on my site. She went above and beyond!
Developer reply ·
We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin
Works flawlessly. Only issue was we were trying to use the pre-order feature with the free trial and could not get it to work. We could only get it to do a coming soon. Got on with support via Team Viewer and he fixed it right away. Just needed to pay for the package (which is very affordable). Support hours are weird if you live in the US, but very quick and responsive.
This is a VERY powerful app! Along with that power comes layers of complication that have a learning curve. Despite that, I was able to figure out how to use the app for the basic features I needed for my business. I have around 20K subs on my podcast, and was launching a discussion forum using Facebook Groups. I was able to capture email addresses using Group Collector which integrates with Klaviyo and Shopify. It too a bit of digging in the support chat, but I was able to figure it all out on my own, which is pretty amazing considering how illiterate I am when it comes to software. It all worked and I have profited enough to pay for Klaviyo many times over!
I was having trouble with a few of our products, that when ordered, were being charged more than double for shipping. I reached out to support to troubleshoot and attempt to find the issue and was treated rudely. I was just told "that I must have done something wrong" and was left with that. Not knowing what the root cause was and with no help to fix it I had no choice but to uninstall and find a new app. (I also manage THREE shopify stores and have not experienced these overbilling issues. My issue was also only with the calculation of larger boxes and not our small products.)
