You Madu
Belgium
Reviews (10)
Developer reply ·
Thank you for your 5 star review. We’re here to make things as smooth as possible, so feel free to reach out anytime as you continue using the app. -Momna/Technical Support Specialist
Very handy tool, works well, all the options can be a bit overwhelming, but they have a guided tour explaining them all + support is fast.
Good start, but needs integration with apps so you can translate apps that change the front-end also. Hoping we can get a fully native Shopify translation soon.
Very powerful app with many features. Support has been better than most apps as well, providing a fix for a (pretty niche) issue I was having.
Developer reply ·
Thank you for the excellent review! We are overjoyed to hear that you are having a great experience with the product and the team thus far. We look forward to seeing your future success!
Really good so far. Much faster interface than langify and much faster to autotranslate products as well. Fast support providing quick fixes for any issues.
Developer reply ·
Hi there, I'm Mirabel. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io Best Regards Mirabel Transcy - Translate Language and Convert Currency
Works well, nice features such as the countdown timer on the product page and great support from the developers!
Developer reply ·
Thank you so much! Yeah, the timer really leads to higher conversion. Alex
Simple to use and great value. Significantly cheaper than the competition and nice widget options. Could use some more features, but at this price can't really complain
Great review app, great customer support, great value for money also. Only thing missing is an integration with langify, but to be fair they have a weglot integration.
Their Turbo theme has a huge bug that sometimes causes the Add to Cart button not to display at all on product pages (talk about a conversion killer). I brought this to the attention of the support team 4 months ago. They wouldn't believe it was their theme, and just kept telling me it must be cause by an app I am using or customisations I did. After about 20 emails the finally believed me (after I found out the bug is even present on their demo stores) and I was told it would be fixed in an update. Now 4 months later the bug is still there and the customer support as unhelpful as before. I expected a lot more from the most expensive Shopify theme around and have received (much) better support from free Shopify apps than what I've received from OOTSB. So here I am still waiting for their Theme Updater to tell me there's an update and hoping this time the bug will be fixed. Besides all this, premium support means waiting 5 working days for an answer it seems....
Developer reply ·
Hi there, Sorry to hear that you haven’t had a great experience with the updater app as well as our support team - we certainly strive to provide solutions as promptly as possible, but in this case, the issue has been very difficult to reproduce and troubleshoot. Without that ability to consistently reproduce it, it becomes a challenge to find the cause of the issue, thereby making the solution even harder to find. While we take each reported issue seriously, some can certainly present more difficulty and complexity. With our theme updates, we aim to provide solutions for issues like you’ve experienced, but each update may also address other issues which can take extensive testing. Having said all of that, we can certainly appreciate the importance of this issue and the potential impact it may have, so we do apologize for the time it’s taken to sort this out. We’ve sent along an email to you if you’d like to discuss some options a little further, and hopefully we’re able to come to a solution there!
Works well and is much cheaper than most competitors. Customer service is good and fast, also better than some expensive competitors. The user interface can be slightly confusing but the support team is very good.
Developer reply ·
Thank you for your kind feedback! We’re happy you value our pricing and fast support - our team is always here to help. Since 2020, we’ve improved the interface and introduced a guided step-by-step wizard for effortless setup and smoother selling on Bol. We’ve also added a built-in Repricer to help merchants stay competitive automatically. Thanks for growing with Koongo!
