Incube8 Games

We’ve been relying on another app by this same company for a major product launch, a critical moment for our business. Their system completely failed to deliver what we've been paying for, leaving thousands of customers uninformed and resulting in significant revenue loss. Despite identifying the issue ourselves and repeatedly explaining it to their team, we were ignored for days. Only after they fixed another unrelated bug did they finally acknowledge the very problem we had flagged from the start, without so much as an apology or recognition of our earlier reports. It’s now been over four weeks, and the app still isn’t working properly. We’ve lost tens of thousands of dollars in sales due to their negligence and lack of communication. We've been forced to install Boost AI, (and charged, due to their team not able to fix the issue within the trial period length), to get responses to our issues in their other app. If your business depends on reliable and responsive customer support, when you trully need it, stay far away from this company and any of their apps. It’s been one of the most frustrating and costly experiences we’ve had with any Shopify integration, over the past 9 years.

We’ve been relying on this app to send Back In Stock notifications for a major product launch, a critical moment for our business. Their system completely failed to send the mass emails, leaving thousands of customers uninformed and resulting in significant revenue loss. Despite identifying the issue ourselves and repeatedly explaining it to their team, we were ignored for days. Only after they fixed another unrelated bug did they finally acknowledge the very problem we had flagged from the start, without so much as an apology or recognition of our earlier reports. It’s now been over four weeks, and the app still isn’t working properly. We’ve lost tens of thousands of dollars in sales due to their negligence and lack of communication. If your business depends on reliable notifications or responsive support, stay far away from this app. It’s been one of the most frustrating and costly experiences we’ve had with any Shopify integration.

We’ve tried a few sync tool for Xero, but we’ve stuck with Xero Bridge by Parex for one simple reason: their support team! We’ve had some pretty complex accounting needs: multi-currency orders, changing bank accounts over time, splitting one business into multiple Xero accounts, even migrating from QuickBooks to Xero. Their team has been an absolute lifesaver in our journey, they’ve saved us hundreds of hours in manual consolidation. These aren’t just customer support reps and developers, they’re magicians. And who wouldn’t want the power of magic helping them while they focus on running their business? If you need a reliable Xero/QuickBooks sync app backed by a highly dedicated team that will go above and beyond to keep your accounting on point, look no further. Go with Parex.