Earth Family Crystals

UPDATE: The app developer is not telling the truth in their reply. We never asked for a refund and we never threatened their staff. Please contact me directly and I can send you screenshots of the conversation. If I could leave zero stars, I would. The app used to be subscription only. Now their billing is $15 / month PLUS 1.5% of the revenue of the sale. Why?? What additional value are they bringing to their service? The app has already been built and nothing has changed in the app. What entitles this company to 1.5% of all revenue ran through the app? They are a parasitic company that hopes you do not see that you can just upgrade to Shopify Plus. Shopify Plus offers the same features without ahving to upgrade to Depo's "Enterprise" version to eliminate the 1.5% (B.S.) Revenue Share. Again, what value does this company bring that entitles them to 1.5% of orders? This company hopes you have a "Set it and forget it" mentality and don't come back to check. The best way to effect change is to uninstall the app until they correct their pricing to be FAIR. First of all i would like to make sure the app developers be aware of this business. They will ask for a refund and if you don't give they will threaten to leave a review and then leave one. Secondly we have already reported this business and their owner to Shopify as they do not respect app developers. They were repeatedly threathening our support people and when we stood up they have given this review. Finally hopefully before subscribing to apps they will see and understand what are the charges. We have to run a business and feed our employees and our family. We have 1000s of customers in our plan and does not have any issue with the subscription charges as that's how the charges are.

A 20 minute tutorial with the onboarding specialist and we were setup and redirecting! Customer Service is very helpful and quick to respond.

Onboarding was self service. They charge you for an onboarding fee though. The staff was not prepped for our onboarding meeting either. They did all their prep live on the call with us. Example: "Next I will show you something really helpful for your account.... Oh, you've already done that" or "It would be really good for your profile if we put x in the profile, Oh, I see you've already done that" The Shopify integration instructions were not clear for what we needed to do as far as the testing event went. Once you did the testing, there was no confirmation that your testing was in process or complete. We ended up doing it live on a zoom with the integration specialist. If one field in the form was wrong on submission, it wipes the entire form and makes you type and re-attach everything again. This happened 2-3 times on one screen with 15 inputs. The form should hold the information and only show you the errors. Very frustrating to have to enter the information multiple times. Lastly, the app cannot handle "ranking up" when an affiliate reaches certain milestones. This was a key reason for switching to Impact. We wanted everything automated. Now we have additional admin work that needs done every week. We are 10 days into the program so we don't have much experience on the rest of their services yet.