Illustres Bidules
France
Reviews (3)
Absolute catastrophy. went well until I tried to switch automation from Email and flow to Trustoo. Has blocked all my workflow, takes ages to personalize a mail as it is super slow. They have blocked all my flows because they wanted me to clean my bounced contacts (280 contacts). Now everything is blocked. Customers cannot do any newsletter subscription anymore as no automation runs and customer support isn't available to fix things before 24-48h. That is so much potential orders lost. Just don't try
Developer reply ·
Hi there, We are sincerely sorry for the frustration this has caused. As a free app, our goal is to help merchants grow without extra costs, and we hate to hear that your experience during migration was anything but smooth. To clarify the "block": Our system automatically pauses flows when high bounced contacts (280 in this case) are detected. This isn't to slow you down, but to protect your store's domain reputation. If we allowed emails to be sent to invalid addresses, your domain could be blacklisted by Gmail/Outlook, which would permanently damage your email deliverability and future sales. Regarding the support delay and editor speed, we sincerely apologize. We are a small team dedicated to keeping this app free for the community, and we are working hard to improve our response times and app performance. We want to ensure you get the best results. Please reach out to us at support@sendwill.com—we’d like to manually review your list and help you clean those bounced contacts so you can get your automations back online safely and quickly. Best regards, SendWILL Team
I have been using Infinite Options for years, I am very happy with the app. I have never had any bugs. The few times I reached out for support to customize or adapt the app, the support was great.
I am very happy with this app <3 It works very well and it is way less expensive than other apps. You need to be willing to change the code of the message yourself but that is no big deal
