Nfinity
United States
Reviews (7)
I would like to commend Abishek to his supervisor and organization and whomever else needs to know it - for his accurate, timely, and effective assessment and resolution of my issue. He is an asset and credit to your organization - you would greatly benefit from a lot more fellows like him. sincerely - Naphtali Kerr
I have used this app for other stores. The app is impressive, it does what it claims to do with ease. We did need some custom installation work done. The developers handled our requests quickly and professionally.
Developer reply ·
Thank you for the great review! We’re so happy you loved your experience with the app!!! Do get in touch with us for any queries through in-app chat or email us at support@webcontrive.com, we are always happy to help you.
Cant even connect my store without getting pushed to the home page
THEY WILL LOCK YOU INTO AN AUTORENEWING 12 MONTH CONTRACT WITH CONFUSING CANCELATION RULES (The most expensive rate on the market) Go with klaviyo, omnisend, attentive, or a slew of other better priced and more user friendly options Worst experience using a software I've ever had. We had a year long contract with them beginning in January '23 and as December rolled around we decided to start split testing a few different SMS platforms and ended up deciding to stick with Omnisend. I let emotive know and they told me since I didnt give them a 30 day notice prior to our CONVERSION DATE (November 22), which is nowhere in the contract whatsoever that my contract was going to renew for another 12 months automatically. After asking them to work with me for a week they told me im just going to have to continue paying the $3,000 monthly to them until another year rolls around. BEWARE of this shady company
Amazing app, just installed but I know with my customer return data it will be great over time in helping people choose the correct size!
Developer reply ·
Thanks so much for the feedback! We're honored to be able to provide size guidance for athletes shopping Nfinity, in one of the fast growing sports. You are right that as we continue to see customer's buying behaviors and returns that our service will continue to get better and better. Please don't hesitate to reach out if we can be of service in any way in the future. Thank you so much for choosing True Fit!
Awesome app with an AMAZING team that was very helpful with anything and everything I asked!
I am VERY displeased with the customer service. The stripe integration has NOT worked for me, and after a week of back and forth with the help desk their answer is "your API key is wrong". It isn't. I've now asked for a follow up twice and they are trying to close my ticket. UPDATE: Immediately after I posted this review I was contacted by a manager. It took a few more days and extensive testing, but with his help the integration is now working.
Developer reply ·
Thank you for bringing this issue to our attention. We deeply apologize for the poor customer service experience you have had. We have worked hard to strive for customer satisfaction and it appears in this case we were not able to do that. However, we are glad to hear that the issue was resolved and the integration is now working. We are constantly trying to improve our customer service experience and it is feedback such as yours that helps us do this. Thank you for taking the time to report this to us and we hope that your experience now using our app is a pleasant one.
