J2Games

We’ve had an outstanding experience working with Tern Trade-In. From day one, their team has been incredibly proactive in supporting the integration and rollout of the Trade-In tool as part of our website experience. They didn’t just provide a product—they actively partnered with us to ensure a smooth, thoughtful implementation that aligned with our goals. Communication has been timely, clear, and thorough throughout the entire process. The team is highly attentive, responsive to questions, and constructive in their feedback. They’ve also been collaborative and forward-thinking when it comes to roadmap development, always open to ideas and focused on continuous improvement. What truly sets Tern apart is that they operate as more than just a vendor—they are a genuine partner to our company. Their commitment, professionalism, and strategic mindset have made a meaningful impact on our business. We highly recommend Tern Trade-In to any organization looking for a reliable, engaged, and solutions-driven partner.

Largely works really well. Some issues with new Collective Partners understanding the margin component (vendors have wondered why items were 0 margin - it was because the item was out of stock not because we don't pay margin.) Also some work is involved on the partner side - once you import the items, you need to set them to be available in your store and align to your catalog (we offer 10k products, so bulk changes are your friend here!) Otherwise, our partners are making bank and we're happy to ship the items!

largely works. sometimes devices randomly disconnect. suggest working on app speed, scanning an item can sometimes takes an extended period of time before appearing in the basket to checkout.

So simple to use and perfectly flexible! Our massive inventory (over 100k skus) needed a powerhouse reporting tool and ReportPundit does it. And, if you do get stuck, their customer service is quick and painless. We chatted through an issue in a few minutes I had the report I needed!