Folk Kombucha

We launched our loyalty programme, with Charm this summer, and it has been a good experience from the start. The app sits properly inside our storefront and reads as part of our brand rather than something bolted on, which mattered a lot to me. When we wanted the design tightened to match our identity, it was handled quickly and without fuss. Every question got a clear answer, and nothing was left hanging.

We were experiencing issues with our B2B and B2C flows and Rahul was extremely fast and helpful. We scheduled a meeting within 30 minutes and had our issues resolved within 5 minutes. Perfect customer support!

The app is great if you're looking for a pretty straightforward B2B solution for a small business. We used it to set wholesale pricing for logged-in customers and all of this in the backend is pretty easy to set up. I recommend reading through the user guide first to familiarise yourself with how it works. The best part of the app though: As I had a very customised theme, I did need the help of the support team for a number of things and they were AMAZING!!! Joy and Dao Van Phu were beyond helpful. I had a lot of tricky requests and they were able to solve them but also provide clear instructions so I could make edits in the future if I need to update the theme. Always responding so quickly. They are my heros!!