CALASWIM
Netherlands
Reviews (4)
Generally a good app at a good price. We are using the Klaviyo integration and sending reviews and follow ups with Klaviyo. There was an issue with the way our external email devs set up the Review requests that some reviews were credited to the wrong customers. When first identifying the issue and reaching out to the Growave support team, they were quite defensive looking for reasons that our observation was incorrect and that the reviews were with the correct customers. Instead of being accepting of issue and working together in trouble shooting to find the root cause.
Developer reply ·
Hi Norman, Thanks for updating your review and for your honest feedback. We're sorry our initial response came across as defensive. That wasn't our intention, and we appreciate you working with us to identify the root cause. Your feedback is helpful, and we'll keep it in mind going forward. Thanks again for your time and support. Kind regards, Growave team
Not sure why this app is so expensive and has good reviews. Yes its got some fantastic apps and integrations. However the price per ticket is too steep. We wanted to install it and got stuck training the AI (which is 2025 type of workflow prompt training, a bit behind what AI can do in 2026) where other apps like REDO or Chatty are on par with time. You will receive zero human support. They only send you to their academy for training and leave you to figure it out yourself. REDO and Chatty both alternative services tried provide full support with human customer service and on boarding support. Those two options are actually also much better priced. We ended up working with REDO, though their integrations are slighlty behind right now and thet don't have an app. Their development road map is catching up quick and their customer support is awesome.
Developer reply ·
Thank you for taking the time to share your experience and provide your feedback. We regret to hear that you feel this way about your experience. While our AI requires an initial investment of time to configure and train properly, this setup is essential to ensuring it performs accurately and delivers the best long-term results for each merchant’s unique workflows and support needs. To provide additional context, our Support team is available 24/7 to help customers with questions and technical issues. In addition, our onboarding experience is tailored to each merchant’s needs. Depending on the account, customers either follow a structured self-guided onboarding experience with step-by-step guides, videos, and Help Center documentation, or work directly with an Implementation Manager for personalized onboarding assistance. We appreciate the time you spent evaluating Gorgias. We continue to invest heavily in our platform, including AI capabilities, integrations, and the overall customer experience, and customer feedback plays an important role in shaping these improvements. Should you ever decide to reconsider Gorgias, we’d be happy to welcome you back and support you throughout the process. Additionally, a member of our management team will be reaching out to you directly to discuss your experience in more detail.
Tried two different apps. This one is the better one by a mile. Ability to connect different expansion stores and the ease of doing it is excellent. Only item for improvement is that the settings didn't save often and were a bit laggy. This happened more when connected to our US VPN. Versus when being on our EU based servers. But once the settings saved it works well and as expected.
Developer reply ·
[June 12] I just wanted to follow up and see how things are going 💪 Our team has a few ideas to help the popup fit your website even better, such as adjusting the colors, fonts, and market selector styling. We’ve sent you an email at care@calaswim.com. If you’re interested, feel free to reply to that email or chat with us directly in the app. We’ll be happy to help right away 😊 ------------------------------------ [June 08] Thank you so much for taking the time to leave us such a detailed review, we really appreciate it 🥰 I’m very glad to hear that you like Geos and that the setup has been helpful. I also noticed your comment about the settings not saving smoothly at times. I’ll share this feedback with our team so we can look into it further, sometimes it might be just because of the internet connection, especially when the merchants connected through the VPN. Next time you open the app, you’ll see me online right there, ready to support you through each step 😊
does not work for our store. Customer support could not get it to work properly for 2days now and is wasting time. We are losing money launching an expansion store and not having this properly working. While they say it works, when we try with a dedicated VPN and an individual resident/ living in the region it did not work properly. Leaving this review because I thought the app would be better and the team more capable seeing only 5star reviews. Giving them 3stars for effort, but it seems they are at the limit of their capabilities.
Developer reply ·
Hi, Thank you for taking the time to share your feedback. We appreciate the opportunity to work with you and understand your disappointment that the app did not perform as expected in your particular setup. Throughout our investigation, we tested the configuration across multiple environments, devices, and locations and were unable to consistently reproduce the behavior you reported. As a result, we were unfortunately unable to identify a definitive root cause during our troubleshooting process. We value all feedback, as it helps us continue improving the app and our support processes. While we're disappointed we couldn't reach a resolution in this case, we appreciate the time you spent working with our team. Should you ever wish to revisit the app in the future, we'd be happy to assist further. We wish you the very best with your store expansion and continued success.
