Fleurs Santa Catalina
Spain
Reviews (6)
Unfortunately, my experience was very disappointing. Despite contacting customer service several times with specific questions, I only received generic responses and no practical solution or real support. Considering the price, I expected much better support, so I do not recommend it. We’re sorry to hear that your experience did not meet your expectations. We take feedback like this seriously and would like to better understand what happened. Unfortunately, we were unable to locate a support ticket connected to your review, so we could not verify the previous conversations or investigate the issue fully. Since your review was posted, we have reached out to you by email in an effort to learn more and see how we can help. We would appreciate the opportunity to look into this properly and work toward a resolution. Please reply to our email with any relevant details, and our team will be happy to assist.
Selleasy has been a game changer! Absolutely love it! Customer service is incredibly helpful too.
I experienced some challenges and the team has been incredibly responsive. I really appreciate their customer support and the app itself functions really well. I recommend.
Developer reply ·
Hi Ivany, I’m Rahul, Product Manager for Pickeasy at Logbase. First, I want to sincerely apologize for the experience you had with Pickeasy and with our support response. I completely understand your frustration. If you are telling you that your website is not working, that is a serious issue, and we should have treated it with the urgency it deserved. I personally reviewed the conversation and the issue you reported. I understand that you were already facing this for several days, and when you reached out again, we were not able to get immediate access to our development team during our midnight hours. That is not an excuse, and I take full responsibility for the delay and the poor experience this caused you. I also understand why you chose to uninstall the app and request a refund. Before you move away from Pickeasy completely, I would genuinely appreciate one opportunity to make this right. If you are open to it, I will personally handle your case from here. Our team will review the issue end to end, identify the exact cause, and make sure the app is working correctly on both desktop and mobile for your store. I can also arrange a live call or screen-share session so we can troubleshoot this transparently and resolve it properly. Our goal is not just to retain you as a customer, but to earn back your trust. Your experience was not the standard we aim for, and I am sorry that we let you down. Please let me know if you are willing to give us one final opportunity to fix this. If yes, I will personally coordinate with you and our technical team until the issue is fully resolved. Thanks, Rahul Product Manager Pickup Delivery Date-Pickeasy Logbase.io
Amazing customer service, very responsive very quickly - love talking to a human! Martha is a amazing!
