imprüv
United States
Reviews (6)
So far, so amazing. Customer service is instant and thorough. I've tried Emiloh Amazon Importer and another app that both supported multiple variants, but their customer service was stupidly terrible and it turns out that was a deal breaker. I don't mind that this app only supports single variants, as long as the customer service remains great, then I'm happy.
Developer reply ·
Thank you for the most amazing review. We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know. And we really appreciate you taking the time to share your feedback!
SCAM SERVICE! Auto-sync has never worked even though I've been paying the $19/month plan and customer service takes weeks to respond and when they do, they respond with only one question at a time, resulting in months of back and forth until they completely stop responding, and as soon as you think they've gotten the gist of your issue, you're forced to respond in a new chat and when they finally respond, they start again with the damn one-at-a-time questions. I am requesting a refund for every billing period because I was promised daily auto-sync and 24/7 customer service since the beginning, and I have never received those services. This is a scam service.
Developer reply ·
I’m really sorry to hear about your experience, and I truly understand your frustration. We absolutely do not want you to feel like you’ve been scammed, and I want to assure you that we are committed to resolving this. I apologize that the auto-sync feature hasn’t been working as expected. Unfortunately, we are aware that it’s currently not performing up to standard, and our team is actively working on a fix. To make things right, we will be processing a full refund for you, and you should see it reflected in your shop account soon. We genuinely appreciate your patience, and I apologize for the delay in support. We’re taking your feedback seriously and will use it to improve both our service and customer support response time. If there’s anything else you need in the meantime, please feel free to reach out. Again, I apologize for the inconvenience, and I appreciate your understanding.
Products don't sync AT ALL on the premium $20 plan. And customer service takes more than a day to respond. JAMES was unhelpful, just "referred" me to the app developers who would "reach out". It's been a week and NOTHING from them. Time is money ya'll, do better!!!!!!
Developer reply ·
Hello, We sincerely apologize for the inconvenience caused. Our development team was actively working on resolving the initial issue; however, we noticed that the app has been uninstalled. Kindly note that we are eager to assist you and have sent you an email to address the issue. We would greatly appreciate it if you could give us the opportunity to assist you further by reinstalling the app. Thank you for your understanding, and we look forward to resolving this for you.
Amazing, thank you!
Developer reply ·
Thank you for your amazing review! 😍 Zydrunas
