ChatIQ: AI Chatbot & Live Chat
by EniMoh · launched
View in Shopify App Store ↗Reviews (30)
If you only want to import products from Amazon this seems to work fine. Syncing prices or informations of products already in your shopify store is not possible though. I contacted support to figure out if there is any way to sync existing products and explained my problem several times, but they did not understand and stopped replying entirely after a few messages.
SCAM SERVICE! Auto-sync has never worked even though I've been paying the $19/month plan and customer service takes weeks to respond and when they do, they respond with only one question at a time, resulting in months of back and forth until they completely stop responding, and as soon as you think they've gotten the gist of your issue, you're forced to respond in a new chat and when they finally respond, they start again with the damn one-at-a-time questions. I am requesting a refund for every billing period because I was promised daily auto-sync and 24/7 customer service since the beginning, and I have never received those services. This is a scam service.
Developer reply ·
I’m really sorry to hear about your experience, and I truly understand your frustration. We absolutely do not want you to feel like you’ve been scammed, and I want to assure you that we are committed to resolving this. I apologize that the auto-sync feature hasn’t been working as expected. Unfortunately, we are aware that it’s currently not performing up to standard, and our team is actively working on a fix. To make things right, we will be processing a full refund for you, and you should see it reflected in your shop account soon. We genuinely appreciate your patience, and I apologize for the delay in support. We’re taking your feedback seriously and will use it to improve both our service and customer support response time. If there’s anything else you need in the meantime, please feel free to reach out. Again, I apologize for the inconvenience, and I appreciate your understanding.
Batch import doesn't work! Contacted customer service twice but got no response! Terrible experience! I only received two emails asking me to leave a review, but no help with my issue. Today, I was charged $19, and I'm extremely unhappy with this experience. The app's functionality is poor, and the lack of customer support makes it even worse. Do not recommend!
Developer reply ·
I’m really sorry to hear about your terrible experience, and I completely understand why you’re frustrated. It’s unacceptable that you haven’t received the support you need, and I apologize for the lack of response and assistance. We acknowledge that the batch import feature is currently not working as expected, and we’re actively investigating the issue. I know this has been a huge inconvenience for you, and that’s the last thing we want. I’d like to assure you that we’re not ignoring your concerns. Regarding the recent charge, I’m happy to offer you a full refund, and it will be reflected in your shop account shortly or email us. We will also be working to improve both our functionality and customer support so that this doesn’t happen again. I truly value your feedback, and I’m sorry that we’ve let you down. Please don’t hesitate to reach out if there’s anything else I can do for you.
Does a great job importing products and saves me tons of time
The best app for importing Amazon products to shopify
Quite useful. Exactly what I've been looking for as I have products on Amazon.
Perfect app. Just what I needed to bridge the gap between my Amazon products and my Shopify Store.
No one responded to the question and it stopped working after importing 10 products.
Developer reply ·
Thank you for bringing this to notice. This is a usual process of Bot protection and we mailed you on 22 March and we didn't get any response. We understand you concern and we have immediately reactivated the account. Thanks
A disaster from the time I downloaded it. Don't bother with this one. No answers to my repeated inquiries regarding setup. Vague pop-up window indicating some problem that was nowhere to be found in my profile or settings, inactive buttons to fix the problem leading me off to email or chat with customer service, but no one was home.
They only offer a 3 day free trial. I had a question and could not use the app. They never answered during the free trial, so I had to delete the app. It seems there is a problem with their customer service. Other similar apps I tried answered immediately. UPDATE 5-22-23 For 2 weeks, they have been bothering us with emails and trying to reach us via our chat, which borders on stalking. Enimoh, if you're reading this, we had reasons for canceling your app, and we certainly won't be re-enabling the app. Because of this bad treatment, I am changing my rating from 3 to 2 stars. I will also report this behavior to Shopify.
Developer reply ·
Update June 3: Tried to reach the the user via email and chat, but no response from your end. Update May 23: Thank you for the review. When we get a review, our app responsible is to fix the issue of the user, so we try our best to get it touch with the store, we are trying to reach you for last 2weeks and we didn't get any reply, and as a extra effort we are trying to reason in our ways like chat etc... Our only responsibility is to help you fix the issue, if you would have replied to the email we would not replied on other source. Thank you for the review, We had not received any emails from you. Our Support is Active 24/7 on email and 24/5 on chat. We are investigating on where we missed you, I am dropping a fresh mail. Don't worry about the trial, we will rest it.... Thank you and see you on the other side....
Great app, easy to use and good support from the developer Guys its straightforward if you want to copy all your products from Amazon or if you want to do affiliate marketing, this is best choice
Anthony David is a TOP NOTCH expert in helping me set up my Shopify store. He has been nothing short of miraculous, answers quickly and solves my issues FAST! He is patient, kind and walks me through everything step by step, with screen shots if necessary. He KNOWS site development INSIDE AND OUT with no hesitation! I am so very impressed with his professionalism and expertise and highly recommend him to help you with any issues you may have with your site development. Anthony has helped me meet my 'opening day' requirements and nearly instantly is at my rescue if I come upon issues...saving my day, over and over again! Thank you so much Anthony! You are an ANGEL!
Great app for Amazon Affiliate! Easy setup and great support from the developer. Thank you so much!!
Generally I rarely comment. First off I've used about a dozen or so similar apps, but this one is the one that best fits my needs. It can fully add the products I need and fully implement my requirements. It can add variants in full. Secondly, the customer service staff is also very patient and helped me deal with many problems. Another suggestion is to add points for consumption of goods, and one point for each variant is indeed not enough, hahaha.
I really enjoy using this app. Uploads are easy and customer support is fast. One of my favorite apps.
UPDATE: For the free 100 credit trial option, you have to contact the developer directly. Also, be careful when adding affiliate links for items with multiple variants--EACH VARIANT will cost you ONE CREDIT. This is somewhat problematic with items such as clothing where there are potentially 30+ variants. It would be nice to choose the variants that you want to import. I feel that it is odd to have to import variants at all, particularly if you are just using the affiliate link function. I just started setting it up this morning, so I am just now learning how to use it. So far, functionality of this app is okay. It is a little bit buggy and crashed once. The developer was supportive and promised future improvements. This app does seem like it could be awesome with a few tweaks. I will update this review as I work with it. Thank you for your help, Mary. Brandy https://www.authenticbagsonly.com/ ORIGINAL REVIEW: Where is the Free Plan with 100 credits? Once I downloaded the app, the ONLY option is a 3 day trial+$5 per month. I am really confused. ??????? BASIC Free 100 Credits Import Varients Markup Price Custom Button Affiliate Link
Developer reply ·
Thank you for your review. We have mailed you within next 2 hour after we got your support mail. Its been 3 Days we have not got any revert from you. If you read our App description properly. It clearly says "For Free Lifetime Plan" you have to mail us so we activate the plans from our end. Thank you & please do revert us on mail.
