HyperSpring Toys

There was a bug with setup, but their support team resolved it within 24 hours. Seems to be working well.

The "AI" feature is not all it's cracked up to be. It is NOT an AI chatbot that can answer customers' questions for them. It is not an AI that learns from previous conversations and drafts useful replies for you. It is basically just a weak version of ChatGPT that can help you draft a reply based ONLY ON your help topics that you've manually written, but still needs a human to review and send it. Even though the "AI" feature was the main reason I installed the app, I never use the AI feature. This makes Richpanel no better than any other helpdesk system as far as I can tell.

"60% of the time, it works every time." Every once in a while it randomly does not generate a code for a customer, then they see no code in the automated email I send them, they email me, and I have to take time out of my day to manually generate a code for them. And that's just the customers that DO email me back. I have no idea how many sales I'm missing out on because it doesn't generate the code, but the customer doesn't bother emailing me. Support said they'd investigate it and get back to me, but it's been almost a week and still no resolution.

Do NOT enable the public webpage where affiliates can self-enroll, or 99% of your "affiliates" are going to be bloodsucking leeches in the form of coupon-sharing websites that do nothing to promote your business. The app itself works fine.

Interferes with automatic discounts within Shopify. The "bundle and save" feature of this app keeps adding extra discounts that it should not be in the cart (on top of the automatic discount from Shopify). Then when the correct price is shown at checkout, with only the automatic discount, I have disappointed/angry customers. They fixed this for my previous automatic discount after some back and forth emailing, but it's annoying that I would have to do that every time I change my automatic discount. It's Black Friday, I don't have time for that. Other than that, it's been a useful app. The reviews feature is probably the one I get the most use out of.

Had some runaround getting support from them - I only got automated replies that did not answer my questions for a whole week. But eventually got help from a human and they solved my problems.