UrushiPen.com

Been needing an app like this for a long time now -- was glad to stumble upon it while researching ways to be able to produce customization options for products without creating additional variants. I did some research before deciding to use this app and from what I saw, this app is one of the best out there and not just that, you can't beat that it's free. When I say free, it's not the limited features or free plan available apps -- this app is completely free, no strings attached. I did have issues initially with getting the app to work on my theme. However, I saw on the reviews that the support team was very helpful. So I reached out to the support team on the same day I first installed the app and asked for them to look into it. They responded very quickly (think it was within a few hours) and was able to request for access to my account and make the corrections right away. Not sure if they have around the clock support but it sure felt like it since when I woke up the next morning, everything was working the way I wanted it to. Highly recommend to others.

*UPDATE 05-22-2020* YotPo reached out to me following my review and extended out options to improve my experience. I am a firm believer of customer service and I believe I would do injustice to not adjust my review to a full 5 stars for a great app paired by service that follows-through. ----------------------------------- Yotpo has incredible customer service and have helped me with numerous issues for my site. I've had questions and issues that I've discussed with them at weird times of day and they always have someone there to respond and provide support (shoutouts to Mary Ann and Josephine who are among the names I remember working with who were absolutely amazing). I would list them as one of the top Shopify apps with top-notch customer service. The only reason I placed it at a 4 out of 5 is that I personally think YotPo could be more competitive with its features for the price it is charging as it is actually one of my "pricier" Shopify apps I currently have on my store. I am paying for the $29/month plan but still have a "Powered by Yotpo" shown on my website in the reviews section and if a customer that purchases my product loses my automatic review request email, my plan does not allow me to send a manual email review request. The product page review section also does not allow for customer to upload their photo, photo uploads can only be performed through the email review request system. Besides those items, the interface is clean. The set up is very intuitive. The presentation on the website looks great.

I did significant research on different filter apps and landed on this one. The presentation looks very organized and the search function is a very pleasant. Photos are shown in the search function making it much easier for the customer to find their product. I would consider a great value for the improved experience it brings to the customers. For this app, if you want the collection pages to also have the filtering feature, you can have the programmer go in and set it up for you. Since the 4 products per row was a bit small for the products that I sell (I need them to be bigger since my products have intricate artwork that would be missed at a smaller picture size), I was able to request the programmer to update it to show only 2 products per row. The programmer is very knowledgeable so it only takes them around 15-20 minuets to get it all set up. Now my collection pages look significantly better than before I installed this app. The only improvement I would say for this app is to improve compatibility over more browsers. Majority of my customers are coming from Google Chrome (mobile & desktop) and Safari. If they use Internet Explorer or Microsoft Edge, the filters on my collection pages don't render properly and the product titles are sliced up. It hasn't been a major issue for me since very few people nowadays use those browsers but still would like to see that corrected in the future. Other thing I would mention is if you have other apps that impact the collection page, you should test out to see if this app will be compatible with it. I noticed that there are certain apps such as apps that add labels (i.e. "sale") over collection page photos, aren't always compatible with this filtering; for example, I was testing one that the labels would not line up with the photo properly. Overall, was a worth it to incorporate into my store. I do believe that it has positively impacted my conversions.