Wheatley Wares
Canada
Reviews (6)
The Invoice App fails to work as needed about once a month. Overlapping characters and text are a recurring problem that I have to call them to fix. Most recently, the App had difficulty loading and it took a minute for me to print an Invoice, instead of 10 seconds. It took 10 days for them to resolve the issue and that's just too long. I am now looking to see if I can find something more reliable.
Developer reply ·
Hey there! I’m really sorry you had to deal with this. That's not how an app should be. We’ve since released a completely rebuilt version of Invoice Falcon that focuses heavily on speed and reliability. Document generation is now much faster, and issues like layout inconsistencies have been addressed at the core level. The version you were using was from before we took the app back over. It wasn’t being properly maintained at the time, which led to delays like the 10 day resolution you experienced. If you’re open to it, I’d really appreciate the chance to change your experience. :) - Sandesh / CEO
They responded much quicker than I expected and they answered all of my questions. They were awesome.
Developer reply ·
We're thrilled to hear your positive experience with our team, and thank you so much for the 5-star rating! Quick and accurate responses to all your queries are our commitment, and it's great to see that we've successfully fulfilled this for you. Your feedback aids us in ensuring we're upholding the high standards we set for our support, so we genuinely appreciate it. Should you have additional questions in the future, please don't hesitate to reach out. Best regards, The Shop Circle Team
Super fast and quick to solve my problem. These guys are amazing.
Developer reply ·
We appreciate your feedback, thank you!
I had an issue with the presentation of the pricing information on products with variants. I described the issue to the Wholesale - All In One Support Team and they fixed it within 48 hours. Not only did they fix it fast, they sent me an e-mail with a video showing how the pricing was now being presented after the fix ... WOW!!
We tested the App for a few weeks and there were a few functional gaps that were important to us. We wanted the customer to have the option to select Pick-Up on their order. Prices on Products with variants could be misleading as the price for a Small Item may be shown below a Large item. A customer that is getting a Gorilla Discount on an item, is ineligible to receive a greater discount on that item if it happens to go on sale in the store to all customers. The Customer Service was very good, however the addition of a Chat function would be more helpful and expedient than exchanging e-mails.
Developer reply ·
We greatly appreciate this feedback and will keep in mind the improvements you've noted - especially involving our newer chat function.
So far .. so good. It's great to be able to merge multiple client records on Shopify, into a single client record on Revamp CRM. Now I can clearly see who my Top clients are.
Developer reply ·
Thank you so much for leaving us such a wonderful review! We put our merchants' experience and satisfaction as our priority. Your feedback literally made our day.
