Exodus Beauty

I genuinely didn’t want to leave a negative review, but this experience has left me no choice. I installed the app on November 6th to block bot traffic from China using VPNs—specifically from the US and Seychelles. Initially, everything seemed to work fine. However, by November 9th, I noticed Seychelles appearing in my abandoned checkouts, which was strange given that I had blocked the country. All other blocked countries were showing as successfully blocked, except for Seychelles. I contacted support immediately. A developer responded, explaining, "we are actively investigating an issue on our end where blocked visitors are indeed getting blocked, but their abandoned checkout is still getting mistakenly logged by Shopify as an abandoned checkout because they are still at checkout, getting blocked. We are actively working on a fix that should be deployed shortly for that problem." The response did not make much sense to me since all other blocked countries were being blocked by their app. They also advised I enable Shopify’s email verification at checkout—knowing it might deter genuine customers. Despite this, the issue persisted. The bots began using valid, generic email addresses. I followed up again and was asked to grant store access to the dev team, which I did and confirmed. It’s now been three business days with no update. Meanwhile, the Seychelles bot continues to create abandoned checkouts, skewing my store analytics. Support is reading my messages but choosing not to respond. I can only assume they’re struggling to resolve the issue and don’t have a fix. Still, a status update—even if it’s not a solution—would be appreciated. I’ll wait another 24 hours for a response. If I don’t hear back, I’ll initiate a chargeback for the amount paid and delete the app while I search for a more reliable and consistent alternative. Update: They contacted me on 22nd November to address the issue, and I was informed that testing was underway to resolve it. I have waited patiently, but my patience has now worn thin. The aggressive bot traffic originating from China has severely disrupted my analytics. Over the past seven days alone, we have recorded more than a thousand visits from China, which is clearly reflected in Google Analytics. If these bots are truly being blocked, why has the activity not ceased? At this point, the app has failed to deliver on its promised functionality. Update: The developer reached out to explain the constraints they have in trying to block these bots from the checkout, which I found acceptable and thus my edited review.

**This platform has been incredibly frustrating.** I connected the TikTok app to my Shopify store—which was already performing well—because I wanted to increase product visibility and direct customers to my Shopify store from TikTok (similar to FB&IG). I assumed that orders placed through TikTok would be managed via Shopify, but I was very wrong. TikTok prioritises customer engagement on its app, which means it applies discounts and free shipping to sellers’ listings without giving sellers the option to opt in or out. After receiving two orders where customers were granted free shipping—despite my shipping profiles being correctly set up—I had no choice but to cancel the orders, as they were placed without any shipping fees being paid. The seller also bears the cost of free shipping, and deductions are made from your payout in 5 BUSINESS DAYS. I initially thought the shipping setup was incorrect, so I contacted support. Upon further investigation, I discovered that TikTok had automatically listed all my products at 40% off, with free shipping on orders over £22. None of these settings were configured on my end. I strongly believe that sellers should have full control over what discounts and offers are applied to their products/services. Additionally, having shipping managed through TikTok’s platform added unnecessary steps to my existing Shopify fulfilment process, complicating operations that were already running smoothly. These are my personal views, but ultimately, I chose to deactivate my TikTok store. Based on this experience, I don’t believe selling on the platform is currently viable or profitable for my business—either now or in the long term.

This app was used to replace another review app as my store wasn't getting a lot of product reviews. Product reviews have improved since the app was installed. Great support too. I'll recommend it.

I downloaded this app to replace a similar one that didn't provide any customization support on mobile devices. The support is really good and prompt. The app looks much better than what I had before. Will definitely recommend it.

I like that it shows you the errors in the app. Great support very knowledgeable, willing to assist.

An absolute business must-have. Integrates seamlessly with Shopify making email marketing easy to set up for beginners.

This app is a must-have to remain compliant with GDPR rules for visitors from the EU. Easy as 123. Thank you!