Spycraft 101
United States
Reviews (2)
Constantly loses connection and needs to be manually refreshed. Every single day I have to manually refresh the ShipStation Connect app on my laptop after a few minutes of inactivity. Then I have to manually refresh the Store Status page, which takes 30 seconds or more to complete. Then I have to manually refresh the order page itself, but I can't do both at the same time. The order page does not automatically update with new orders for approximately 4-6 hours typically, in my experience. At least once a week I have to log out of ShipStation Connect entirely and log back in to refresh the connection yet again. Every step in this process wastes time that I could spend processing orders.
Developer reply ·
Thank you for the detailed feedback. Disconnecting every few minutes is definitely not expected behavior for ShipStation Connect, and we understand how much time that's costing you throughout the day. We'll have someone reach out to help look into what's causing this and see what we can do to get the order refresh to initiate more frequently. Keep an eye on your inbox for a response from us!
A deeply flawed app. I have used it for over one year and the only thing it does consistently is cause me problems. Bundle discounts sometimes appear on the cart page, and sometimes do not. With one of my current bundles, the discount is applied to two of the items, but not the third. Other times, not all of the products in the bundle are actually placed in the cart. Even after contacting Bold support they were unable to find a solution. This is absolutely not worth the headache, especially for $29.99 monthly. I am uninstalling now and not using any other Bold products.
