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Bold Bundles ‑ Product Bundles Delisted

by Bold · delisted from the App Store

View in Shopify App Store ↗

Reviews (266)

★★★★★
Shopify

Too expensive for what it is.

Lomito Bites · 1 minute using the app
★★★★★
Shopify

If i could leave no stars i would. Possibly the worst support i have ever received. I sent at least 6 emails with the same 4 questions with no response. I couldn't get an answer to help me use the app within the trial period to even test the app properly. Lots of limitations. Installed alternative app and had it up and running within the hour. Avoid this app like the plague.

Whinny Equestrian · 3 days using the app
★★★★★
Shopify

A deeply flawed app. I have used it for over one year and the only thing it does consistently is cause me problems. Bundle discounts sometimes appear on the cart page, and sometimes do not. With one of my current bundles, the discount is applied to two of the items, but not the third. Other times, not all of the products in the bundle are actually placed in the cart. Even after contacting Bold support they were unable to find a solution. This is absolutely not worth the headache, especially for $29.99 monthly. I am uninstalling now and not using any other Bold products.

Spycraft 101 · Over 2 years using the app
★★★★★
Shopify

The team was accommodating; they worked with us to set everything up and see if the app worked for us. Highly recommend.

Swellfish Outdoor Equipment · 33 minutes using the app
★★★★★
Shopify

Purchased the premium for years. Updated our theme and had trouble. Bold team added the app to theme but created several issues across the store. When asked to resolve the new issues we were directed to contact the theme developers as Bold was unable to find a work around. The theme developer won't work on app integration bugs. Spent 2 days trying to find a Shopify expert, only to give up on the app entirely. Cancelling the subscription and giving up on bundles.

Developer reply ·

Thank you for taking the time to write in with your review. We are sorry for the experience you had with Bundles. While Bold makes every effort to integrate with 99% themes, sometimes an unexpected conflict can occur. Thank you for your cooperation while our team investigated. We are very sorry for the inconvenience this issue caused and wish you every success.

ShopMFA.com · About 4 years using the app
★★★★★
Shopify

Bold Bundles provide the best way to manage multiple products as part of one or many bundles! Presentation to the customer is clear and clean so they really appreciate the package. For us, Bold's support is amazing and they have helped us get everything set up and running perfectly! This is the best app for bundles.

Developer reply ·

Thank you so much for your kind words about Bold Bundles and our support team! We are so glad to have you as our merchant and look forward to watching you grow. Thanks for choosing Bold!

Element Fire Extinguishers · About 2 hours using the app
★★★★★
Shopify

Our company is small and faith-based nonprofit. The option to select bundles that best fit our needs and budget has been the best marketing dollars we've ever spent.

Developer reply ·

We are so glad to hear that Bold Bundles is working so well for you and meets all your needs. This is the kind of feedback that really makes our day! Thanks for taking the time to write in!

Evangelical Training Association · About 7 years using the app
★★★★★
Shopify

This app consistently gets worse. every so often something breaks. Its got to a point now where I contacted the developers and their response was for me to delete products from my shopify and create them again for the bundle app to work. This is not acceptable and my response to them was to that fact. I am currently looking for a new app to use

Developer reply ·

Thanks for writing in with your feedback. We are so sorry to hear you had some difficulty with Bundles. We hope the call you had with our specialist helped clear things up and get you back on the right track! If you need anymore help, please don’t hesitate to reach back out. We are always happy to help!

Dinner Lady · Almost 3 years using the app
★★★★★
Shopify

Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of

Developer reply ·

Thank you for taking the time to leave your feedback. I am sorry to hear that you have had a less than positive experience so far. Our goal is to help you succeed. I have checked in with our support team and can confirm our team is actively working with you to find a solution that works for your store’s needs. We thank you so much for all of your patience.

RareMunchiez · 8 days using the app
★★★★★
Shopify

Didn't work out of the box, but the support team was great in helping get the app updated to its most recent version and making sure its element were displayed properly on our PDPs.

Dr. Kellyann · Almost 3 years using the app
★★★★★
Shopify

I installed bold bundles and then uninstalled it, after that we are facing issues on our site. Please help us to sort this issue: 1. All Product prices are showing as AED 0 - Issue with the product prices. When you go to the storefront > and select a product brand example "Blade" it shows product prices but after 1-2 mins when you scroll down the rest of the products are showing 0 AED this happens on all brands. 2. When scrolling downwards it takes more seconds to be visible on the product pages - Products are loading slow and there is no option visible for more pages 3. When we searching our products, it seems to not be visible on the page

Basel Watch Shop · About 6 hours using the app
★★★★★
Shopify

Very helpful customer service. The app delivered as promised. One of the best features is ability to create a bundle homepage and link all your bundles together.

Developer reply ·

Thanks for your review! We are so glad to hear you are finding Bundles useful to your store. Thanks for choosing Bold!

Pappy & Company · 12 days using the app
★★★★★
Shopify

installed app, set up bundles. now all my variants have disappeared and our shop is not functional. LOSING SALES BY THE MINUTE. THIS IS A CATASTROPHE. I dont know what to do.

Developer reply ·

Thank you for taking the time to write in with your feedback. We are very sorry to hear that you had issues with your variants disappearing. Our team has reached out in an effort to help. We would love to investigate the issue so we can ensure this doesn't happen in the future.

banded berlin · About 24 hours using the app
★★★★★
Shopify

Kelsey was super helpful with extending our trial period and with setting up a demo for us. She had all the answers and made things super easy!

Developer reply ·

Thanks for your kind review! We are so glad that Kelsey was there to help you when you needed it. Thanks for choosing Bold!

Modern Nursery · 14 days using the app
★★★★★
Shopify

Highly recommend. The only discount app I found that actually offered mix and match bulk discounts. I had an issue with setup, I jumped on the live chat and they help resolved the issue instantly! Very happy with my experience.

Developer reply ·

Thank you so much for the review. We are so happy to hear you are enjoying the app and service. We are always happy to help! Thank you for choosing Bold!

Tonirose.co · About 19 hours using the app
★★★★★
Shopify

Does exactly as it describes! Faced a tiny issue while setting up, tried it on a brand new listing (draft status), so it didn't show up in preview. I requested for help and the 'automated FAQs' immediately pointed me to the answer. They followed up with an email the next day to check if it was indeed resolved and if I had any other issues I needed help with. (I did have a few other things on my 'wishlist' which weren't crucial.) So i replied with a brief description wondering if it's possible to do this and that and bam! Harpreet helped set each request up in a matter of 30mins each. Very impressive. Thank you so much! Have always been a fan of Bold products and their customer service and will always take a look at what other apps they offer for an inspiration when I want to improve my website. Bundling really helped increase our sales, we should have done it sooner. If you're on the fence, give it a try!

Developer reply ·

Thank you for your kind review! We are so happy you are finding such success with the addition of Bundles. Reviews like yours motivate us to work hard to stay on track and provide the best in service! Thank you for choosing Bold!

Boss & Olly · 5 days using the app
★★★★★
Shopify

The app is working great so far and support has been awesome! Shout out to Birpal for helping us out!

Developer reply ·

Thank you so much for your kind review! We will be sure to pass along your words to Birpal. He is definitely a star in our opinion too! Glad to hear you are enjoying Bold Bundles as well. Thanks again for choosing Bold!

BOLDIFY INC. · 4 months using the app
★★★★★
Shopify

Not looking good. I cannot get this app to work and reply takes too long and issue still not dealt with after a week of trying.

Developer reply ·

Thank you so much for your feedback. We are so sorry to hear that you were experiencing issues getting things working. One of our merchant success specialists has reached out. We hope to help you with your questions and assist you with getting set up!

CARROT BANANA PEACH · 3 months using the app
★★★★★
Shopify

We installed the app and it looked like it was going to do the job for us. Once it was loaded and we started to use it created a code red situation, all of our product showed as out of stock. Once we took off the app we realised the code was embedded into the site and we spent the next 4 hours getting developers involved to get it off the site. Do not install this app, we received zero help from the developer and will be contacting Shopify to remove this app from the site.

Crewroom · About 1 hour using the app
★★★★★
Shopify

Do not make the mistake and install the app Their app downloads a code to the template and then destroys other things. I had to take something and pay him money to repair the damage they caused. And I'm not talking about the sales I lost Be smart and do not download their apps !! Even if it's free

leavesdesign · 5 days using the app
★★★★★
Shopify

False adverizing. You cannot add any child skus, and you can't add more than 9 of anything. You can only add top level parent "products" - gawd knows what that would even do to your store. This is ALWAYS my experience with Bold apps. Horrendous UX, just plain stops working and they refuse a refund. Buggy, ugly and they are super arrogant about their product and ALWAYS refuse to take responsibility. What a ripoff!!! These people are con artists. Infuriating.

Yogo · 2 months using the app
★★★★★
Shopify

This app could potentially be a good however I am yet to comment since I have paid the 25 dollars they wanted to install it, and still not have a working solution. There support is very slow to respond and I have had a ticket open now for over a week. They have finally come back today and still don't have a working solution. There are other customers who said they have customised this to work in there stores, Its taken me a week to get this installed to then be told there partner company will style and charge us extra. I wouldn't recommend this company or app.

Yoga Studio Store · 8 days using the app
★★★★★
Shopify

Bold Bundles Team is very helpful. They try all the best to solve the problem. However, it is limitation of Shopify default. This Apps does not support Shopify discount codes, they cannot alive to function at the same time. It is really frustrated. This is not the fault of Bold, it is problem of Shopify.

Savefever · 15 days using the app
★★★★★
Shopify

The app works pretty well given the limitations I think Shopify creates. There are little intricacies like it does not work from a draft order and some CSS that I didn't love, but support has been fantastic. Harpreet and Challi both made the adjustments to make it perfect for me, and for that reason I am a 5-star review all day!

Developer reply ·

Thank you kindly for the review. We are so happy that Harpreet and Challi were both there to help. Thank you for choosing Bold!

The Meatery · 20 days using the app
★★★★★
Shopify

We had a theme update the day before a huge launch and all of the code for the bundles was deleted. Chandan in customer service was so quick to respond and put us in contact with Naman who worked extremely quickly to get us back online. It was awesome service and we can't thank the Bold Bundles team enough!

Developer reply ·

Appreciate the kind words! Kudos will be passed along to Chandan and Naman. Thank you for choosing Bold.

MR EATWELL · About 1 month using the app
★★★★★
Shopify

Support works like magic! Shoutout to Challi who responded my app live chat and quickly fixed the issue!

Developer reply ·

Appreciate the kind words. We'll be sure to pass them along to Challi. Thanks again for choosing Bold.

Emerage Cosmetics · About 1 month using the app
★★★★★
Shopify

What a poor app, sought help from support which was an email sent back to me which said... " We found 0 helpful articles that solved similar requests from other merchants: Don't forget to check out our online Help Center! " Avoid this app !

Rob Hulford Shop · About 3 hours using the app
★★★★★
Shopify

BOLD, please fix all the known issues and ALLOW BUNDLES TO BE SOLD ON GOOGLE AND FACEBOOK. That is correct, once you spend a week setting everything up, the bundles you created CANNOT be sold on Google or Facebook,,,, only your website. Call Bold and ask they why? They don't know. This alone is way strange. Buggy software and bundles cannot have discount codes. Love the fact they have an onboarding person, so you can discover all this in two weeks instead of 5. BOLD, please fix all the items I sent you... but gotta find a bundle app now, so bye!

YOLOtek · About 1 year using the app
★★★★★
Shopify

App isn't always working, we had to apologize and refund clients for paying the full price without the discount. Others didn't buy from us because they had to pay the full price while they should have had a bundle discount. Took customer service a week and they didn't find what the problem was. Free trial ends tomorrow, we decided not to pay for an app that isn't working.

Developer reply ·

Thank you so much for your feedback. We apologize for any technical issues you have experienced using the app. I can confirm that one of our Bundles experts has reached out requesting some information to trouble shoot the issue further.

Çois Cycling Legacy · 13 days using the app
★★★★★
Shopify

Buyer Beware, The BOGO part of this APP is very flawed, Customers can end up getting both for free in the check out ! BOLD was no help fixing this problem in the middle of a Holiday sale. you could loose thousands and have a bunch of pissed off customers.

Kelvin Deals · 20 days using the app
★★★★★
Shopify

Mayankkumar was AMAZING! He was so kind and generous, patient and knowledgeable. Always followed through and reliable. He was not only a great teacher, but explored future capabilities the app has to offer.

Developer reply ·

Thank you so much for your review. We are so pleased that Mayank was able to help you out with what you needed! We are truly excited to see the success Bold Bundles will help you achieve!

Declan · About 2 months using the app
★★★★★
Shopify

UPDATE: I tried this app again because I believe in its capabilities, but I was disappointed again. The app rounded my bundle prices down for each item causing huge losses. I contacted support two weeks ago, and they still haven't resolved the issue. I would give zero stars if i could. These guys are going downhill fast. UPDATE: This app has really gone downhill. The cart is glitchy, and the interface has so many bugs, that users aren't able to add bundle incentives. It's too bad because this is the only thing I can find that meets the need of discounting items automatically without using discount codes. This app is super easy to setup and create bundles! It's great for those that want to do quick bundles or sales! There are two possible kinks with the app. 1) it doesn't always automatically sync new items in a category for collection bundles. 2) we suspect and inventory count issue with the software that we are trying to identify. Sukh, has been great so far with helping us resolve the bundle update issue.

Developer reply ·

Hi there, thank you so much for the review! We're really glad to hear that you're enjoying the app, minus the two things you mentioned. I was told by our app product specialists that you simply just need to go into that Bundle group and re-select the collection that you have added a product to, and then save, in order for it to update. :-) I hope that helps! I noticed you had an open ticket already and are chatting with our specialists about the second kink you mentioned, so if you continue to have issues with the first one, please don't hesitate to include that in your response as well! Take care!

Danger Close Apparel · Almost 4 years using the app
★★★★★
Shopify

Do not use this app, you pay 19.99$ with the worst service ever. I uninstalled the app because it modified some of my theme functionalities, and been waiting for over 2 weeks for their developers to delete all their files that have been blocking my work. This is not acceptable, my problem is still not solved and I advice all the new users not to install this application. There are many more apps with the same functionalities and less expensive.

Developer reply ·

Thank you so much for your honest feedback. We apologize for the delay on the code removal from your store and any stress that may have caused. Our Merchant Success team has reached out and the uninstall request is our highest priority.

Zaman Jewelry · About 2 months using the app
★★★★★
Shopify

The staff at Bold Bundles is really helpful - the chat is great as well, and Alora at BOLD is awesome. They respond quickly to my technical challenges and helped install the apps into our Shopify store seamlessly without issues. I also love the fact that there is a suite of tools available through BOLD COMMERCE that works nicely with each other. I'm kind of tired of trying new apps and running into all kinds of incompatibility issues with existing apps in my store. with BOLD, they all work together (a couple do not, but it is very clear which ones are not compatible with each other). BOLD BUNDLES is also the only app that works with my 4PL fulfillment center - i'm sure there's a reason why my favorite fulfillment center chose to work with the people at Bold. :-)

Virginia Boys Kitchens · 20 days using the app
★★★★★
Shopify

App seems good on paper but once installed it created variants and messed up all of our inventory. We have over 1,000 different variants with almost 10,000 in inventory. Now we get the opportunity to count every single thing again. All other shops, please be careful...this app just set us back two weeks. I wouldn't use this again if they paid me to. Absolute junk. Update 9/1420 - We installed this app again, thinking 2+ years later things would be better. NOPE! Same exact thing happened. I even reached out pre-install and they were supposed to install it on a backup theme. They did not, and it went live without our knowing. It created 26 new variants for each product, discounted products, and put inventory into products that we've been out of for over a year. Fool me once, shame on you...fool me twice, shame on me. I've learned my lesson this time...will never use this one again. I'm not even sure how Shopify allows them to sell it.

Bendergloves · 5 days using the app
★★★★★
Shopify

This app is great for bundle offers. I've had to ask customer service for help a couple times via chat, but they are incredible!!! My question is always fixed 100% by the time I'm done talking with them. Great job!

Stryve · 14 days using the app
★★★★★
Shopify

Works... sort of. The biggest problem with this app is that it makes you get rid of your dynamic checkout buttons because they draft orders in order for this app to work. Also will not do cart recovery on bundles because they're drafts - therefore no data is saved. I'm now having to work backwards and find a new app that applies a custom discount code to a bundle instead of drafting an order.

Park Candy · 2 months using the app
★★★★★
Shopify

Mayank and Eric were very quick and helpful in resolving our issues with the application. Thank you!

Package Free · Over 1 year using the app
★★★★★
Shopify

Bold bundles app allowed our customers to purchase school products at a reduced rate because we were able to offer bundle pricing. In this age of Covid and depleting budgets, this capability was so appreciated by our customers. Getting this set up by the Bold Bundles support team was great. The team was very supportive and quickly responded to any requests we made. A special thanks to Mayank, Esha and Rajni for all their help in getting this important functionality to our customers.

Corsu · About 2 months using the app
★★★★★
Shopify

Great app that helps you improve AOV. The key is to have a good developer who knows BOLD suite of apps to install it and test thoroughly. Some of the earlier issues have been resolved in the most recent release (v3). Big thanks to Rahul in customer support for being patient and for walking me through clearly while he fixed some kinks.

Maelove Skincare · 12 months using the app
★★★★★
Shopify

Lost 18% in weekly sales, invested money and one week of my personal time. I read the bad comments and after talking to my developer I decided to install it last Monday June 29th. Basically this app ruined my cart and checkout experience. I hired two developers to look after the errors caused by this and I think the cart error is gone, not so sure. This app was real "TECH HELL" to me.

DILMUN · 5 days using the app
★★★★★
Shopify

Tried, installed, paid, paid more and disappointed. This is one of the bundles app I have tried, you can try but it won't last.

Hazel & Hershey Coffee Roasters · Over 3 years using the app
★★★★★
Shopify

I would have rated this app 4 earlier - because it's a bit of hassle to get it installed and customize. It becomes an overwhelming experience to go through everything in the beginning. But, once you understand how things work it's quite easy to scale it up + their support is really awesome + well written FAQs and documentation. Throughout the installation process AND dealing with a post installation issue their responses were quick and to the point. Shout out to Harpreet K who helped me through. Coming back to the hassle - The reason for this again is the dynamism that this app provides. It's one of the most powerful apps out there which has support for almost all major themes and provides various configurations. Other bundle apps have parts of it but not the whole package. And such customization would need your theme code to be modified in a certain manner, that's why it's a bit tricky to get started. My suggestion would be -don't try to do things yourself if you're not an expert with Shopify's Liquid code. Their support is great, let them help you. Kudos to the bold team. I hope you keep providing us with the great support as you have now.

Creepy Co. · About 1 month using the app
★★★★★
Shopify

NOT WORKING :(( Both bundles and Upsell apps are not working and after weeks its still not solved. I feel like ive waisted precious time and money i should i have gained with other apps. Very unhappy customer

HO KARAN · 11 days using the app
★★★★★
Shopify

Kaiser was very helpful working with our official + dev store. Thanks for the great customer service!

package-free-dev · 13 days using the app
★★★★★
Shopify

We have used Bold Bundles for over a year and have found it extremely useful. Customer support is excellent whenever we run into an issue. Carter has helped us and been courteous each time.

Happy Linen Company · Over 1 year using the app
★★★★★
Shopify

I wanted an app that could provide bundles and discounts to customers to increase sales and average order amounts. When I realized the bundles I created weren't installed correctly, Carter from customer support made it really easy for me to fix the problem.

Cocoa40 Inc. · About 21 hours using the app
★★★★★
Shopify

Priyanka provided me with excellent service as I tried to figure out how to work this APP. Great customer service.

Eternal Gift Store · About 1 hour using the app
★★★★★
Shopify

Great app and easy to use. The support is also exceptional so I can can highly recommend to anyone looking for this kind of app.

AutoBead · 2 months using the app
★★★★★
Shopify

I used the app to make a bundle with our product, and it already gave us 10 $50 sales within the the first day! We use it as an up sell for our popular products, and it has been very successful for us. This is a not a product to rely on if you are not attracting clients already, but assists very well when there is a structured marketing in place. Customer service was very responsive as well, and Naman gave me the information I needed.

21 Day Meal Plan · About 23 hours using the app
★★★★★
Shopify

I rarely write negative reviews. But I am just not sure what is going on with this app. Customer service has been meh, and keeps pushing me back to their articles. We have experience multiple issues, and some of them have been caused by the support staff working to help. They made the bundle "live" after testing late on Friday without our knowledge. We ended up getting orders for the bundle while it was improperly set up. It caused issues with our fulfillment center and also featured photos that we had not chosen. For whatever reason whenever we make a change, the product photos we have chosen disappear and the app populates the product shots with grainy screen grab looking images from our other products. We've had issues getting it installed and getting it fully resolved, partially because every time we sort one, I have to reconfigure the product shots and more. This has been over nearly two weeks now. It's ongoing and still not functioning. Working with another agent and they made the bundle "live" again without our knowledge but this time I was on the lookout. It again reverted to the crap photos. I can't explain why or how this happening but they do keep directing me to their support page of articles.

Mosie Baby · 20 days using the app
★★★★★
Shopify

I recently was very confused about a couple of the options and a mess i made on my site. Naman answered quickly in the chat box and helped me through it all. I'd give them a 10 star review if i could. 2 reviews in 1 day? You're probably saying.. "no way this guy exists", right? But i'll be damned.. Bold Bundles did it again and are fixing my problems. Vighnesh guided me through this issue like they were carrying a wounded bird through fire. Thanks Vignesh! You really saved my Mix and Match issues. Hope to meet the entire team one day at a time through this Chat box.

Graham Cracker · Over 1 year using the app
★★★★★
Shopify

Carter was the man! He got our store up and running super fast. I asked way too many questions and he was quick to answer them all.

Inergy Solar · 11 days using the app
★★★★★
Shopify

Carter was a customer support who helped me the setting up of a bundle I had created using Bold Bundles. He was very patient, and gave me great instructions on how to solve my problem. This is a great app I would recommend any shopify customer to use.

hoodtheory · About 2 hours using the app
★★★★★
Shopify

Incredible product, easy to use, & top-notch customer service. Naman, in particular, was extremely knowledgable and was a big help in answering all my questions.

purelyelizabeth · 2 days using the app
★★★★★
Shopify

I was having an issue where depending on how the customer got to the checkout with the bundle product, they would either see the discount code area or not. I messaged support and immediately the rep, Cody, know exactly what I was talking about and how to fix it. He walked me through the whole thing! I did not have to worry about anything. Great app, great support!

Humarian · 11 months using the app
★★★★★
Shopify

I installed it to check it out and now my images no longer load on shopping cart page. Tip: To fix this, roll back your cart.liquid code to original code prior to install. On the positive side, their customer service team was responsive and tried to help almost immediately.

Davek Canada · 10 minutes using the app
★★★★★
Shopify

Any time I have to download an App is frustrating but with Bold Bundles it was easy and very intuitive. I love the chat for customer support, today Abhi help me, they answer quick and work side by side until any question/issue is solved. So far I had a good experience, hope to sell more to cover the cost for the App, a little pricey for a small business like mine but so far a good experience!

Hi Brazil Market · 2 days using the app
★★★★★
Shopify

Updated: Thanks the team to provide assistance to fixed the issue perfectly. Now we can proceed to try out the exciting features. We are sure that the bundle features would bring more business to our store.

Phoenix Sweets · 1 day using the app
★★★★★
Shopify

I've gone from GREAT :) to POOR :( & now back to GREAT again!! I'm going to leave my previous comments below so that I'm sharing my honest experience. But I would like to thank Eric for contacting me so quickly by phone and working tirelessly over the course of a single day to get everything fixed for me. My site is working perfectly. The checkout conflict is resolved. The bundles are formatted beautifully. I think we've finally cracked it. Regardless of my issues with this app, I can't fault the team. They genuinely seem to care. They want to get it right. I'm confident that this is the app for me going forward. Thanks guys, let's hope we've resolved everything. THE NEGATIVE I wish I had taken more notice of the negative reviews :( At first this app seemed like a dream (see my original review below) but it's absolutely messed up my store & customer services have stopped responding to me to sort it out. I'm using the prestige theme & when customers go to checkout the prices of my products simply don't match what they're seeing in their cart. Everything is jumbled up & a complete mess. I was told this would take a day or two to fix. Two weeks on .. not only am I still getting daily complaints from customers about the checkout mess, the bundles I'd put together for a Christmas offer this weekend are formatted so badly with text overlapping, images not showing and chunks of the website missing. It's completely screwed up my store. I was told my ticket was a 'high priority' I'd hate to see low priority if a fortnight later it's actually worse! The Bold team sent me an email a week ago telling me everything was fixed. I replied to say it absolutely wasn't. No response from them since. I contacted the Prestige development team to see if they could assist and before I'd even mentioned the app by name they asked if it was a Bold app I was having trouble with. STAY AWAY if you value your customers. This app causes nothing but grief and hassle. Now I've got the nightmare of trying to get it removed to restore everything back to normal. Wish I'd listened to the negative reviews. ORIGINAL REVIEW (I should have waited longer to test it fully!) So, here's what I wanted ... an app that not only bundled my products together, but also drew down on stock from my existing inventory. So that I didn't have to physically pre-assemble a certain percentage of my stock. At first I wasn't sure whether it was something this app could do. It wasn't immediately obvious. So I reached out to Mayank on Live Chat who quickly explained it's in the premium version (also a free trial) It worked brilliantly! For some reason today (Black Friday) some of my bundles weren't working quite right, so I reached out again on the Live Chat. The team answered within seconds, looked at the back end data for me and explained it's because I need to disable my 'Buy it Now' button. They helped me do that and it's running brilliantly! This app achieved everything I was looking for and todays support - especially from Art, Jonathan & Simran has been fantastic! Excited to keep trialling different bundles out for customers through one simple interface.

Developer reply ·

Hello there! Wow, thanks so much for sharing your experience with our app and support - we're so glad to hear that you were able to give Bundles a go on a free trial, while still getting those inventory features you were looking for! :-) We're glad to hear you were able to use our Live Chat feature to get some quick answers, and some help from a few of our other specialists to make sure your bundles were appearing properly for your Black Friday sales! Best of luck with your sales this weekend, and please don't hesitate to reach out if you need anything more from us! We look forward to seeing your continued success with Bundles. :-)

hannasillitoe · 27 days using the app
★★★★★
Shopify

I needed an app to give my customers bundle options for my site and received excellent customer service from Chintan, Rajni, and Laurel. I had to come back and forth to the chat and they all worked together to link and ensure I got a resolution. Even Daniel helped in when my chat was disconnected with Laurel and quickly got us back! The teamwork really showed and I, as a customer, I appreciate it very much. I got this app to have gift boxes options. I'm excited to see how it goes for my Qrema.shop store!

Developer reply ·

Hello there! Thank you so much for sharing your experiences with our live chat team - we're glad to hear they worked together to get you re-connected and ensure you had your issues resolved quickly! Thanks for reaching out to us! Your soaps are gorgeous and your products look fantastic; we hope you see great success with the gift box option you're giving to customers. :-) Please don't hesitate to reach out if you need anything else!

QREMA · 1 day using the app
★★★★★
Shopify

AMAZIN SUPPORT TEAM! We had a few problems during installation and also a big bug when the shop was already in production, but the customer support helped us really really fast! Now everything works exactly as expected. From what we tested this is the best Bundle app for Shopify! :-)

Developer reply ·

Hi there! Thank you so much for the review; it means a lot to us. We're glad that our team was able to get everything working for you quickly! So sorry for the troubles you ran into during installation; our team is always ready to help however we can. Thank you so much for the kind words! We have put lots of work into the app, and are really glad to hear you think it's the best on Shopify. :-) Take care!

TheSimpleClub GmbH · 14 days using the app
★★★★★
Shopify

DON"T GET THIS APP IF YOU WANT TO STAY IN BUSINESS! It stopped all codes from being used. It stopped our ambassador influencer program. All influencers didn't promote us like last year and we lost a lot of SALES because of it. The app stopped all cart recovery emails with discount codes to come back and shop. It messed up our site big time 3 weeks ago when we started the app with BFCM weekend. The app stopped all shipping on the site for 6 hours after the Bold team went into our site to fix some other problems. A customer had to point it out to us that there was a problem with the site through FB messaging. Shopify fixed the shipping problem that Bold messed up. Shopify did not support us with Bold because it's third-party software., though they told us to use Bold. Our small team of 3 spent multiple hours answering questions about why the site wasn't working right. We had to do a lot of draft orders by hand. Wouldn't allow for Shopify's built-in BOGO automatic discounts to run. The app took way too long to propagate when a change was made (hours). We had lots of upset and dissatisfied costumers. We were able to give away a few free $40 gift cards with bundle purchases but will have to see if they get redeemed. All in all, it was not a good experience and we had to pay you for it as well. I hope we keep afloat into the new year. I would NOT recommend your app to anyone.

Developer reply ·

Hello there. I wanted to first start off by profusely apologizing for the negative experience you had with our Bundles app - that's certainly not the experience that we want our merchants to have when working with us or using our apps. We wish we had been made aware of the issues that happened once our specialist had made a fix for you regarding the cents. We would have been sure to investigate the issue further to see if we could pinpoint it and get it resolved for you ASAP. If you wanted to give our app another chance, we would have our team of installers get the code properly installed on your store - while automatic installations are helpful, sometimes they need a bit of extra work due to the vast amount of different themes. One of our app experts, Guri, has reached out to you to discuss our offer further. If you are interested, we'd love to make this right for you. If not, we completely understand, and are very regretful that this is the experience you had while using our app.

Cape Cali · 28 days using the app
★★★★★
Shopify

Amazing customer support! I am very new to all of this and the Bold support team was incredible. I am so excited to try more of their apps.

Developer reply ·

Hello there! Thank you very much for the review; we're glad to hear that we've been able to help you out, and especially since you are new to all of it. Please don't hesitate to reach out if you have any other questions or concerns - we'd be glad to walk you through things, and look forward to seeing you use our other apps, too!

Scrunch It · 15 days using the app
★★★★★
Shopify

It wasn't a perfect installation. But I guess it can be fixed. I think the big problem is the price. The price is the same as for Shopify, that's just plain wrong. I feel that more and more apps are charging obscene prices.

Developer reply ·

Hello there. I just wanted to apologize that you had some trouble with the installation - we'd be more than happy to get the app installed for you if you wanted to give it another try. We understand Liquid can be difficult to work with, which is why we have a team of experts on standby ready to help with an app's installation. Please let us know if you'd like to give the app another shot; we'd be happy to provide you with a new trial to test out all of its features.

Hjärtgruppen · About 1 hour using the app
★★★★★
Shopify

AVOID THIS APP AT ALL COST! I installed this app hoping for bundles for BFCM, it completely destroyed my store and added 100's of new variants which cannot be deleted other than manulaly delting them. Even when installing it, it continuously said it needs to update my theme, which was a never-ending process. To force quit the app I had to uninstall it, it also spammed my inbox with 100's of emails saying it had problems applying bundles. The developing team had no fix for it other than manually doing it all. Such an app should not exist. Don't make the same mistake I made, this one app caused me a whole day worth of work to clean up the mess they could not fix. If an app could add 100's of new variants to your products, it should also be able to remove them.

Developer reply ·

Hi there, I wanted to first say thank you for taking the time to leave us this review, as your feedback helps us improve our app in the future. I'm so sorry you ran into these issues while attempting to use Bundles. One of our product experts, Guri, has reached out to you - he'd be more than happy to get everything manually removed for you if it hasn't already been completed. We believe this may have been due to the bundles not being turned off before they were deleted, however we'd love to look into this more for you if you are interested. Unfortunately with some more complex themes, our team needs to make some manual coding adjustments to your code, which is may have happened in the case of your installation. We hope to be able to speak with you over the phone to discuss things further, and hopefully find a resolution for you - at your convenience, please send us an email reply and we'd be more than happy to speak with you!

Bicycle Booth · 4 months using the app
★★★★★
Shopify

Thank goodness for Bold Bundles! We were getting pricing of up to $5,000 to make a script for our bundles. Then we stumbled upon the Bold Bundles app! With the help of Bold support we got this app configured perfectly for our store and the bundles are a huge seller for us!

Developer reply ·

Thanks so much for the review! We're very happy you were able to come across Bold Bundles, and that we've been able to suit your business' needs! Your bundles are very well put together, I can definitely understand why they are a great seller for you guys! Please let us know if we can assist with anything else. :-)

iOgrapher · 6 months using the app
★★★★★
Shopify

So far so good. I am like a chimpanzee fixing a Ferrari when it comes to codes and such, so that was my main concern. It was easy enough for me to do it, so you should be fine too. When I encounter a small hiccup, Rahul was available on chat with an immediate response and we got it fixed in minutes.

Developer reply ·

Hey there! We're glad to hear that you're enjoying the app so far. I personally can understand where you're coming from with the code, I'm not well-versed in that myself, so it's great to hear that you were able to get the code installed with our Help Center instructions! Awesome to hear that Rahul was able to get you back on track when you encountered a small hiccup; we appreciate the review a lot, thank you! Please let us know if we can help with anything else, and we look forward to your continued success. :-)

Alonzo's Oil · About 1 hour using the app
★★★★★
Shopify

I had some problems installing the bundle app in the store and was helped very quickly. Within very little time the app was installed and running on the page. Problems with it later on also were solved to my complete satisfactions. I am very satisfied.

Developer reply ·

Hello! We're very sorry you ran into some issues with the installation of Bundles; we know that Liquid code can be difficult to use, so we always offer help from our expert installers in case you run into any issues. Thank you for the review; we're really glad that we could assist you with the issues you've run into!

DERMALOGICA · 6 months using the app
★★★★★
Shopify

We just started using this app and our experience has been great. Customer service is super quick; Simran has helped us have a more user friendly and satisfying experience.

Developer reply ·

Hey there, thanks very much for the review! We're really glad to hear that you've loving the app and the experience you have had with us thus far. :-) We aim to provide the best in what we do! We really appreciate your review, and hope you continue loving Bundles - please let us know if we can help any further!

INNATA · 12 months using the app
★★★★★
Shopify

Easy integration, and customer service is exceptional. Sukh immediately responded, pinpointed the issue quickly, and submitted a ticket for installation assistance for me right away. Terrific service!

Developer reply ·

Thanks so much for taking the time to leave us a review; we're so glad to hear that you've found the app to be easily integrated onto your store, and that our customer service specialists were able to assist you with the install! By the way, your honey bath & body products look amazing!

Perlier · 7 days using the app
★★★★★
Shopify

Had some issues with the liquid. Reached out through their chat support. Regina was so helpful, I provided access to our store and was able to quickly see the issue within the liquid. We just have to wait about 2 business days, but the developers are going to fix it for us! This is awesome, other apps will just provide their guide rather than install / actually fix it for you. Can't wait for it to work 100% ! (I have already made sales from the app which is a little surprising considering that it wasn't installed correctly)

Developer reply ·

Hey there! Thanks so much for taking the time to leave us a review with your feedback and experience. Thank you so much for your patience! As of Friday, it looks like our install expert Snigdha had tested everything and made the necessary changes with success; we certainly hope you've found it to be working over the weekend! If not, please let us know and we'll get everything sorted for you. It's awesome to hear that you've generated some sales from the app already! We can't wait to see your success with it now that the installation has been completed.

Proslat US · 2 months using the app
★★★★★
Shopify

Had problems with installing this app but Parminder at Bold App Support was very helpful in resolving the problem for me.

Developer reply ·

Hey there, thank you for taking the time to leave us a review! We're so glad to hear that Parminder was able to help you with getting the installation working properly; it can certainly be difficult to work with the Liquid code! Our specialists are always ready to help you out, so please don't hesitate to reach out if you have any other questions. :-)

Organic Crew · 11 days using the app
★★★★★
Shopify

Just started using this app, but so far it's looking great. There are so many options to bundle your products plus it looks great on the website! The team is very responsive and they helped us set it up very quickly without any issues.

Developer reply ·

Thank you for sharing this review! We're really happy to hear you're enjoying Bundles - we're here to do anything we can to help, so don't hesitate to reach out if you need any other assistance. Love your story by the way, and it's awesome to see the craftsmanship that comes out of hand-making your bags!

ALPAKA · 5 months using the app
★★★★★
Shopify

Great customer service and they help you set everything up. The app could be improved I'm sure, but the customer service is really nice.

Developer reply ·

Hi there, thank you very much for taking the time to leave us this review! We absolutely welcome and encourage feedback about our apps and our team, so please don't hesitate to let us know if you come across any issues or have suggestions for improvements!

Sanshee · Over 3 years using the app
★★★★★
Shopify

Great customer service and communication when trying to resolve issues. Thank you Gursharandeep for such great assistance!

Developer reply ·

Thanks so much for leaving us a review; we're really happy to hear that Guri was able to provide you with such great service! That's certainly what we strive to, so it's great to hear we're doing a good job. Your products sound lovely! The sunflower cleansing creme sounds very luxurious.

TyLuxCosmetics · 13 days using the app
★★★★★
Shopify

Great app to help our customers get the value they want - Rajni did such a great job helping me figure out how to use it!

Developer reply ·

Hi there! Thanks so much for your review. We're so glad that you and your customers are enjoying the app. With Rajni getting so many reviews we'll have to see about giving her a nice big raise :) Please don't hesitate to reach back out if you any questions from here!

Dr. Ruth Roberts · 9 months using the app
★★★★★
Shopify

I have lost more than a day of sales since installing this app. Still waiting on assistance. I don’t want to uninstall and risk losing 2 days work setting bundles up but will have to if this isn’t resolved soon. Please help urgently! Cart saying nothing in cart when you try to add a product.

Developer reply ·

Hi there! We want to sincerely apologize in regards to the issues you're experiencing on the site since installing Bundles. Our experts, Brysen and Harry, have reached out to attempt to resolve the cart issues you're experiencing on the site. If you could respond to their ticket we'll be more than happy to fix the problem you're seeing here!

Woollykins · 4 days using the app
★★★★★
Shopify

I am using this app to make product bundles. There was a bit of a learning curve for me, but I am getting the hang of it. I booked a phone call and Abjihit was the person who helped me. He was terrific. Patient and thoroughly explained things to me. I am happy so far and optimistic that this app will help me increase my sales averages.

Developer reply ·

Hello, thanks so much for leaving us a review. We're really glad to hear you were able to take advantage of booking a call with our app specialist! It can certainly take some time to get to know a new app, and we're more than happy to assist with anything else you need a hand with. Don't hesitate to reach out! We look forward to hearing about your successes with creating bundles.

★★★★★
Shopify

Simran and Rajni gave me an excellent customer service, who taught me several things about the app, and I finally understood how bold app works

Developer reply ·

Hey there, thank you for taking the time to leave us a review! We're very happy to hear that our support gurus were able to help you understand the app better. :-) Don't hesitate to contact us again if you have any other questions or run into any issues; we look forward to seeing you succeed!

FogoCharcoal.com · 3 months using the app
★★★★★
Shopify

Ruined the coding, dont install this app. Luckily I manually backed up my theme. Otherwise would completely ruin the business! NEVER INSTALL THIS APP!!!

Developer reply ·

Thank you so much for taking the time to leave a review of our Bundles app - our Specialists have reached out to discuss how we can best help. If possible, please check your store's contact email address and we'll be more than happy to do what we can to help out. Thank you for your patience.

Haven Mattress · 34 minutes using the app
★★★★★
Shopify

** Update, after this review, the customer service replied directly and double checked if all damage has been repaired, so prompt customer service, can't say else! I keep the message below like a manual for other users. When deleting the app, please follow below instructions to totally delete it: 1. Delete all the offers you have made 2. Delete the app 3. Delete all the liquids and snippets, including the hidden Shappify tabs. 4. Go to the theme.liquid file and delete this line: "{% include 'bold-common' %}" 5. Go to the product-template.liquid and delete {%- unless bundle_loaded == 'true' -%} {%- include 'shappify-bdl-load-bundle' -%} {%- assign bundle_loaded = 'true' -%} {%- endunless -%}

Developer reply ·

Thank you so much for taking the time to leave a review of our Bundles app. I'm very sorry to hear about the issues that you were seeing, and I completely understand the severity of the issues. I can see that our apps specialists have reached out to you, and I hope that we're able to come to a resolution. Thank you so much for your patience in the meantime.

OPINARI - Driver's Essentials · 38 minutes using the app
★★★★★
Shopify

I just chatted with Aman regarding a bundle I was creating and I needed some help with pricing. He was so friendly and able to solve my problem in no time. We just started the trial of this app yesterday but now due to Aman's excellent customer service, I'm sure we'll be purchasing the subscription. Thank you! Maggie Bombard Soundtoys, Inc.

Developer reply ·

Hi Maggie! Thank you for taking the time to leave a review, we're glad to hear that Aman was able to help! We'll be sure to let her know how much you appreciated her service.

Soundtoys · About 19 hours using the app
★★★★★
Shopify

I used this app to create bundles on my store but it's full of bugs. Had too many issues and the support helps - although it's a very slow process. Hopefully, they will fix all the bugs.

Developer reply ·

Hi there, I'm sorry to hear about the issues that you were seeing inside the Bundles app. One of our support specialists has reached out to see if there's any way that we can resolve these issues for you, so if possible please let us know. We'd love to get in touch over the phone.

Sky Sins · 3 months using the app
★★★★★
Shopify

This app used to work fine, now it doesn't display bundles on one of the side stores we have. Unfortunately I installed it on another store we have before checking the recent issues After installing I had major issues, tried uninstalling and it breaks the cart process. It leaves unwanted code behind that I had to manually remove to get the shop working properly again. Here's what I did: 1. Uninstalled the app 2. Deleted the "bold" files in editor (2 files, one .liquid and one .css) 3. Go to the theme.liquid file and delete this line: "{% include 'bold-common' %}" 4. ??? 5. PROFIT! Going to try another bundle app, this one is no longer good and uses bad coding practices. Feels like you're being held hostage when you don't want to use the app as their "tutorial" on how to uninstall recommends to just leave the app installed!!! Disgraceful practices.

Developer reply ·

Hello there, thank you for your review and feedback. I just wanted to apologize that you ran into some issues with our Bundles app - if you are open to it, we would love to assist you in getting to the bottom of the issue and fixing that right up. We do understand however if you do not want to. Our team of install experts are always standing by to help with both code installs and uninstalls. At the very least, we would be more than happy to take a look at your store and ensure all of the code has been removed. We hope to hear from you soon! One of our support specialists has reached out to you to offer assistance in either of these capacities.

Supplement Warehouse · 41 minutes using the app
★★★★★
Shopify

Early days lots of frustration, deep breath, go again, progress being made now that support have done a manual install...

Developer reply ·

Hello, thanks for your review! We're very sorry for any frustrations you have had while using our app, Bundles. I noticed that the manual installation seems to have fixed any issues you were having, but please do let us know if you have any further questions or run into any other problems! We're more than happy to help.

Cricket World Moorabbin · 4 days using the app
★★★★★
Shopify

Great app. picture qality need a small update so you can select picture quality, the developers work on it.

Developer reply ·

Thank you for the review! We hope you're enjoying the app so far, and you're right, our developers are always looking for ways to improve and add more value to our apps for our merchants. Please let us know if you have any further questions or comments. :-)

Kihoskh Webshop · 13 days using the app
★★★★★
Shopify

Easy to install and use. We have seen meaningful incremental sales from the bundles. We needed some help to place the app in a different spot on our page, and got the support we needed quickly, most recently from Ebun.

Developer reply ·

Thanks for your review! We're excited to hear that you've been seeing success with Bundles; if you have any further questions please reach out again. :-) Really loving your products by the way; what a great era of music!

CultureSonar · 4 months using the app
★★★★★
Shopify

Super simple to use. Great way to create add on sales and, in our case, create a heavily discounted developer bundle. Can combine with additional discount (tied to program registration, for example) to drive more purchases.

Developer reply ·

Thank you so much for your review, we're glad it's meeting your store's needs! Should you ever need any assistance, please don't hesitate to let us know.

Actian Corporation · About 5 years using the app
★★★★★
Shopify

This app broke my checkout page after uninstall, luckily some of our customers were complaining right away. We had to delete some codes for our checkout page to work again. I do not recommend installing this app, especially if you're someone like me who doesn't know anything about codes.

Athlene Nutrition · 7 minutes using the app
★★★★★
Shopify

We tried out this app to help us do bundle deals for the holidays. We experienced a bug with products requiring a variance selector because of an issue with our Theme. I reached out to their support and Harry got the problem resolved literally within hours from my first outreach. If you're looking for a way to cross-promote your products, offer bundle deals or buy A get B free deals, you can stop looking. This app works great and their support is top notch! Will def recommend.

AZIO Corporation · 3 days using the app
★★★★★
Shopify

We installed the app a few weeks ago and have been really liking it. Above all the great features that the app has, the customer support is AMAZING!! Our site needed extra finessing and Val, Kirtana, and Eric have gone above and beyond. It is such a nice feeling to know that you'll get a response in a reasonable amount of time, and know that they'll all that they can to resolve any question or concern. Very impressed!

AMANDA PEARL · 3 months using the app
★★★★★
Shopify

Not only does the app help us generate sales, their customer live chat is amazing! Samuel and Tim helped us out a lot with tweaking a few crucial edits. Those guys are the best!

Chinatown Market · About 24 hours using the app
★★★★★
Shopify

Samuel helped me get Product Bundles running today. I believe it will increase sales during this holiday season. Sometimes the best "feature" of an app is the people behind it. Samuel is one of these people. He took the time to help me layout the widget just right and when things got a bit too techy, he took the reigns and made it happen. Samuel represents the best of Bold's brand. I've found Bold apps to be valuable and worth the small cost, Product Bundles is no exception. Thx

TOGS · About 1 year using the app
★★★★★
Shopify

Perfect for all your bundling needs. I created Christmas bundles to increase the average order value while providing value for my customers. I had a collection page with all the bundles and linked my email list through to the bundles with great success. Thanks to Nir who helped me with all of the install :)

The Mad Hueys · About 2 hours using the app
★★★★★
Shopify

I've built a lot of eCommerce sites using Shopify, and I'm pretty much always using a Bold App to help boost sales. At the end of the day, the apps are paying for themselves. Excellent customer service, Guri was extremely helpful when I needed some assistance, I wouldn't hesitate to recommend any Bold app - thanks!

HVAC Surplus · 15 days using the app
★★★★★
Shopify

It's fine not great. Maybe when holiday is over I will switch. The Good: It's not too hard to setup or understand and create multiple discounts. The Bad: It's buggy or doesn't always work. Some customers will work and some wont. Same exact bundle and sku and yet random customers wont see the discount. So I have to refund. I have fixe 12 orders today and will need to fix a few more for sure. *other negative is can only create a bundle at max of 9 items. So if you want to sell 10 or more items you cannot create a bundle that size. Seems silly...but I'm sure there is a reason. But it still seems silly.

Joker Greeting · 8 months using the app
★★★★★
Shopify

The customer service is outstanding. Before I purchase an app, I always read through the reviews to get genuine feedback of the functionality of the app and more importantly the support for the app. This app worked great and performed well for our recent sale. And when there was an issue, the support team was very responsive and stayed with me until the issue was resolved. Thanks to Navjot and the support team for assistance. Five stars!

gaugegirltraining · 20 days using the app
★★★★★
Shopify

Aside of the fact the app has amazing features to increase your AOV, There is one person working for BOLD who deserves all the recognition they can get - CODY! What an absolute gem. Not only has he gone above and beyond to help me out with all of my questions, led me through all the steps, but has been an absolute pleasure to talk to all the way through, even in such a stressful week right before Black Friday! Customer service with this app is quick and efficient, once again thumbs up for all the wonderful work that you do!I would like to add Paul to my review as he helped me in a pressing matter-he was great at it-super quick and knowledgeable!Thank you

PicaPicaBeauty · 3 days using the app
★★★★★
Shopify

Bold has the most amazing customer service! Rifat specifically helped fix an issue for us that was highly necessary to get done that same day for a client. We are overly grateful for his help and fast service! Thank you!!!

O2 Natural Recovery · About 16 hours using the app