HB Sports Inc.
United States
Reviews (2)
We’ve been experiencing serious issues with Sellbrite allowing Amazon to oversell our inventory for over a month now. Initially, we assumed it was a mistake on our end, but after closely monitoring the situation, we discovered that Sellbrite was not syncing any inventory data from our Shopify store. Multiple products that are marked as drafts with zero inventory in Shopify are still showing quantities of 5–10 in Sellbrite. We reached out through live chat in hopes of resolving the issue, but after waiting seven days with no action taken to even open a support ticket, we’ve had enough. We're removing the app from our store and actively seeking a more reliable solution. If you're a business managing a large catalog and need accurate inventory syncing with Amazon, this is definitely not the solution.
Developer reply ·
Thank you for taking the time to provide a review. We apologize if there was some sort of miscommunication on this. We did reach out multiple times to try and help resolve the issue you were reporting but never received a response back. If you are still seeing a problem with your inventory please contact us so that we can prioritize getting this resolved for you immediately. Accurate inventory management is critical, and we're committed to making this right.
They reached out to me in a moment of Losing My Mind, and walked me through how to fix the issue we were having with our site. I appreciate the excellent customer service and look forward to many more years and sales together! Thank you guys - HeadbangerSports.Com!
Developer reply ·
Hello to our friends from HB Sports Inc. We are happy we could assist you! Thank you for leaving us this awesome and honest review! We wish you and your store great success ;-) -Melissa & the Product Customizer Support Team
