UMAi Dry

After 10 years with MailChimp, 6 of which while Shopify-based, Klaviyo has been mind-blowing. I had no idea how much I could expect of my email marketing platform until becoming familiar with Klaviyo. The on-boarding provided guidance with plenty of checks-and-balances. Support and service review sessions have been on point, with executable recommendations. The analytics are pretty cryptic at times, so more support would be appreciated. Overall, Klaviyo truly delivers what is promised--excellent integration with Shopify, and metrics which demonstrate performance and opportunity.

We have been with TrustSpot since July 2016. Initially, we chose it because the platform was a US-based, affordable way to gather verified reviews for our growing business--and the team was supportive with on boarding. In the years since, Trustspot has grown more sophisticated in its collection of user generated content--and only a recent service review made us aware of how much more powerful this tool can be for our search ranking and social media strategy. Trustspot is a true repository for the priceless credibility that our loyal, deeply satisfied customers offer freely, generously and --thanks to Trustspot-- authentically and securely. We really appreciate the tightly integrated, responsive team at Trustspot. We recommend them as true partners in growing our e-commerce business.

We needed a way to send wholesale customers a commercial invoice to be paid through Shopify. This accomplished the task—with very responsive support. Satisfied with their responsiveness even eight months into using the app.

We are finding Richpanel has brought structure and sanity to our rapidly growing support team. We've been able to quickly graduate from canned responses and an anaemic Help Center to a truly robust means of supporting customers without losing our minds in the meantime.