Popsy Clothing

We really wanted this app to work for us, but it’s been a frustrating experience from the start. Basic functionality is unreliable — WhatsApp messages either don’t send, go to only a small percentage of our subscribers, or take over an hour for the included link to redirect users to our landing page. At one point, their own landing page domain expired, so our customers were sent to a broken link instead of our content. Alongside the sending issues, the campaigns are also not tracking any sales. The pricing was also unclear. We assumed we had enough credits, but ran out mid-campaign with no warning (there also doesn't appear to be anywhere to check how many credits you currently have). Customer support has been the biggest let-down. Our last few support tickets took 4-5 days for replies, and often just to tell us that it's been pushed further up to technical support. We chose this app because of the great reviews, but we haven’t had a single one of our 7 WhatsApp campaign go out correctly. I’d strongly recommend others look elsewhere before committing.

The app does exactly what it says and is easy to use. The support is also really good - I had an additional feature that I needed the app todo and the support team had it sorted for me within minutes. Definitely recommended.

Installed the app to enable customers to filter by size. Easy to install and configure. Needed a couple of custom amendments - Contacted customer support and the amendments were done within the hour. Great service! Popsyclothing.com