Hextom: WhatsApp, SMS & Push
by Hextom · launched
View in Shopify App Store ↗Reviews (283)
Great App with fantastic features. All marketing solutions in one place.
DO NOT INSTALL IF YOU NEED SMS for USA. They require you to own your own US SIM card to send SMS. ---> A2P 10DLC (Application-to-Person 10-Digit Long Code) is mandatory for any business texting US numbers from a 10-digit US number. Registration requires: Business name and EIN (US or foreign). Campaign description (use case). Message samples and opt-in/opt-out policy. Without it, all outbound SMS to US customers risk being blocked or fined.
We've been using the Hextom app for a few months now on our Shopify store, and it's become an absolute must-have. It's incredibly user-friendly, and the time it saves is unbelievable. Whether you're bulk editing products, scheduling updates, or automating simple tasks that would otherwise take hours, Hextom gets the job done smoothly and reliably. What really stands out is the flexibility and control—you can test changes before applying them, and the filters are smart enough to pinpoint exactly the items you want to update. The interface is clean, intuitive, and powerful, even for those who aren't super tech-savvy. Customer support is quick and helpful too. Any time we had a question, their team responded with clear guidance and solutions. If you're managing a product-heavy Shopify store, Hextom is a lifesaver. Highly recommend!
We really wanted this app to work for us, but it’s been a frustrating experience from the start. Basic functionality is unreliable — WhatsApp messages either don’t send, go to only a small percentage of our subscribers, or take over an hour for the included link to redirect users to our landing page. At one point, their own landing page domain expired, so our customers were sent to a broken link instead of our content. Alongside the sending issues, the campaigns are also not tracking any sales. The pricing was also unclear. We assumed we had enough credits, but ran out mid-campaign with no warning (there also doesn't appear to be anywhere to check how many credits you currently have). Customer support has been the biggest let-down. Our last few support tickets took 4-5 days for replies, and often just to tell us that it's been pushed further up to technical support. We chose this app because of the great reviews, but we haven’t had a single one of our 7 WhatsApp campaign go out correctly. I’d strongly recommend others look elsewhere before committing.
Es una plataforma muy interesante con muchas opciones, creo que bastante segura y perfecta para hacer crecer tu negocio. BAstante amigable, y con opciones que otras no tienen como web push y sms
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Developer reply ·
Thank you for taking the time to leave feedback. We’re truly sorry to hear that your experience with our app wasn’t what you expected. We’d love to understand what went wrong and how we can improve. Could you please reach out to us at help@hextom.com? Your insights are invaluable, and we want to do everything we can to make things right for you. Thank you, and we hope to hear from you soon!
