ShelHealth
United States
Reviews (4)
Scammers. For one, they allow to bulk request reviews from the customers. Don't mention no limit of anything but when I uploaded the list, they only send out 50 reviews. For two, they supposedly "offer" a free trial but you won't be able to get a free trial until you schedule a call with them. They want to get you to commit to their services, so the trial is not really free. Their business is predatory, preying on the fact that 99% of the time only dissatisfied customers leave reviews, and they want you to pay to get reviews from satisfied customers. Scammers. Frankly, should be removed from the app store.
Developer reply ·
Thanks for reaching out, we appreciate the opportunity to clarify some things. We find the most successful trials are those where we speak to organizations first to discuss goals and highlight which features would be the most beneficial. There’s no commitment necessary and you can still continue to take full advantage of the features included in our free plan. Businesses get both positive and negative reviews so, whether you have a free or paid plan - what kind of reviews are given are of-course completely up to the business's customers. Businesses do find a lot of utility with our platform in the collection, monitoring, and distribution of reviews from their customers. If you have any further questions or concerns, please feel free to contact us at sayhello@sitejabber.com.
I had a rocky start with the app importing reviews from the csv files. The support was not helpful at all. Once I figured out how to do it, without the help of their support, the support was helpful with the installation of the widgets and answering general questions about the app functionality. If they had helped me with the import, I'd give them 5 stars, as the app itself is fine.
Developer reply ·
Thanks for your valuable feedback. I am sorry to hear that you didn't find the support helpful. We are glad to know that you liked our App. We are open to suggestions. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at support+reviews@automizely.com We will do our best to make sure your experience with us is worth a 5-star rating Regards, Team Automizely
Avado support is very helpful. Contacted them multiple times in the past few days an always got my questions answered and issues resolved
The countdown app has more functions that I thought it did and the staff was helpful. Highly recommend
