Bootleg Bourbon Balls
United States
Reviews (4)
Whenever I have had an issue/question, the response time for Giftship App team has been great with complete resolution of my problem during the same encounter. Recently, I communicated with Jayson, who was prompt, precise in dealing with the questions at hand and also provided a screenshot of what steps I needed to take to update my GiftShip app. Thanks so much, Jayson, Lisa
Love this app, highly recommend Gift Card Pro and know it will be well received by our customers. Tim was great to share the tutorial video, then showed me all the customization elements, setting them up to my preferences prior to making the app live. Thrilled to have the option for customers to add a personalized message video and choose the date and time they want it sent directly to their gift recipient - What fun! I use other apps developed by Tim and Zac and they deliver great customer service. They always respond promptly to questions, ready to troubleshoot if issues arise, to ensure the apps are working well. You can tell they have given much thought to details, understand what customers and their clients want. Both are awesome to work with - Our success is theirs!
Developer reply ·
Thanks so much Lisa! Looking forward to your customers using Gift Card Pro, and to many more years working together!
I am used to using Constant Contact where there is a lot more features for creating customized. However, I like having everything linked in one place to my store.
Developer reply ·
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. Our team is consistently working to improve the app and add functionality to suit our merchants needs. I'm going to follow up with you with an email, to open up the lines of communication here, so I can provide your feedback to my team. Best, Charlotte | Shopify Support
I have been using Multiship by Pix app with my Shopify store for awhile now and I have not been disappointed. I am a very small business, and the staff have always been considerate of my questions/concerns. The customer service is great and the response time terrific, which is very important when your business is online, and you need a quick follow up. Recently, I communicated via email, with Kevin, and he promptly identified and addressed the issue, while explaining what was causing the problem. He added a snippet of code to my website, so when customers wish to use multiship addresses, the process is streamlined and customer friendly, and it separates the orders properly, so I can print the shipping labels for each different address. He even followed up to make sure everything was working properly, before closing the books on another satisfied customer! My customers, report this is a easy feature to use when placing their orders and have overall been pleased with the experience. Thanks so much Kevin and MultiShip Team - You are appreciated, Lisa