Delumani
Germany
Reviews (7)
Very good !
Developer reply ·
Hi Delumani 🙂 Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
There are coders, there are good coders and then there are super coders ! This people are SUPER CODERS ! Absolutelly amazing ! In 5 years of coming accross with various app developers I think nobody was as good and as prompt as Order Printer Pro. If you are looking for a solution to profesionally print your orders, this are the best people ! Fantastic ! One million stars from me !
Developer reply ·
Wow, blown away by your positive words, and really appreciate the time you took to write such a kind review! THANK YOU ⭐️ Kind Regards, Sarah / FORSBERG+two
I am new to this app, but the support is just fantastic. I hope I will get more reviews with this app than I got with the old one.
A very good app and a fantastic support ! I recommend it ! You will not be disappointed ! Use it with fun !
Installed the program about 4 months ago, but the feedback from clients is very poor. Contacted the sales rep who sold it to me and asked 2 questions: 1. If we can analyse the bad performance together, but very disappointing I was being told LoyaltyLion doesn't do "performance" calls. This was the same person I spoke to about 40 times before signing up for one year. 2. Asked him how can I cancel my subscription (don't want any unexpected auto-renewals) and again very disappointing I was told I need to contact support. Contacted support few days ago but until now no answer. Find it kind of strange all this companies where you can not actually cancel what you signed for with a click of a button. 3. The widget button covers the call to action on my cart drawer, asked them how can I move the widget up and I was told at the moemnt this is not possible. To sumarize: cancelation policy not very clear, program doesn't perform well and the widget button covers the Checkout button ! Very, very disapointed ! Don't recommend this app !
Developer reply ·
Thank you for sharing this honest feedback. We apologize as this is not the experience we'd like anyone to have.. Please know that our team is working to better this. Please be on the lookout for an email from our team so we can work to find the best resolution for you!
I wrote to them about how can I downgrade/change my subscription and instead of being contacted about it, they just booked the full amount, I contacted someone on the chat again and I was being told the billing team will look into it. Sorry but this is not the way you treat somebody who is paying you yearly for the last 4 years your most expensive subscription plan ! Stop lying please ! You have not sent me any email ! And now instead of contacting me and resolving this, you SUSPENDED my optinmonster account. I want acces to my account in order to export my email lists I payed for ! So instead of lying here you better contact me and solve this ! And also have a look into my billing, last year (my 3rd with you on the growth plan) I payed the discounted amount of 588 $, so "discounts are only applicable to your first term of a subscription" is also a lie.
Developer reply ·
Hi Delia, I'm Danielle, Accounts and Billing Manager here at OptinMonster. I think there has been a misunderstanding here, so I've just reached out to you in regards to the most recent ticket you submitted to our support team this morning so that we can get things straightened out for you. Please ensure support@optinmonster.com is added to the allow-list in your email provider's settings, so that you can ensure you receive my reply there. Talk soon, Danielle Accounts and Billing Manager, OptinMonster
Hi there, I am getting charged since March for 6 non existent Shops. I sent few email about cancelation and about getting my money back (20.7 x 6 March, 20.7 x 6 April, 20.7 x 6 May = 372,7 $ in total) but no answer so far.
Developer reply ·
Hi there Delumani team, It looks like both Marcel and Salem have ticket with you regarding this and we have already escalated your concerns directly to our billing team! You should be hearing back from us soon and I apologize if you have been unable to see our responses? Please check your spam/social inboxes to make sure they haven't been missed. I've gone ahead and created a separate ticket with you to make sure you have everything you need here :)