Mihodo
United States
Reviews (7)
Globo's support is fast to respond and very clear and concise. Anne and Clara have both been very helpful during out rollout. After I rolled out the app, I had an issue with theme compatibility that didn't show up in my testing. Rosie was super helpful and was able to find a setting that got around my theme's drawer issue. I can't stress how great Globo's support is!
Great support! Very fast response and Felix helped sort out all the issues in a timely manner.
I'd give this 0 stars if I could. I tested this in a sandbox prior to publishing to the live theme and it functioned correctly in the lab. When published to the live site, at first it looked great, then within minutes it stopped showing on product pages. After that, it created three boxes with shipping to Afghanistan. I attempted to shut it off in the theme, but it still displayed. My only remaining option was to uninstall. To be clear - there was no time for support. My live site had three boxes on every product page showing shipping to Afghanistan in a non-default color for the app. Shutting the app off in the theme did not remove it from the product pages and the only option was to uninstall. After the review posted, developer offered free access to any pricing plan until the issue is fully resolved. Here is the problem with that - I have multiple Google Ads campaigns running across the country. Am I supposed to just pause all my ads or close my store while they work this out? Are they going to compensate me for revenue? This wasn't a small issue - EVERY product had three windows with "Shipping to Afghanistan" on them. This isn't some small bug - it is a major issue that needed immediate support - which based off their offer, is not something they plan to do.
Developer reply ·
Hi, We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been for you 😞. We genuinely care about every user’s experience with our app, and it’s disheartening to learn that it didn’t perform as expected on your live site after testing successfully in the sandbox. We're truly sorry we didn’t get the chance to support you before you decided to uninstall the app. If only we had received a support request earlier, our team would have absolutely stepped in right away to help troubleshoot the issue and make things right. This issue is resolvable with a few quick adjustments or updates. We completely understand your decision to uninstall, but we’d truly appreciate the opportunity to support you properly and make things right. If you’re open to it, please consider reinstalling the app and reaching out to us—either by emailing us directly at support@omegatheme.com or simply replying to the message our support agent has already sent you. We’ll prioritize your case and work closely with you to make sure everything runs smoothly. Your feedback means a lot to us, and it’s what helps us continue improving the app for everyone. Thank you for sharing your experience—even though it was a tough one—and again, we’re really sorry it turned out this way. We hope to make it right 💙. --------------- Update reply: Since you left the review, we’ve reached out multiple times, but we haven’t received a response from you yet. We genuinely care about your experience with our app, and we’re eager to work with you to resolve any issues you’ve encountered. Please let us have the chance to support you again. You can either reply to our previous emails or reach out to us directly at support@omegatheme.com. We are always there for you!
I had a problem with the backup section of the app and Corey from Out of the Sandbox got the issue addressed right away. That said, it has been the only time their support addressed something right away. I strongly suggest looking elsewhere.
Developer reply ·
Hi Mihodo team! We are so happy to hear that Theme Updater is part of your theme's update process, and that our support team at Out of the Sandbox was able to help out. Thank you for your wonderful review of the app and our support team! All the best, Out of the Sandbox
The app is very easy to use and the customer service is top notch. They are very pleasant and respond quickly to any issues that may arise! Chris answered all my questions regarding the theme extension and even provided details on what the app was seeing on my site. I highly recommend TinySEO!
Integration is simple and clean.
