oxolloxo
India
Reviews (6)
Great WhatsApp marketing app! It's easy to use, reliable, and has made it much simpler to manage and send campaigns efficiently. The features are useful and the overall experience has been smooth.
Stay away from this Search Bar. They can deactivate the search bar for 6 days without any notifications if there is a certain amount of searches exceeded. Mind you, if you have a big team, then your internal searches are counted and once you are over, they will deactivate the search. No real time customer service, too slow to respond. The only time they will respond the fastest is when you install the app for the first time, so that they can push you to upgrade to a paid plan and then when you cancel, they will email you immeditely asking you to upgrade to a higher plan and telling you that they don't have any fault. PAY one time for a search bar, who doesn't charge you or block you for search counts.
Developer reply ·
Thanks for your feedback! We are committed to transparency in how our policies operate, so we must respectfully clarify that several statements in this review are inaccurate. Our plans are based on sessions (not individual searches), and internal activity from logged-in Shopify admin accounts is not counted toward usage. Merchants receive automated email notifications at 90% and 100% of their session limit, along with visible in-app alerts, so there is advance notice before any limit is reached. If a plan’s session allowance is exceeded, the app temporarily pauses for the remainder of the billing cycle and automatically reactivates at the start of the next cycle, or immediately upon upgrading; it is never permanently disabled. We aim to provide timely, reliable support across time zones, and we’re happy to review usage together and help choose the right plan to ensure everything runs smoothly.
As a business if you are not honest with your clients, then you are doing more harm to yourself. You have mentioned that the app is free on shopify, but once you install it, you come to know that its not free at all and its a paid app. Just like others, mention about all the plans that you have in the app store. Waste of time!
Developer reply ·
We’re sorry for the confusion. We’ve tried to keep core features like the WhatsApp Chat Button and One Click WhatsApp Messages completely free. Recently, we introduced premium features for the WhatsApp Automation API. These features also involve charges from Meta, which is why they are paid. We sincerely apologize again for any misunderstanding.
Exceptional customer service
