CW: WhatsApp, SMS & AI Chatbot
by Shipway · launched
View in Shopify App Store ↗Reviews (239)
Working with Convertway has been a great experience. Mihir and the team were responsive and knowledgeable throughout. Since we started, we’ve seen a significant drop in RTOs, and our conversions have gone up as well. Highly recommended for any D2C brand.
I had a really good experience with Convertway. The overall process was smooth, professional, and well-managed. I would especially like to appreciate Preeti for her excellent support and coordination throughout the process. She was very helpful, responsive, and always ready to clarify any doubts and assist whenever required. Her communication and follow-up made the entire experience much easier and hassle-free. Thank you, Preeti, and the entire Convertway team for the great service. Highly recommended!
A special thanks to the ConvertWay support team and KAM for their excellent service. They are very supportive, responsive, and always available whenever we need assistance. Their quick response and guidance have made our overall experience even better. Overall, ConvertWay has been a reliable and effective platform for improving customer communication and engagement.
Our experience with ConvertWay has been really good so far. The platform is easy to understand, and the campaign and automation setup is simple to manage. The team is supportive, and our KAM is always helpful whenever we have questions or need assistance. It has made our WhatsApp and SMS communication more organized and efficient.
We’ve had a really good experience with ConvertWay. The onboarding process was smooth, and the platform is simple to understand and use. The team has been very supportive and quick to respond whenever we needed help. We’ve also seen improvements in customer engagement and abandoned cart recovery. Overall, it has been a valuable addition to our marketing efforts.
We’ve had a positive experience with ConvertWay. The onboarding was hassle-free, and understanding the platform didn’t take much time. The support team has been responsive, supportive, and easy to work with. Features like WhatsApp automation and abandoned cart recovery have helped us improve customer engagement and generate better conversions. Definitely a platform worth considering for growing brands.
We have had a great experience using ConvertWay for Emailer , WhatsApp and SMS for remarketing and promotional activities for our Business. The platform is easy to use, and setting up campaigns and automation flows is simple and efficient. It has helped us stay connected with customers and improve engagement significantly. The support team is also very responsive and helpful whenever assistance is needed. If you learn how to use this CRO you will get better connected with your customers .
Really good experience with the app. It’s easy to use, the interface is simple, and everything works smoothly. Overall, a convenient and useful application.
We've been using ConvertWay at MaxiBlink for COD confirmation and abandoned checkout recovery through their AI chatbot and AI telecaller, and it has delivered exactly what we were hoping for. Our COD orders are now verified automatically, and customers who leave at checkout get timely follow-ups without our team having to do it manually. The support team is excellent. They know the product well, understand what an e-commerce brand needs, and are always ready to help. We're very happy with ConvertWay and would recommend it to other D2C brands.
We have had a great experience using ConvertWay for WhatsApp and SMS customer communication. The platform is easy to use, and setting up campaigns and automation flows is simple and efficient. It has helped us stay connected with customers and improve engagement significantly. Overall, it's a reliable solution for customer communication and marketing automation. Highly recommended !
We’ve been using ConvertWay for AMBR, and the experience has been really smooth so far. The platform is easy to use, reliable, and has helped us streamline our conversion and marketing efforts. The setup process was straightforward, and the overall functionality is quite user-friendly. Their support team has also been responsive whenever we’ve needed assistance. Overall, a great tool for D2C brands looking to improve their conversion rate and make their website performance more effective. Highly recommended!
Have uninstalled the app. They create a credit line in your Whatsapp Business Account in your Meta Account and it would refuse to be removed and the support is next to pathetic. They literally want you to stick arounf them. Meta could even sometime srestrict yuor account. So better be careful.
this is the worst application. They never pay 200 usd and Customer service representatives did not answer me.
We have had a great experience using ConvertWay for WhatsApp and SMS customer communication. The platform is easy to use, and setting up campaigns and automation flows is simple and efficient. It has helped us stay connected with customers and improve engagement significantly. The support team / KAM is also very responsive and helpful whenever assistance is needed. Overall, it's a reliable solution for customer communication and marketing automation. Highly recommended !
We’ve had a great experience using Convertway. The onboarding was smooth and the platform is very easy to use. A big thank you to team for being supportive and available when needed. We saw improvements in conversions, abandoned cart recovery, which made a real impact on our revenue. Highly recommended for brands.
Excellent platform with smooth performance and easy integration. The automation features work really well and help improve customer engagement and conversions. The support team is responsive and helpful whenever assistance is needed. Special thanks to Jyoti for her continuous support and assistance throughout the process. Overall, a reliable app for marketing and order management.
Convertway has really improved our conversions, especially with abandoned cart recovery. The WhatsApp and SMS marketing works great, and Shopify integration is seamless. Easy to use, reliable delivery, and helpful support—overall a great tool for boosting sales.
Using ConvertWay for WhatsApp automation has been a great experience so far. The API is smooth, reliable, and easy to integrate. We’re running multiple flows (like abandoned cart and retargeting), and delivery has been consistent without issues. Special mention to Dhananjay — super helpful and responsive whenever we needed support. Overall, a solid platform if you’re serious about scaling WhatsApp marketing.
The platform is smooth, easy to use and has really helped us improve customer engagement and conversions for our Shopify store. The automation flows, WhatsApp marketing features, and support team are excellent. Setup was simple, performance is great. Highly recommended for any eCommerce business looking to scale customer communication and sales efficiently. Great work by the ConvertWay team
We’ve had a great experience using Convertway so far. The onboarding was smooth and the platform is very easy to set up and manage. A big shoutout to the team for being incredibly supportive and always available when needed. One of the standout results for us has been the improvement in conversions—we saw a noticeable uplift in abandoned cart recovery, which made a real impact on our revenue. Highly recommended for brands looking to scale efficiently.
I’ve had a positive experience using The ConvertWay for customer communication via WhatsApp and SMS over the past 1 years. Their campaigns and automation flows have helped me engage better with my customers. The KAM team has also been quite responsive and supportive whenever I’ve needed assistance
The team support was excellent, especially Dhananjay sir, who was very helpful and responsive.
The ConvertWay has been a useful tool for reaching customers through WhatsApp and SMS. Over the last two years, it has helped me improve customer engagement through its campaigns and automation features. The KAM team has been responsive and supportive throughout.
I’ve had a positive experience using The ConvertWay for customer communication via WhatsApp and SMS over the past two years. Their campaigns and automation flows have helped me engage better with my customers. The KAM team has also been quite responsive and supportive whenever I’ve needed assistance
TCW help us grow our brand, very helpful, good our brands.
The ConvertWay is an excellent application for communicating with your customers through Whatsapp & SMS. I have been using TCW since last 1 years and have been able to connect very well with my customers using their campaigns & automation flows. I am particularly impressed by the KAM team of The ConvertWay who are very responsive & supportive for all my queries.
Very easy to set up and use. We’ve seen solid improvements in conversions and repeat purchases through WhatsApp automation. What really stands out is the support team—they’re always available to help, no matter what. We say this after trying out other tools available in the market! Easily one of the better tools out there for retention and engagement.
Easy to use and requires minimal effort, We have seen repeat purchases increase by around 15% which is exactly what we were aiming for. Highly recommended for other brands, The team has been seamless, responsive , and quick to assist.
We’ve had a great experience with the WhatsApp integration service. The setup was smooth, and the platform works efficiently for our business needs. A special thanks to Preeti ji and her team for their constant support and prompt assistance throughout the process. They were professional, responsive, and ensured everything was handled seamlessly. Highly satisfied with the overall service and would definitely recommend it to others.
Great product with exceptional customer support—far better than any other retention tool we’ve used. We’ve tried multiple tools in the past, but none matched the level of support provided here. A special mention to Preeti Mahajan, who was our point of contact throughout the entire onboarding journey. She was very supportive, responsive, and made the whole process smooth and hassle-free.
Our experience with ConvertWay has been very positive. The setup was quick and seamless, and the platform is simple to use. What stood out most was the team as they’re proactive, helpful, and always ready to assist. A special mention to Preeti, who supported us throughout the onboarding process and made the entire experience incredibly smooth. We’d highly recommend ConvertWay to other brands.
We’ve had a great experience with ConvertWay - the platform is easy to use and seamless to set up. The team is super supportive and always available, and we’ve seen a noticeable boost in conversions. Highly recommended to other brands!
i have been using this tool for last 7 months and my experience is good and the support team is very nice .most important thing arindambhai is a nice man always stand for help. its great tool for retention marketing.
BE AWARE: I would not recommend this app. I suggest using Klaviyo SMS instead for more reliable performance. It worked well at first, and SMS delivery was fine. Because of that, I decided to make a large top-up to my balance. After the top-up, my funds appeared to be stuck and messages were no longer sending. I contacted support, and only after reaching out did the SMS start going out but most of them failed.
Pathetic customer service. The only work they do is extort money, and they have devised means and ways for extortion. you have to pay them even if you don't use their services. Frauds
★☆☆☆☆ Used to be great, now it's just costing me money. I used Convert Way for 1.5 years and honestly loved it. Everything just worked, and the support was good. But for the last two months, it's been awful. The app is full of bugs, and it's costing my business a lot of money. The worst part? A bug secretly switched my approved "Utility" COD confirmation flow to some random "Marketing" template. I've been overcharged on who-knows-how-many messages, and I only found out by accident. I told support about this critical issue a MONTH ago. Their final answer? "We can only see 3 months of data." That's no help at all and fixes nothing. I've completely lost trust in them. I can't use a tool that randomly costs me money and has a support team that won't take responsibility. PROVIDE REFUND otherwise I will look for a new provider as my yearly plan is near to expiry.
App Installed since 5 years. In October begiining, mr Akash from Unicommerce was doing some setting on Shipway from his end and then in the October billing, first time we were charged something. We request you to please refund the entire amount (₹3,189.78) charged.
Don't sign up. SCAM. No option to cancel your trial in platform. Emailed support, who made me email a second email address - and then they never responded. Did all this 6 days before my trial ended, and they STILL haven't cancelled my subscription and have charged me the full amount. Expecting a refund
poor experience using the app, and poor customer support. expensive plans and greedy company. Most positive ratings are fake. Never got to use SMS functions nor got to use the Green Tick. Fraud company Fraud person Sunil Sethi.
One of the worst support team . Till the time you board on their platform , all help is there for asking . Thereafter no one bothers to solve your issues . Avoid
The Convertway is the ultimate SMS and WhatsApp marketing app for Shopify, seamlessly integrating both channels. Its intuitive interface, robust automation, and real-time analytics make it a game-changer. With top-notch customer support and security, it's my go-to for boosting conversions. The app excels in retentions and automations, ensuring the highest ROI on campaigns. A must-have for any Ecommerce brand looking to elevate their marketing strategy!
I had cancelled this App a month ago, and the owner still charged me 36 dollars. This is illegal! You do refund me this month that I sent you via e-mail immediately! WHY ARE YOU NOT REFUNDING MY CANCELLED ABO. THIS IS A SCAM from you! I want my money back for a service i do not use! I cant recomend your service to anyone!
Absolutely love using the ConvertWay app on Shopify! It's super handy for Handling Customer's queries, running WhatsApp campaigns—clean interface, smooth integration, and makes customer engagement feel effortless. A special shoutout to Sakshi Tondon from the support team—she’s always prompt, patient, and incredibly helpful whenever we hit a snag. Great tool, even better support!
This app is full of bugs — feels like there are 100 of them. I couldn’t complete a single action without running into errors at every step. It’s simply unusable. Customer support? Totally ineffective. It showed as “online” but no one ever responded to my messages. Very frustrating. Also, you can’t do anything meaningful without the Growth plan. I got it just to try the app properly and... guess what? Even with the paid plan, the app kept throwing errors non-stop. I asked for a refund — surprise, surprise: they don’t offer refunds at all. So not only do you not get a free trial, but you also lose your money on an app that literally doesn’t work. My honest recommendation: don’t waste your time or money on this app. It’s just not worth it.
I have been using this app for sometime and it works wonders.
Our experience with TCW has been great and very customer-friendly. A big thanks to Irfan from their team for helping us from the start. He gave us a plan that fit our needs and provided multiple demos to explain every feature, both before and after purchase. The plan is affordable and worth the money, and having RCS and SMS in the same plan is a great bonus. Setting up flows is super easy and doesn’t need any coding knowledge. Our account manager is always available for support. They keep improving their platform and are open to feedback, which we really like!
SMS stopped working and I have been waiting for a refund for about a month now, and yet they have not refunded me. I have always had issues with this app.
This app has made managing my Chikankari clothing website so much easier. Smooth interface, excellent supporting staff, great features, and excellent performance. A must-have for online store owners.
Easy to use dashboard with all the necessary functionalities. Also, the support team is very responsive. Recommended for all the businesses.
Partnering with Convertway has been a fantastic experience for our WhatsApp marketing needs. Their platform has truly transformed how we engage with customers, offering powerful tools like automated campaigns, chatbots, and website pop-ups. The seamless integration and excellent customer support have made our marketing efforts more efficient and impactful. We highly recommend Convertway to anyone looking to elevate their WhatsApp marketing game!
Not help and support, sms not getting delivered form last 3 month and charges are deducted from ac, first they told that issue from BSNL DLT than we have changed changed to the JIO DLT and taken new header, templets approvals, No help , i am the customer since 5 years, they only focus on plan and recharges but not solution.
I am truly happy and satisfied with the service provided by ConvertWay and their team, especially Shubhangiji. On day 1 after onboarding, our chatbot was live within 3 hours..super fast service and they don't give fake expectations, they communicate clearly which has uplifted the trust. Using this bot we got phenomenal results with Abandoned Carts Recovery and Campaign runs, bot works perfectly fine, you can export all type of data, faced 0 technical issues. I will recommend this to anyone who runs a ecom business and wants to gain their customer's trust and lifetime value..
Convertway is a great platform for Whatsapp SMS and marketing! We use it for COD confirmation, updating our customers about their order status and Whatsapp marketing. It really helped us scale our business and communicate with the customer in the most accessible way! Also shoutout to the team for always helping us out and being super supportive!
As a small business owner, I'm always looking for efficient, effective tools to help me connect with my customers and boost sales. "The Convert Way" for WhatsApp has truly been a authentic tool in the way I approach marketing campaigns. Here's why: 1. Ease of Use: One of the standout features of The Convert Way is its user-friendly interface. Even if you're not a tech expert, you can easily set up campaigns and start using it right away. The platform offers intuitive step-by-step guidance, making it simple to integrate with WhatsApp and start building lists, automating messages, and tracking results. 2. Powerful Automation: What I love most is the ability to automate WhatsApp campaigns. The Convert Way allows me to set up triggered messages based on user behavior or predefined schedules. Whether it’s sending a welcome message to new subscribers or reminding customers about abandoned carts, the automation has saved me so much time. 3. Personalized Messaging: Personalization is key in building strong customer relationships, and The Convert Way takes this seriously. The tool allows for highly personalized messages, using customer names, preferences, and past interactions. This level of customization helps me create more engaging and relevant content for my audience, which ultimately leads to higher conversion rates. 4. Lead Generation & CRM Integration: The tool integrates seamlessly with CRM systems, making it easy to import and export contacts. I can segment my audience into specific groups, target them with personalized campaigns, and track the performance of each campaign. This has significantly improved my lead generation efforts and conversion tracking. 5. Performance Analytics: The Convert Way provides detailed insights into campaign performance. I can monitor open rates, click-through rates, and other essential metrics to gauge the success of my campaigns. This data-driven approach helps me tweak my strategies to maximize engagement and ROI. 6. Excellent Customer Support: Whenever I've had questions or needed assistance, the support team has been incredibly responsive. They offer quick troubleshooting and even provide resources like tutorials and guides, ensuring you get the most out of the tool. Conclusion: If you're looking to take your WhatsApp marketing to the next level, I highly recommend "The Convert Way." It's an intuitive, powerful tool that automates much of the process while allowing for deep personalization and performance tracking. Whether you're a small business or a larger company, it can help streamline your marketing efforts and improve conversions.
We’ve been using the Convert Way app for a while, and I’m genuinely impressed! It’s incredibly user-friendly and delivers quick, efficient results. What stands out the most, though, is the exceptional customer service. The team is always responsive, helpful, and genuinely friendly whenever I have a question or need assistance. It’s refreshing to interact with a company that truly values its users. I highly recommend giving this app a try!
Highly recommended! I had the best experience with their support team. Highly recommended! Give this WhatsApp API a try.
For e-commerce businesses looking to scale, automation is key—especially for managing order alerts and running cost-effective marketing campaigns. Convertway is the perfect tool for the job! As users for just a month, we’re already impressed and highly satisfied. Kudos to the TCW team!
As a small business owner, taking my business to the next level has been a mix of excitement and uncertainty. Managing everything alone often felt overwhelming, and I constantly wondered whether I could automate WhatsApp. That’s when I got to know about Convertway. And, they have made my task easier and made the automation happen. Their support, guidance, and expertise have made a world of difference, transforming what once felt daunting into a journey filled with confidence and growth. I couldn’t be more grateful to have found such an incredible platform that genuinely cares about helping businesses like mine thrive
The Convert Way app has been a breeze to set up, thanks to the exceptional support from their team, especially Shivani. She guided me through the installation process and helped configure everything seamlessly, making the initial setup stress-free. Although I haven’t had the chance to fully explore the app’s impact on sales yet, their customer support has already left a positive impression. Highly recommend their team for their prompt and friendly assistance!
Best Service and the representative shivani ma'am doing the best job. One of the greatest whatsapp marketing tools ever.
We’ve been using TCW for our SMS Marketing & WhatsApp campaigns, and the results have been fantastic! The platform is user-friendly, allowing us to connect with our customers quickly and effectively. The engagement rates have exceeded expectations, and the customer support team is always available to help. Highly recommend TCW for businesses looking to enhance their communication strategies.
I am small business owner and taking business to next level is exciting and scary when you are handling everything alone but TCW team has been more than a blessing to my business. It feels like finding someone who is as excited to work for your dream business as you are. I am so glad to find the platform.
We have had an amazing experience working with The Convert Way. Their services are top-notch, delivering exceptional results every time. They understand our needs perfectly and provide tailored solutions that exceed expectations. The support team deserves a special mention – always responsive, professional, and ready to assist at any time. It’s rare to find a company that combines quality services with outstanding customer care. Highly recommended for anyone looking to elevate their marketing efforts!
I recently started using Covertway for my Shopify store, and it has exceeded my expectations in every way. The app offers an incredibly smooth and intuitive user experience. From seamless integration with my store to boosting conversions, Covertway has truly enhanced the way I run my business.
We at Oil Chemist have been using the Convertway app for several months, and it has become an invaluable tool in our marketing strategy. The platform is user-friendly, and its powerful features have allowed us to streamline our marketing campaigns effortlessly. The ability to segment our audience and tailor our messages has significantly improved our engagement rates. The analytics provided by Convertway offer deep insights, enabling us to make data-driven decisions that positively impact our ROI. The app’s customer support is exceptional, always prompt and helpful whenever we've needed assistance. Overall, Convertway has proven to be a game-changer for us, and we highly recommend it to any brand looking to enhance its marketing efforts.
We recently integrated the TCW WhatsApp Marketing app into our Shopify store, and I couldn’t be more impressed with both the app's functionality and the support provided by their team. The app is user-friendly, packed with features, and has proven to be a valuable addition to our marketing strategy. A special mention goes to Shivani, our relationship manager, who has been exceptional throughout the entire process. From addressing our queries with patience to mitigating concerns effectively, Shivani went above and beyond to ensure we had a seamless onboarding experience. Her demos and walkthroughs were not only insightful but also tailored to our business needs, making the implementation smooth and efficient. If you’re considering a WhatsApp marketing solution for your Shopify store, I highly recommend TCW—not just for its robust features but also for the incredible support team that stands behind it.
best support team, good features in the app very easy to use. Thank to Mr. Ansh!!!
I've had a great experience using TCW Convert Way for our WhatsApp campaigns, order confirmation messages, and follow-ups. The app is user-friendly and highly efficient in managing customer communication. A special mention to Mr. Ansh, who has been incredibly helpful and coordinated with us throughout the process. Highly recommend this app for seamless customer engagement!
This is one of the best WhatsApp marketing tools available for the Shopify platform. The app is user-friendly and highly recommended for businesses of any size. The onboarding experience with TCW was exceptional from start to finish. They provided thorough support and ensured top-notch customer service even after the onboarding process. We were assigned a dedicated manager who has been incredibly helpful in addressing any issues that arose. Overall, their service is extremely well-organized and professional.
I’ve been using this WhatsApp marketing app for my Shopify store, and it’s been a game-changer. Highly recommend it for anyone looking to improve their marketing strategy!
We have integrated The Convert Way app to our Shopify store and the results are amazing. In the span of a month we got 300+ new customers and we are able to retrieve 10 customers from the abandonment cart in just 2-3 weeks. Their flows and campaigns are very effective and easy to understand and implement. It's very useful and totally worth it!
I am highly impressed with the service provided by convert way their team is so helpful in making everything possible , thanks!
Does what it says. Team is there to support you will all your queries.
Very good service, help minded team especially Pranjal singh, Thushar and Akshima
This is a nice app made our work a whole lot easier and saved out time so much , abandoned cart is good as well as live chat feature. I'd definitely recommend this app to others!
The service has been fantastic! We've significantly increased our overall website conversion rates by utilizing multiple flows provided by Convert Way. I've been using it for my business for the past 3-4 months, and the results have been impressive. Additionally, Tushar from the Convert Way team has been incredibly supportive whenever I've faced any issues, ensuring a smooth experience. We recently upgraded to the Growth plan, which has added even more value to our business.
Such an amazing Tool with awesome Client support Team... go ahead, their services will surprise you
We’ve been using Shipway’s app and are impressed with its seamless integration. It’s an excellent tool for WhatsApp marketing, providing efficient and effective communication with our customers. The platform’s ease of use and powerful features have significantly enhanced our marketing efforts. Highly recommend it for anyone looking to streamline their WhatsApp interactions
We have integrated The Convert Way app to our Shopify store and the results are amazing. In the span of a month we got 300+ new customers and we are able to retrieve 10 customers from the abandonment cart in just 2-3 weeks. Their flows and campaigns are very effective and easy to understand and implement. It's very useful and totally worth it!
We've been using TCW for our marketing needs on Shopify and are pleased with the results. Their team is professional and attentive, ensuring our campaigns are consistently aligned with our brand. Highly recommend their services for anyone looking for steady and reliable marketing support.
Great app if you are looking for whatsapp marketing. This helps in generating leads swiftly and instant sharing of campaigns as per your need. Also a great tool for abandoned cart recovery and COD order verification.
It is a great app for converting and keeping in touch with your customers. Complex but easy to use also.
The app is efficiently sending all the impotant notiications to my customers regarding their orders and has also helped me to recover some abandoned carts.
