Excellent Stores
Trinidad & Tobago
Reviews (4)
Really horrible in term of reporting and session management. They keep removing features. From the REST API, we could have gotten the Device ID information for POS order but they have since removed it from the GraphQL API. Then we had access to the session data in the shopify admin and yet again, this feature was removed. We basically have little help in tracking orders at the POS. Shopify has done little to nothing to support its customers in this regards and frankly seems to be pushing them away to use third party apps.
Developer reply ·
Hi there, thanks for sharing your feedback with us. I can see how you relied on those reporting and session details to track POS orders, and I understand why this feels like Shopify is taking tools away. We’d certainly like to review what you’re trying to track and help you find the best way to do it with what’s available today. Please start a live chat with our team at help.shopify.com, or call us through the POS app by going to … > Support > Contact support and call the number you see there - we’ll find solutions to support you with this! Rick, Shopify Support
Pretty solid so far. Does what it says it would. Little room for customizations however.
Solid Support and Functionality. The AI assistant is enough for most cases and support is always ready to help. The only limitation is on Shopify's end with regards to certain information.
Developer reply ·
Thank you for your feedback! We're glad the AI assistant and overall functionality are serving you well, and that our support team is always ready to assist.
Sophie was excellent in providing support and helping me flesh out the requirements for this app!
Developer reply ·
Hello Excellent Stores, Thank you so much for taking the time to leave us such a wonderful 5-star review! If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!
