Sky Sins
India
Reviews (7)
They offer 24/7 support but the chat support is the worst. You have to keep repeating things, they don't pay attention to what you're actually saying and they keep switching agents within the same conversation so none of them know what's going on. You have to constantly update them on the previous conversation. Most of your emails will go to spam if you use this company. Really not good.
Developer reply ·
Hello, Thank you for sharing your concerns with us. We're sorry for any frustration you've had with our customer support. Your feedback is incredibly important as we strive to improve our service. We understand the importance of smooth communication and recognize that switching between agents can disrupt it. We're open to any suggestions to refine our shift-based model for better transitions while keeping the conversation context intact. We apologize for any inconvenience caused by having to repeat information. We're committed to improving our internal processes to ensure agents are fully briefed on your history before chatting with you. Regarding email deliverability, we've addressed the SPF issue and disabled the warm-up option to enhance it further. While we anticipate improvements, we appreciate your patience in monitoring your email system. We're here to help if needed. Furthermore, our senior support representative has reached out to you with additional information on the open rate. Please respond to them in the chat for further assistance. Your satisfaction is our priority. Please share any specific issues so we can investigate and resolve them promptly. Feel free to reach out to our support team directly. Thank you for your patience and understanding as we strive to enhance our support services.
I needed an app to create combo products as a separate product page and this app helped me achieve that. The best part is their super fast and effective support! Highly recommend it.
This app really helps increasing conversions and provides valuable insights on website visitors and potential shoppers. The best part is their excellent support. I highly recommend this app.
The app is not working properly, support has not fixed it. Cannot access my product page to edit it. There is some technical error. Gone back and forth with their team and they have finally decided to acknowledge that I have a problem. Waiting for their technical staff to respond but this is a huge disadvantage on a LIVE product page that I cannot even access because of this app.
WOST COMPANY EVER if you do e-commerce! There is zero communication between Vamaship and it's courier partners. We've lost a lot of sales and customers because of this company. Tons of orders were shipped and NEVER attempted. Customers wait for the entire transit journey only and the order is returned with no attempts. They simply just initiate Returns and charge you for them. They also let you ship COD orders to pincodes and then suddenly at time of delivery (After 10 days) the pincode becomes unserviceable and the order is returned. The request to re-attempt the deliveries are NOT communicated to the courier partners so a lot of orders are returned. They change the weight of orders after they are shipped and charge you immediately without even letting you appeal the weight charges. Please stay away from this company.
I used this app to create bundles on my store but it's full of bugs. Had too many issues and the support helps - although it's a very slow process. Hopefully, they will fix all the bugs.
Developer reply ·
Hi there, I'm sorry to hear about the issues that you were seeing inside the Bundles app. One of our support specialists has reached out to see if there's any way that we can resolve these issues for you, so if possible please let us know. We'd love to get in touch over the phone.
The support on from this app is great! Had customizations done within 24 hours and everything is working smoothly.
