Backcountry Discovery Routes
United States
Reviews (4)
Juvy was very helpful!!
Like most Shopify Apps that do any heavy lifting, this app takes some setting up out of the box. But what earns the 5-stars is their support. After installing the OOS notifications easily and using them for months, we turned on the Pre-Sales feature and hit some snags getting it to function. Reaching out to Harry in their support dept had us up and running in 24hrs! You really can't ask for better than that. Once running, this app is virtually invisible, doing what its intended for, without you even knowing.
Been using Easy:Wholesale for over a year and they are rock solid. Initially they did some custom CSS to achieve a very specific feature we were looking for that was not 'out of the box'. A year later, we needed to change that, and Alyona was super helpful and friendly. Had the change within a day of making contact! The only negative I'd say is that I reached out twice via the support form within the app and got no response. Once I sent an email, Alyona was on it and got back to me very quickly!
Developer reply ·
Hi, Thank you so much for your great feedback and kind words! It was a pleasure to help with your requirements. Apologies for the issue with the form; we had some problems on our side that we have already fixed. Sorry for the inconvenience. Should you need additional help or have any questions, just contact our 24/7 support team. We are always nearby to help you as soon as possible. Best regards, Dmytro | NexusMedia Product team
After using it for a few months, App seems to work well. We were forced into the middle-tier pay plan since our orders went above a certain limit. Only 3-stars because after 2 emails and a voice mail over 10 days of trying to get support, I have yet to get an answer back. If you are reading your reviews, please respond to support emails! UPDATE: Looks like my email was going to spam, and they emailed me back immediately after seeing this review.
