Rustic Kitchen & Bath
United States
Reviews (6)
We spent a significant amount of time trying to get this app working properly with our Shopify store, GTM, GA4, and consent setup. We worked through script blocking, consent timing, custom pixels, network testing, and multiple troubleshooting steps to make sure tracking only fired after a user gave consent. After implementing Pandectes on our live theme, we saw a massive and completely abnormal spike in GA4 traffic. The traffic was overwhelmingly direct, came from highly suspicious automated-looking users, and did not match what Shopify was reporting. We eventually traced the issue back to behavior that only occurred while Pandectes was active. To confirm it, we disabled the app and watched GA4 in real time. The abnormal traffic nearly stopped immediately. When we reached out to Pandectes, they acknowledged that bot traffic can interact with the banner and pointed us to their bot-blocking feature. The problem is that this functionality is only available on their Enterprise plan. In other words, the app created or enabled a serious analytics issue for us, and the recommended solution was to upgrade to a much more expensive plan. At that point, we had already spent hours auditing scripts, testing consent states, troubleshooting GA4, and trying to make the setup work correctly. For us, this was not worth the risk or the amount of troubleshooting required. We ultimately decided to remove the app and move toward Shopify’s native consent tools with GTM instead. If accurate analytics and clean tracking are important to your business, I would be very cautious before installing this app. We wish we had built the consent setup ourselves from the beginning rather than spending this much time troubleshooting an issue we did not have before installing it.
Developer reply ·
Hi team at Rustic Kitchen and Bath, Thank you for taking the time to share your feedback. We fully understand how concerning sudden GA4 traffic anomalies can be, and we appreciate the opportunity to clarify how consent banners interact with automated traffic. First, to reassure merchants reading this: Pandectes does not generate, route, or trigger bot traffic to your site. When headless bots or automated crawlers (often using synthetic browser signatures like fixed screen resolutions or user agents) visit a site, they interact with the web page scripts, including analytics tags and consent banners. Depending on how your GA4 and GTM tags are configured to handle consent states, automated scripts interacting with a consent UI can inadvertently trigger GA4 pageview events before or upon consent interaction. Turning off a consent banner changes how GTM evaluates tag execution conditions, which alters how and when those bot interactions hit GA4, giving the appearance that the traffic source itself shifted, when in reality, tag firing behavior changed. Regarding our Bot Detection feature: our app’s core function is privacy compliance (managing consent banners and signal passing). Because specialized bot filtering requires dedicated infrastructure, it is included in our Enterprise tier for high-traffic stores. However, bot traffic itself is an external web phenomenon, and standard GA4 traffic filters or web application firewalls (WAF) can also be used independently to filter these hits. We regret that your support interaction felt transactional when discussing plan tiers, that is never our intention. We are continuously working to improve how our team guides merchants through complex tag setups. We wish you all the best with your store and your custom GTM setup, and our team remains available if you ever need technical assistance in the future. Pandectes Support Team
Jason and the Dropin Blog team helped us resolve some technical SEO issues that other apps had been causing with our blog. DropIn Blog is super useful for anyone looking to improve their SEO through blog posting and we use it across both of our sites. We recommend!
With any app, there come some bugs integrating into your unique theme. Jack has been a super helpful developer with Boost and the development of our site. He always responds within 24 hours with a solution and is super knowledgeable in theme coding. We'll continue to use this service as it's advanced our search and filter functions on our store.
Developer reply ·
Hi there, We are glad that you have recognized our app's values and thank you for choosing us. Our team always tries our best to ensure a satisfying experience for our dear customers and your kind words have greatly encouraged us to do better. We also agree that Jack is an awesome expert in our team and he would certainly feel happy to hear your review. Wish you all the best and hope we will bring more value to your growing business! Boost Team
I searched all over Shopify's app store for an app the can provide us with shoppable carousel images. This app so far does it the best, but still has some kinks and isn't too customizable. The widgets can also slow your page speed quite a bit, so be wary if your site is slow. The support, however, is super helpful, fast to respond, and savvy. If it wasn't for the support I'd probably look for another app, but my hopes are with their qualified team they'll develop the app even further
The support has been fantastic and the app provides us with easy-to-use capabilities like responding to reviews, and bulk uploading our reviews from our other sites. The biggest win from this app for us as a company is the timely instant chat support. Get things done quickly and efficiently.
This app really helped with our Display Advertising and Facebook Dynamic Retargeting. The representatives are super helpful and knowledgeable. Our rep Tracie has been a huge help to our success on the platform, and we're excited to see how Adroll develops!
