AdRoll Advertising Delisted
by AdRoll · launched · delisted from the App Store
View in Shopify App Store ↗Reviews (329)
AdRoll has been a useful addition to our Shopify marketing setup, especially for retargeting visitors who didn’t purchase on their first visit. The Shopify integration was straightforward, and I like being able to create audience segments and run dynamic product ads without managing everything manually.
AdRoll has been a really useful addition to our Shopify marketing stack, especially for retargeting visitors who don’t convert on their first visit. The Shopify integration makes setup straightforward, and I like that audiences based on product views, carts, and purchases are readily available for campaign targeting. The dynamic ads are also helpful for bringing shoppers back with products they’ve already shown interest in. The reporting dashboard gives us a clear view of ad performance and conversions, making it easier to optimize campaigns and understand where our budget is going. Overall, it’s a solid option for Shopify stores looking to strengthen their retargeting and improve their overall advertising performance.
Horrible, they ruin your website with all the pop-ups- the ruin the store do not use at all.
Developer reply ·
Hi there, I’m Rohini from the AdRoll Customer Support team. Firstly, I'd like to thank you for sharing your feedback. We’re genuinely sorry to hear about your experience, as causing disruption to a website is never our intention. I want to assure you that integrating our app does not automatically add pop-ups to a website. That said, we understand that something didn’t work as expected in your case, and we truly want to help resolve it. At the moment, we’re unsure which specific pop-up may have caused the issue, and identifying it would allow us to assist you more quickly or address any setup-related concerns. I’d love to follow up with you personally, so I’ve sent you an email. When you have a moment, please feel free to take a look. I’d really appreciate the chance to regain your trust and show you the level of service we strive to provide. Your satisfaction is our top priority, and we are committed to resolving any issues. Thanks, Rohini
AdRoll has completely transformed how we reach and convert our customers. The platform makes it incredibly easy to run brand awareness and retargeting campaigns across multiple channels, display, native, mobile, video, and even CTV all from one place. The reporting and analytics tools are top-notch too, they make it simple to track performance, measure ROAS, and understand cross-channel impact. It’s clear that AdRoll’s decade of data and programmatic expertise really pays off.
Easy-to-use, very effective setup of marketing-funnel stages and audience segmentation. Reporting is pretty decent. Integration with shopify is seamless. We found it was easy to create new creatives using their templates, especially for dynamic product ads. Much easier to manage out-of-the-box than google shopping ads, and it feels like you have more granular control here than other platforms that force you to use more AI-guided algorithms.
We are very pleased with the performance and results we’ve seen from AdRoll. Their platform has been instrumental in helping us reach new customers while re-engaging with existing ones. Since working with AdRoll, we’ve seen consistent improvements in both traffic and conversions, and their support team has always been responsive and helpful whenever we’ve had questions.
Still navigating the system so there are some things I’m still learning.
Our brand has been using AdRoll to help with customer retention and scale our remarketing efforts across web and social platforms and we like what we're seeing. The setup was straightforward, and the integration with Shopify makes syncing audiences and tracking performance quick and easy. The dashboard shows clear insights into campaign performance, ROAS, and customer journey metrics. Also, our team appreciates the ability to run both retargeting and prospecting campaigns from one platform. The support team at Adroll has also been quick and easy to connect with and helpful in optimizing our campaigns and providing best practices.
The role it plays in our marketing landscape from a display perspective is really beneficial. However, I have run into issues with scheduling and ads not being on/off when they should.
Makes running ads so much easier and profitable
Super easy to implement and add a new layer of retargeting outside of other channels. Love the support the team provides. Unlike Google Ad's support team, they actually give you solid advice on methods to improve your retargeting. Highly recommend this as a staple for any ecommerce site.
An excellent option for those who love analytics. It automatically collects and organizes key data, presenting it in an intuitive, easy-to-read dashboard. Insights are clear, actionable, and delivered without the usual complexity, making it perfect for both beginners and experienced marketers. Its automation saves hours of manual work and turns raw data into meaningful trends with just a glance.
Works well to run Meta ads. The campaign builder is pretty straight forward. Also, If you happen to also use Klaviyo, there's a connector that allows you to synch your Klaviyo audiences for easy custom targeting. Support works quick to resolve issues, too.
We've been using AdRoll to help drive customer retention and scale our remarketing efforts across web and social platforms. The setup was straightforward, and the integration with Shopify makes syncing audiences and tracking performance seamless. The dashboard provides clear insights into campaign performance, ROAS, and customer journey metrics. We've especially appreciated the ability to run both retargeting and prospecting campaigns from one platform. Their support team has also been responsive and helpful in optimizing our campaigns and providing best practices. If you're a growing eCommerce brand looking for an easy-to-use remarketing solution with solid customer support, AdRoll is definitely worth considering. Lawrence K
SCAM the app seems fine but as soon as you put payment method they charge without permission things that nothing fits with ad marketing like hotels etc.. I had to block my card, don't download! Reply to Rohini: I was well aware of the charge for the campaign and I created it voluntarily, in fact I immediately called my bank to inform them of the transparency of the operation and request the unblocking of the card. But they told me that in addition to that charge that I was aware of, there had been an attempt to pay for a hotel in Milan! The card had been cloned so I had to block it permanently and waste time to resolve the situation. I believe in your good faith but I believe there is a large flaw in your systems with which malicious people collect information on cards and payment systems, please commit to resolving it.
Developer reply ·
Hi there, I’m Rohini from the AdRoll Customer Support team. First and foremost, I want to express my gratitude for sharing your experience with us. I’m truly sorry to hear that it wasn’t a positive one, and I sincerely regret any inconvenience it may have caused you. I’ve taken a look at your account and can assure you that there have been no attempts made to collect any amount. I also noticed that there’s a campaign currently in draft status. When a campaign is launched, a "Temporary Hold" is placed to verify the payment method's validity as part of our standard approval process. Please note that this Temporary Hold is not an actual charge, and the amount is reversed immediately from our end. Additionally, this information is available in the Campaign Budget Settings, clarifying that it’s not a charge. We strive to maintain transparency regarding our platform. Also, I can confirm that there were no attempts for the temporary hold as well. You may refer to this help article for more details - https://help.adroll.com/hc/en-us/articles/360049332892-Temporary-Hold-in-AdRoll We set a high standard for ourselves, and I would love to follow up with you personally to address all your concerns and help you understand our platform better. I have sent you an email, so please feel free to reply at your convenience, and I will be happy to assist you further. I am eager to regain your trust and showcase the excellence of our service. Your satisfaction is our top priority, and we are committed to resolving any issues. Thanks, Rohini Updated Response: Hi there, I appreciate for taking the time and explaining the situation. Please be informed that our system is encrypted, SEC compliant, and doesn't store any credit card information. It uses a secure key, and all payment data is securely handled by our trusted payment gateways, which are reputable and fully compliant with industry security standards. So, there is virtually no possibility that a customer's credit card information could be compromised through the AdRoll dashboard. We believe it may be a coincidence that the credit card issue occurred around the same time as the use of AdRoll. Additionally, we’ve double-checked the account and found no signs of unusual or suspicious activity. It appears to be a misunderstanding, but I can confirm that there is no security concern from our end. Please be assured, protecting our customers’ data is our highest priority, and we remain committed to maintaining the highest security standards at all times. Your trust means a lot to us, and we’re happy to provide any additional information you may need. You can revert to the email that I have sent anytime. Thanks, Rohini
AdRoll has been a game-changer for our business! The platform makes retargeting effortless, helping us bring back lost customers and boost conversions like never before. Why We Love AdRoll: Seamless Multi-Channel Ads – Run retargeting campaigns across display ads, social media (Meta, TikTok, Pinterest), and email—all from one dashboard. Dynamic Product Ads – Automatically shows shoppers the exact products they viewed, increasing engagement and sales. Easy Setup & Automation – Pre-built campaigns and smart automations save us hours of manual work. Powerful Analytics – Clear, centralized reporting helps us track ROI and optimize performance. Great Support – Their team is responsive and helpful whenever we have questions. The Results? Since using AdRoll, we’ve seen a significant increase in repeat purchases and a higher return on ad spend (ROAS). The ability to retarget across multiple platforms ensures we stay top-of-mind with potential buyers. Final Verdict: If you’re serious about recovering lost sales and scaling your marketing, AdRoll is a must-try. The free install makes it easy to get started, and the results speak for themselves.
5 Great app. I’ve just started with AdRoll, all good so far, the best I’ve tried. Super customer service, Ewa S welcomed me into the AdRoll family and together we set up the systems in minutes.
DO NOT USE!!! UPDATE: they have confirmed the issue is present, their responsibility and they have overcharged by more than $4000, its been almost a week and they are still refusing to process the refund. Paypal has reached out to them with a refund request which they are ignoring. The excuse they're using is that they need to go through and investigate the cause. As if it's our companies responsibility to be out of pocket while they investigate their issue without processing the refund. I cannot stress this enough, DO NOT USE THIS BUSINESS!! We used AdRoll to gauge what type of traffic comes through. We opened a contextual ad campaign with a budget of $4.00 per day, over the course of two days. The AdRoll spent $4276.00 I reached out to the company to point out the error and they confirmed it was an issue. A few days later they still charged it. I reached out again and raised a dispute through Paypal business but they refuse to process the refund. Paypal have sent the refund request and they are using excuses like our engineers need to look into the issue etc. It seems they have done this before to others and will use any means necessary to scam you.
Developer reply ·
Hi Kaspar, thank you for sharing your feedback. I want to start by sincerely apologizing for the experience you’ve had. I’ve reviewed the latest status, and I can confirm that our Finance team processed refund on May 16th. If you haven't seen the funds yet, we recommend reaching out to your bank provider for more information on the transaction status. We understand that this situation has caused inconvenience, and we're fully committed to making it right. To help ensure smooth communication, I’ve also sent you an email directly. I’d be happy to hear from you and assist further whenever you're ready. Sincerely, Tatiana
My inbox is full of spam emails from adroll. I emailed support, uninstalled the app, and received 10 of the exact same confirmation emails in the last hour, and they're still coming. Not good at all.
Developer reply ·
Hi there, I am Rohini from the AdRoll Customer Support Team. Thank you for taking the time to share your experience with AdRoll. I truly empathize with the disappointment you felt. I completely understand that receiving multiple emails for the same context would be unsettling and I am here to clarify the situation. Please know that we do send an email confirming that the Shopify integration has been removed and the next steps after that would be to pause the campaigns and cancel if there are any subscription plans automatically. However, this email would be sent only once after the AdRoll app is deleted from the Shopify account. It looks like there was a temporary glitch due to which numerous emails were sent. I genuinely regret the inconvenience caused and we are committed to addressing it. Our goal is to ensure your satisfaction throughout the entire process. I'd love to follow up personally with you so I have sent an email. Please take a moment to check your inbox whenever you have time. I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for. I wish you a fantastic rest of the day and eagerly await your response to the email. Thank you, Rohini
AdRoll has been incredibly helpful for our marketing campaigns. The platform is user-friendly and offers powerful tools for audience targeting, retargeting, and campaign optimization. It has significantly improved our ad performance and allowed us to engage with our audience more effectively across channels. The insights and reporting features are also excellent, providing clear data to make informed decisions. Overall, AdRoll has been a valuable addition to our digital marketing toolkit, and I highly recommend it to businesses looking to scale their online advertising efforts.
Ad roll has been helpful in breaking through into paid ads. I Like the platform and the interface and look forward to using more of t he features in the new year.
AdRoll's retargeting solutions have significantly boosted our sales by re-engaging website visitors who didn’t initially convert. The platform’s advanced targeting and personalization features ensure our ads are shown to the right audience at the right time. With AdRoll, we’ve seen increased ROI and a measurable lift in customer acquisition.
A fantastic APP and amazing customer service. I have been using AdRoll for Marketing and Advertising for years and it's a game changer. I highly recommend Adroll.
this is a highly recommended retargeting platform... only issue is being in Australia there is limited support due to timezone differences. I still use it nonetheless.. but wish there was more dedicated support for AUS based clients
We've been using AdRoll for a few months now, and overall, it's been a great experience. The platform is user-friendly, and the retargeting tools are particularly effective in driving conversions. Their ability to integrate with multiple platforms and provide detailed analytics has made it easier for us to measure campaign performance and adjust strategies in real time. The customer support team is responsive and knowledgeable, which has been invaluable as we navigated some of the more advanced features. The pricing is competitive, and the return on investment has been solid for our business. The only reason I’m giving 4 stars instead of 5 is that the conversion results are all over the place. One week it will be $12,000+, the next $3,000 with no rhyme or reason. Additionally, some of the customization options for ads could be more robust. Overall, AdRoll is an excellent tool for businesses looking to enhance their digital marketing efforts. With a few minor improvements, it would easily be a 5-star service!
As the sole marketing person at a small company I need to find the most efficient ways to market our products across different channels. Adroll provides us an easy way to set up web banner ads that can be set to retarget, reach lookalike audiences, or target based on demographics and interests. While they offer other functionality for email and social advertising, the ease of creating web banner ad campaigns has been most helpful to our small company.
AdRoll has been a game-changer for our Shopify store! The integration is seamless, and the retargeting features help us bring back customers and boost sales. Easy to set up and delivers great results. Highly recommend!
We've been using Adroll for years and have always had amazing experiences. Our account managers are incredibly knowledgeable and true business partners, providing strategic advice and ensuring they always understand our business. Highly recommend!
AdRoll has been an excellent tool for our footwear business. We run ads continuously throughout the year, and it is easy to make adjustments on the fly. Whether it be dynamic ads pulled straight from our product feed, video, or static displays, each option allows for a range of customizable features that can be tailored to fit our exact needs. I highly recommend to any digital marketer or online business looking to expand their ad strength and visibility across the internet!
"I deactivated this app, yet I keep receiving notifications from my bank every day, saying they want me to pay — one day 20€, another day 60€, and another day 100€. Now, when I finally had money in my account, they just took 64€, and then another time 103€, without any explanation for what and why, especially since I deactivated the app and don’t use it at all."
Developer reply ·
Hi there, I am Rohini from AdRoll's Customer Support Team. Firstly, thank you so much for taking the time to share your feedback. I truly appreciate it, and I’m really sorry to hear that your recent experience didn’t meet expectations. We greatly value your input and are genuinely sorry to hear about your dissatisfaction. After reviewing your profile, I noticed the email notifications was about failed transactions, and I can see you’ve already uninstalled the AdRoll app but still received charges. We understand how concerning that is. Also, our team member is in touch with our engineering team regarding this. I’d like to personally follow up on your case and ensure we get this sorted for you as soon as possible. We understand how important it is to have a seamless and positive experience with our services, and we deeply regret any inconvenience you may have encountered. I’ve sent you an email please take a look when you have a moment. I look forward to helping resolve this and restoring your confidence in us. I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for. Thanks, Rohini
We've been using AdRoll for Marketing and Advertising for years and it's a game changer. The customer support team is very responsive and knowledgeable. I highly recommend this company / app!!
I am extremely disappointed with my experience using AdRoll for marketing and advertising. The app is incredibly confusing, and I believe it’s designed that way on purpose. Setting up my campaigns was a frustrating ordeal, but I managed to create two campaigns, hoping for a positive outcome. However, in just three days, with a click rate set at $0.10, I was billed nearly $500. What did I get in return? Absolutely nothing. My return on investment was a staggering $0. This is incredibly disheartening, especially since the product I was advertising typically performs exceptionally well. When I use other advertising platforms, I consistently achieve a 6x return on my investment. This stark contrast makes AdRoll’s performance even more disappointing. Not only did I waste a significant amount of money, but I also wasted my time. The lack of results and the confusing nature of the app make it clear that AdRoll is not a reliable platform for effective advertising. I would strongly advise others to steer clear of this app. Based on my experience, I cannot recommend AdRoll to anyone looking for a worthwhile advertising solution.
Developer reply ·
Hi there, thank you for your feedback. I’m Tatiana from the AdRoll Customer Support team. First, I would like to thank you for your honest feedback regarding our platform's UI. AdRoll values transparency and appreciates your input. I’m truly sorry to hear about your disappointing experience. We aim to make our interface user-friendly, and I apologize if it felt confusing. Our platform might initially seem complex due to the wide spectrum of services we offer. However, we’re always here to provide step-by-step guidance through screenshots or personalized video recordings to help you navigate the setup process smoothly. Regarding your campaigns, I understand your frustration with the ROI and billing. Our Brand Awareness campaigns are designed to attract new visitors, but for better sales results, we recommend Retargeting campaigns. I’d love to assist you in optimizing your campaigns to improve performance and meet your expectations. Once again, we value your input and are committed to improving our services. Please let us know how we can turn your experience around. Feel free to reply to the email I've sent to you with any questions. Thank you, and I hope to hear from you soon. Warmest regards, Tatiana
Easy setup and amazing and very knowledgeable customer support agents. clear dashboard
I had may ploblems with Ad Roll : 1. Dynamic Campaign Photos Problem: Dynamic campaigns often select random product images, ruining the brand’s image. Impact: This can seriously compromise the visual identity and appeal of the brand, especially for a luxury fashion brand that relies heavily on aesthetic consistency. 2. Logo Issues Problem: The color of the logo changes in the dashboard, and support does not provide a way to monitor if the logo appears correctly in the campaigns. • Impact: The inability to verify the integrity of the logo in advertising campaigns creates uncertainty about the brand’s presentation. 3. Campaign Previews Problem: Even though you can see the campaign preview in the dashboard, it is not possible to get a control link to see how the campaign actually runs online. Support only provides textual reports, without the possibility to visually verify the campaigns in real-time. Impact: Without being able to see a live preview of the campaigns, it is difficult to ensure that they are in line with the brand’s image and values. 4. Cookie Banner Issues: Problem: After setting up a customized cookie banner, it was removed without notice, forcing the use of a system banner that is aesthetically displeasing. Impact: This not only ruined the homepage’s aesthetics but also created potential legal issues. Conclusion: Wasted Time: Hours spent configuring Shopify integrations and trying to resolve issues with support without success. Legal Risks: The sudden removal of the customized cookie banner could lead to legal non-compliance. Overall Negative Experience: The combination of these problems led to a frustrating and inefficient experience. Advice: Based on My experience, it seems prudent for luxury fashion brands to consider alternatives to AdRoll that offer greater control over the aesthetics and consistency of advertising campaigns, as well as more transparent and reliable support.
Developer reply ·
Hi Celeste, thank you for sharing your feedback with us. I am sorry to know our support did not meet your expectations. We've thoroughly reviewed every concern and every chat conversation with you. Here are our findings: Regarding Dynamic Creatives: As the name suggests, Dynamic Banners showcase products from your website dynamically based on the customer's activity (Retargeting campaign) or the most popular products in the Brand Awareness campaign when the user has never visited your site before. The products shown in the Dashboard are just templates, and we also provide Demo Links to demonstrate how they may look in a live environment. Logo Color: Please know that there has been no issue with the color of your logo. While we acknowledge your feedback about discrepancies in color between the Dashboard and the live environment, the logo was being displayed accurately in live banners. However, we have taken this feedback seriously and shared it with the Product Team to improve our services and ensure clarity for all our clients. Thank you for bringing this to our attention; your insights are invaluable to us. Verifying Campaigns live in action: Our team has provided detailed instructions on how to view the banners live by retargeting yourself with your own banners. While it's a hassle-free process, it may require time to be captured with cookies and post retargeted. GDPR banner (Customized Cookie Banner): We want to clarify that the customized cookie banner embedded in your website's source code cannot be removed by anyone without access to your website. Once you've accepted or rejected the Cookie Banner, it won't be displayed again unless cache and cookies are cleared. To verify this, kindly use Incognito mode (or clear cache and cookies) and revisit your website; you should see your cookie banner without any issues. We hope this clarifies the situation you've been experiencing. Please know that we're fully committed to assisting you further and ensuring your experience with us is as smooth and positive as possible. If there's anything else we can do to help, please don't hesitate to reach out. Additionally, I've sent the email to you to ensure our communication remains seamless. Feel free to respond to it, and I'll gladly address any additional concerns you may have. Warmest regards, Tatiana
RMS has found AdRoll to be an exceptional tool for display marketing. The platform's user-friendly interface and advanced targeting options allowed us to create tailored ads that reached the right audience with precision, ultimately maximizing our advertising ROI.
I uninstalled the app on the 12th because there isn't any advertising going on and they still charged me and now I can't log in to their website.
Developer reply ·
Hi there, I am Rohini from the AdRoll Customer Support team. Thank you for bringing your concerns to our attention. I'm genuinely sorry to learn that your experience was not as expected, and I apologize for any trouble it has caused. Please be assured that I am here to make it out for you. To assist you further, I have reviewed the account and can confirm that there are no active plans at the moment. I want to assure you that we do not charge once the plan is canceled or the account is closed. It seems there was a bit of misperception because it looks like the account was removed on Shopify, but was not closed from the AdRoll directly. Please know if the AdRoll +Shopify integration is removed, there will be an email sent from our end informing the active campaigns/plans will be paused/canceled within 24 hours as shown here: https://app.screencast.com/3LMKgdFDHZhDZ. And, our system will automatically downgrade the plan. However, it looks like the invoice was generated while the integration removal status was not reflected as it would take a maximum of 24 hours to reflect the same on the AdRoll dashboard. Thus, an invoice was generated. Nevertheless, I want to assure you that there will be no charges from our end, and I will personally contact our Finance team to make sure everything is resolved. I’d also like to follow up with you personally to address any concerns you might have. I want to make this right for you. I have sent you an email, so please reply at your convenience, and I will be happy to assist you further. I am eager to regain your trust and showcase the excellence of our service. Your satisfaction is our top concern, and we are committed to addressing any issues. Thanks, Rohini
Great customer service. Love the ease with which we can integrate Shopify retargeting
I did like the idea of the platform but I had a few issues. 1) No matter what I did I could not get my google account to connect. There was even a third party app google recommended to transfer account data but even that didn't work so there was a big platform missing for my ads. 2) Probably more importantly for me was that they put pretty big holds on your credit cards for the ads. I set up an ad campaign for a total spend of $45 a day and there was almost $800 worth of holds on my credit card. If I just run these ads myself through google, facebook, etc. there aren't holds on my credit card. If I was trying to run a few ads and was spending closer to $100+ a day there would have been almost 2k worth of holds on my credit card and I just don't want my credit tied up like that.
Developer reply ·
Hi there, I am Rohini from the AdRoll Customer Support team. First and foremost, I want to express my gratitude for taking the time to share your experience with us. I'm truly sorry to hear that it wasn't a positive one, and I deeply regret any inconvenience it may have caused you. I've reviewed your account and, I want to assure you that the recent activity isn't an actual charge. Our automated system attempted to authorize the default payment card as part of the standard approval process for your campaign. This is a routine step to verify the validity of the payment card. You can learn more about it here https://help.adroll.com/hc/en-us/articles/360049332892-Payment-Method-Authorization I want to reassure you that the authorization amount is promptly voided from our end. Nevertheless, the timeframe for the funds to become accessible again on your card is subject to your bank's policies. I understand that the authorization process may not be ideal for everyone. I'd emphasize that validating the payment method is a necessary step in ensuring the validation of payment card for security reasons. I've also noticed that the Google ad account is not connected, and I understand that this issue is still unresolved. Please be assured, that your concern has not gone unnoticed. I will be more than happy to work with you to rectify this. Your satisfaction is paramount to us, and I genuinely apologize for any inconvenience. I'd love to follow up with you personally via email to sort this out. I am hopeful for the chance to rebuild your trust and showcase the high standard of service we pride ourselves on delivering. Your satisfaction remains our utmost priority, and we are dedicated to making things right for you. Cheers, Rohini
Application pratique pour regrouper l'ensemble de mes campagnes. Je n'ai pas encore testé les campagnes Addroll, mais je vais avoir un accompagnement spécifique pour le faire. J'espère qu'il y aura de bons résultats.
Manoj was very helpful when it came to integration and overall customer support!
Let me start off by saying I've given this app too many chances. Only my web recipes would work. My Facebook and IG ads wouldn't. I'd get error messages like "ads partially running" or something along the lines of "cannot save recipe, please contact live agent". I've reached out to the technical support team multiple times; some of them would just bombard me with a bunch of articles to read on how to troubleshoot a multitude of issues instead of my dashboard issues in particular. Another issue I have is that I live in the US and get an email at 2 or 3am (Eastern Time) on how they're actively working on my dashboard issues. When I wake up at 7 or 8am and reply to the email I receive, I'll only get a reply back when I'm asleep. And after Friday, forget it! You'll have to wait until Monday again and go through the same vicious cycle again. When that happens I would chat with a new live agent during business days because of urgency, only to get another agent that, instead of helping me troubleshoot the issue directly, will send me a bunch of articles. What's the point of contacting a live agent if they will just send me a bunch of articles I can read and figure out on my own? If you value your time and money, find another advertising/marketing app. There are a plethora of apps out there with a clean User Interface and good User Experience. I'm going to look elsewhere.
Developer reply ·
Hi Ben, I'm Tatiana, and I wanted to reach out and personally thank you for sharing your thoughts with us. Your patience and understanding mean a lot as we navigate through the challenges you've faced. After going through your valuable feedback, I took a closer look at our previous conversations. I noticed that you were connected with agents outside your time zone, and I totally get how that could be a bit tricky. Our Support runs around the clock, and sometimes shifts change, causing a hiccup in the assistance continuity. I'm sorry for any inconvenience this might have caused. Your insights on the Facebook connection matter didn't go unnoticed. The Engineering team has already shared some insights and steps to troubleshoot. It appears the disconnection happened on Facebook's end. I understand that this situation may have been frustrating, and I genuinely apologize with any inconvenience it may have caused. Turning your experience around is my top priority. I've dropped you an email, and I'm hopeful you'll give us a chance to make things right for you. Feel free to hit reply on the email thread with a title ''Tatiana from AdRoll'', and let me know if there's an opportunity for us to enhance your experience. Your satisfaction is crucial to us. Best, Tatiana
Simple to set up and the tech support is fantastic, but the best is that IT WORKS! We have a great ROI although mostly using the retargeting feature. It integrates with Shopify seamlessly and I believe that is an APP that is a must for a new or established business. Ciao! Marco
Our monthly revenue has finally begun to take off after working with AdRoll. Thank you so much for making it easy to grow and prosper!
Straight forward plugin to help advertise our business.
Customer service is very good. Extremely helpful with walking me through important changes. Shout out to Manoj for help on US Thanksgiving!
Very friendly and helpful, Prerana helped me with my issue and sorted it in five minutes, thank you!!!!
AdRoll on Shopify is a game-changer. Their 24/7 support is top-notch (special thanks to Uday!), and they've made ad campaigns a breeze. The integration with Shopify saves time, and the Shopify ad credits month offsets costs. PROS: Exceptional support Seamless Shopify integration Financial support with Shopify ad credits CONS: Requires some patience for the algorithm to learn and target effectively. In summary, AdRoll for Shopify is a must-try for eCommerce businesses. Outstanding support, seamless integration, and cost-saving incentives make it an excellent choice. Just be patient for optimal results.
Adroll needs to do 3 things if they really want to succeed: 1. Launch a comprehensive and simple enough video education course for clients. 2. Increase transparency of which specific transaction were linked to the sale, so that the merchant could understand if it is a new business brought though adroll a barely old customer who would buy anyway. 3. Have the courage and honesty to have their own employees answer uncomfortable questions. Otherwise it could be pretty nice tool if you could be sure it works.
The onboarding process was very smooth, and their team has been actively involved with our campaigns since day one. I'm really surprised at how 'hands-on' they've been compared to other agencies/platforms. The app works fine. We've had no issues.
AdRoll has been a great addition to our advertising arsenal. The support is very helpful and setup is pretty straightforward. We've been running a few campaigns over the course of 6 months or so and have been pleasantly surprised at our results. The integration with Shopify really helps propel their services to the next level. The ability to easily leverage our data from Shopify makes AdRoll stand above the competition. Give them a shot, you'll be happy!
I’ve been looking at different apps to help with my marketing efforts and AdRoll checked all my boxes and has been very user friendly.
my ads have always done okay but with Adroll my ads literally tanked. i stopped using them and the other day i get a bill from them. tried to work it out with support staff but nothing. this is a company i do not recommend.
Developer reply ·
Hi there, This is Rohini from AdRoll's Customer Support Team. I sincerely apologize that the results of your campaign did not align with your expectations. Additionally, I understand that there are concerns about the associated charges. I reviewed your profile and could see that we have charged for the Lookalike campaign which served impressions. I want to assure you that we do not impose charges if a campaign or plan has been ended/canceled. Please know that the amount we collected was a part of the ad campaign spend which is not included in the monthly subscription plans. Our pricing model for the display ad campaign is based on dynamic CPM where we charge you only for the impressions served. The subscription plan does not include the display ad campaign spend. We have mentioned it in our pricing article here: https://www.screencast.com/t/KakPJoDwpfNN. That being said, I see that the plan was canceled before renewal and as a result, we didn't charge for it as it was in the free trial. If you have time, I’d love to follow up with you to understand your goals and offer my help, hence, I will write a detailed email. I hope that helps. Regards, Rohini
I have been using AdRoll for several years for my small business. I started with doing ad displays and now pay for the email & ads. It is perfect for what I need. Since I have a small team, they make it easy for me to start running ads both web and social media. I can see everything on one dashboard. Since it's connected to my shopify, they automatically segment my visitors for me making targeting even easier. I recommend AdRoll to every business owner, especially if you're busy and don't have the time to run ads.
I was very excited in the beginning, but then we come very disappointed. When I ask him for assistance and support. I am visually impaired after setting it up the next screens to control. The ads are not functional at all. I cannot click anything on the screen I told them for assistance that this is not in compliance they haven't even acknowledged, I don't know what it takes when pitch people blow you off because you have a disability or asking for assistance they don't give a damn but you got to take your money I had someone else assist me I'm starting a campaign putting the credit card number in and they charge me $70 right at the top 10 I'm getting some stats on the screen and I asked him that I need assistance and I want my money back for charging me ahead of time they're telling me who the campaigns not there but there's just distichs that show me that there is either way it's a frivolous example of what support supposed to be there not looking into the problems just trying to gratify themselves. It's very sad that one individual our business has to give up other efforts.
Developer reply ·
Hi George! This is Rohini from AdRoll's Customer Support Team. Firstly, I'd thank you for taking the time to share your feedback regarding your recent experience with us. We greatly value your input and are genuinely sorry to hear about your dissatisfaction. We understand how important it is to have a seamless and positive experience with our services, and we deeply regret any inconvenience you may have encountered. Regarding the perceived charge, I'd want to clarify that no amount was collected from your account. The amount of $70 was for the authorization (not an actual charge) which happens when a campaign is launched or the budget is updated for an existing campaign. Trust me, these are just for the validation process and we void the authorization amount immediately from our end. You may refer to this help article to know about authorizations - https://help.adroll.com/hc/en-us/articles/360049332892-Payment-Method-Authorization- Coming to the ads that are not running, kindly know that we have a few restrictions and you could find our policies overview here: https://help.adroll.com/hc/en-us/articles/360030884472-Advertising-Policies-Overview Once again, I sincerely apologize for any frustration or inconvenience you've experienced. Also, I'd love to follow up with you personally and address all your concerns that can help understand our platform, hence, I will write a detailed email. I hope that helps. Regards, Rohini
AD ROLL DOESN’T WORK. DON’T USE IT! They sucker you into buying a membership that you can’t get out of. There are other free options out there that works a lot better such as Taboola (which is the same platform they use), AdWords, MSN Ads and more. I signed up because I was given an account manager that helped me manage my account and I thought she was going to make this easy. Well, she helped me create ad campaigns and creatives with MISTAKES on it that were used in paid ads. I thought having an account manager was to help me, not for me to double check her work. She eventually stopped responding and I don’t know what happened to me. No one at Ad Roll said anything either. After complaining, Tatiana appeared and she has been wonderful in trying to help me. But ultimately, even with her excellent customer service and support, Ad Roll just doesn't work. She is trying to help me make this work, but until it works. I need to warn other Sellers about this platform because I wish I read the other 84 one star reviews before I paid for a membership. If they just refunded me, I would not have complained. If you already paid for Ad Roll and find yourself in a similar situation, leave a 1 star review so we can contact each other to try find a way to get our refunds. Please feel free to reach out to me directly too. I don’t write complaints, but this company is a scam and people need to stay away from them.
Developer reply ·
Hello, Tatiana here from the AdRoll Customer Support Team. I wanted to express my gratitude for sharing your feedback with us. I'm truly sorry to hear that the results of your campaigns did not meet your expectations, and that you experienced some issues with the Free Ads Request. Please know that we take your concerns seriously and are committed to addressing them promptly. Our goal is to ensure your satisfaction throughout the entire process. I have already contacted you via email, and I kindly request that you take a moment to check your inbox. I genuinely hope to have the opportunity to rebuild your trust and showcase the exceptional quality of service we are renowned for. Warmest regards, Tatiana
After working with AdRoll for a few months, we've managed to regularly hit our performance goals. The app is great for capturing an overview of our weekly or monthly performance and we're easily able to determine the type of conversion, which is important for our internal reporting. Overall the app is easy to navigate and provides all the information our team needs.
Developer reply ·
Hi there! Thank you so much for leaving us a wonderful review! We truly appreciate your kind words. At AdRoll, our goal is to provide the best experience. Your feedback means a lot to us, and it reinforces our commitment to providing top-notch customer satisfaction. We're glad to know that we met your expectations and made a positive impact. Once again, thank you for your glowing review. If you have any questions, please don't hesitate to reach out to us. We're always here to assist you. Cheers! Rohini
Update after AdRoll answer: Just proving this third party app recommended by Shopify is a scam. They claim I opted out to receive invoices which is something I never did and does not even make sense to have done. I have been working with Shopify and the app store since 5 years now and I have never had such issues and charges for an app we have never used: 80 USD per month! Unbelievable. Be careful! This app is a total scam. There is NO free plan and if you uninstall it from Shopify store, they still charge you so you need to specifically cancel via their portal. Also, they DO NOT send invoices if you do not "tick" on a specific place in their settings so if you miss the payments in your account statement (like I did), they will continue charging you without giving you any notice even though you do not use their service at all. And no refund! I could not even run and test their service due to currency issues on their side. @Shopify, do you even read the feedback about the apps you offer on your store? I can see a lot of similar cases and no action taken neither by you, neither by Adroll.
Developer reply ·
Hi there, Tatiana from AdRoll's Customer Support team here. Thank you for sharing your feedback with us. I truly appreciate your constructive input as it helps us identify areas where we can enhance our services and ensure that our valued customers feel confident and well taken care of. I understand that you may be experiencing frustration due to several concerns, and I would be happy to address them individually below. We do offer a Free plan called "Ads Only" with no platform charges. It allows you to run Web Display ads using our Dynamic CPM pricing model. The plan you were charged for is our paid Marketing and Ads Plus package, which includes additional features like importing social channels, unlimited emails, marketing recipes, and Ad Credits for web campaigns. Deleting the AdRoll app from your Shopify store doesn't automatically cancel the paid package as this is a different platform. You need to cancel the plan from your dashboard settings if you no longer wish to use it. By doing so, you can avoid further charges. By default, invoices are sent to your mailbox. However, if you manually opted out of receiving them, you may not receive invoices via email. Regarding refunds, customers are responsible for purchasing or canceling our paid subscription plans. If technical issues prevented you from utilizing the plan or canceling it, we can investigate and consider a complete refund. However, as a courtesy, our Finance team can refund up to one month's package amount. We understand that you have raised concerns, and I want to assure you that our manager is actively addressing them. Your feedback is highly valuable to us, and we take it seriously. We are committed to making improvements based on your input to enhance your experience with our services. Please let us know if there's anything else we may assist you with, we are always there for you.
We have been using this app for a few years and are absolutely thrilled with the Adroll's team and how they have helped us. They make the process seamless for us, and we cannot recommend enough.
Developer reply ·
Hi there, We're delighted to know that you had a fantastic experience with our support and are elated to know that we have been able to meet your expectations. Providing excellent exceptional customer experiences is at the core of what we do. Please reach out to us if you have any queries, we'd be happy to assist. Once again, thank you for choosing us and for being a valued customer. We continue providing you with the same level of excellent support. Cheers! Rohini
We've been using AdRoll and the AdRoll app for 2-3 years and couldn't be happier with the integration, backend, and support we receive from our rep. We've been able to attain a $3-$5 ROAS over our time on the platform and it's been an integral part of our marketing mix. Our budgets have fluctuated between as little as $20 a day and as much as $200 a day. We definitely recommend them to anyone looking to grow their business.
Developer reply ·
Hi there, We truly appreciate your kind words and are thrilled to hear about your positive experience with us. Thank you so much for the amazing review! We always strive to deliver exceptional service and your feedback means the world to us. We take pride in providing excellent performance, and it's delightful to know that we've met your expectations. Cheers! Rohini
We have been using AdRoll for over 6 years, and we are very pleased with their performance. The app works great as well, and the retargeting of customers is extremely profitable and productive with us. Their support is also outstanding. They have proactively set up meetings to review our campaigns to help us maximize our marketing spend. We are very happy with AdRoll.
Developer reply ·
Hello there! Thank you so much for sharing your experience. It really means a lot to us! We take great pride in delivering exceptional service to all our customers, and it's rewarding to know that we hit the mark with you. If you have any queries, don't hesitate to reach out. We're more than happy to assist you. Once again, thank you for choosing us and for taking the time to share your thoughts. Cheers! Rohini
The adrol team seems to be experiencing cutbacks lately. We have been with them for years, but unfortunately have experienced a loss of personalized service. We received an email that our personal rep we have been with for yrs is "not working for the company anymore" and we were directed towards "general inquiries" for future assistance. Not pleased:(
Tatiana has been very helpful, and I hope that the sales performance is also as good as the help that I received setting it up.
Developer reply ·
Hi there, Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your kind words and are excited to hear about your positive experience with us. If you have any questions or need any assistance, please feel free to reach out to us anytime. We're here to help and ensure your satisfaction. Once again, thank you for choosing us and for being a valued customer. Cheers! Rohini
Manoj has been a wonderful support partner getting our brand started with Adroll. They have been extremely concise and clear on providing recommendations and we believe Adroll is a great source for businesses looking to optimize ad campaign management. Many, many thanks!
Please stay away from this app. I un-installed this app, because it's not working at all. As soon as I un installed it. All my sales went straight to abandoned check out. I got no sales for 4 days which is it never happened on my store until I tried this app. Trashy app ever. It should be not here.
Developer reply ·
Hi there, Tatiana from AdRoll's Customer Support team here. I'm sorry to hear that you're experiencing a drop in sales and suspect it may be related to our platform. I understand how concerning this can be, and I'm here to assist you in investigating and resolving the issue. I see our Supervisor is already in contact with you about your concerns. We have started investigating this to know what exactly the issue is as this seems to be pretty unusual. Please note, we take these matters seriously and want to ensure we understand the issue fully. You may be required to provide us with more details and answer a few questions so we can check it thoroughly and share the right solution. Please stay in touch with us and provide requested details. This will enable us to work towards resolving it and improving your overall experience with us. Thank you for your cooperation, and we appreciate your patience as we work towards a solution. Cheers!
The support was fast and friendly! They helped me with the integration. Looking forward to see the results of the app.
Okay today is my first day. This is just the install and pixel. Gauri, was very nice and stayed patient with me. i will write after running my first native ad to build brand awareness. Thank you!
The support was good on live chat, helped me a few times quickly. But throughout my experience, the info was kind of glitchy and today the moment my ads started running after i made some changes, there was 1 click only the whole day and yet the cost went up slowly to 4.56 usd. It wasn't the cost for one click, it went from 1 dollar plus and ended up to that but still 1 click. If it's delayed reporting, how can it just affect the cost and not the number of clicks. I'm looking for a reliable ad partner long term that can work just as well as Google with transparency and I have to trust it for it to work. Had to uninstall and let this go right after.
Developer reply ·
Hi there, Tatiana is here from AdRoll's Customer Support team. I am sorry to read that you are not happy with the way our campaign performance reporting is currently happening. But we do have an explanation for it as how we report your campaign metrics may differ from other platforms that you may be using. Kindly allow me a chance to turn your experience around as the customer satisfaction is always a number one priority for us. We do not charge you based on the number of clicks. Our Pricing is solely based on the Dynamic CPM model where we charge you only for the number of impressions served by the campaign irrespective of the number of Clicks and Conversions. Our dashboard doesn't report live metrics as the bidding happens within milliseconds. Sometimes it is possible that some metrics may update faster than the others. So, we suggest allowing up to 48 hours and check the dashboard for accurate KPI reporting. Having said this, I will write a detailed email regarding all your concerns that can help understand our reporting data as well as optimization tips to improve the performance so that the campaign meets your goals. I hope that helps. Sincerely, Tatiana
one of the perfect apps that's fits you Shopify store. accurate and helps you more understand your clients. what come to be the best is the client service and support, it goes beyond expectation.
Our experience with AdRoll has been an absolute dream thanks to our amazing account manager Tracie W. She has gone above and beyond all expectations to not only get us through the set up process but has also kindly answered any and all questions we have had ( there have been many!). Her patience and dedication to getting us set on the correct path for our business has made an outstanding impression on me and my team and we are so thankful for all the knowledge she has shared and the effort she's put in to getting us set for success. In the short time AdRoll has been running we've already seen great results from our ads and site traffic and we are so excited to see how we continue to grow!
Truly fantastic experience working with AdRoll. The specialist team are experts within their field, and their support from the start has been beyond fantastic. We have been using AdRoll for the past three months, and the growth in our traffic and conversions is clearly evident. Looking forward to further building more campaigns alongside a great team of experts from PPC to Digital Strategy. Special thanks to Alex, Neil & Serena.
Adroll is user-friendly and customer service did a good job, mostly responding to emails within an hour. the experience was great. highly recommend.
Easy to use! Adroll is a great tool that is easy to integrate with Shopify. We’ve seen an increase in conversions since starting to use Adroll.
Easy to use! Adroll is a great and effective tool thats easy to integrate with our Shopify store. We've seen an uptick in conversions since we've implemented Adroll.
I cannot recommend AdRoll enough for www.RusticFurnitureOutlet.ca. This platform has been great in helping me to achieve my marketing goals. AdRoll provides a suite of powerful tools that enable me to create and run effective campaigns across multiple channels, including display, social media, and email. One of the things that I love about AdRoll is its ease of use. Even if you're new to digital advertising, the platform is intuitive and straightforward, making it easy to create and launch campaigns quickly. Additionally, AdRoll offers robust targeting capabilities, allowing me to reach the right audience with the right message at the right time. But what really sets AdRoll apart, in my opinion, is its exceptional customer support. Whenever I've had a question or issue, AdRoll's support team has been there to help me every step of the way. They are knowledgeable, and responsive, and truly go above and beyond to ensure their clients are successful.
We have been using the Adroll APP and platform for the last 12 months and the results have been outstanding. In addition the reporting and (consistant) new features are brilliant. Additionally the support crew are super responsive and very helpful.
