My File Addiction
United States
Reviews (6)
Update - The developer did refund the $6.99 I was charged because I did not use the app. As stated by the developer the 3-day free trial is only available for the $14.99 plan option. Nowhere in the description before installing the app did I see that the 3-day free trial only applied to the $14.99 option. Indicating a 3-day Free trial without listing any exclusions is misleading and one would assume it applies to all pricing plans. Please update your details so that others understand that they will be charged for a full month even if they decide it's not a good fit for them. After downloading the app I discovered that it did not fit my needs so I uninstalled it approx. 10 minutes after installing it. There is supposed to be a 3-day FREE trial period so I did not think I would be charged for the app since I uninstalled it during this time. I received my February Shopify bill and saw that they still charged me for a full month of use. I sent a message to the developer asking why I was charged but they never replied. I guess the Free trial period only applies to those who decide to keep the app.
Developer reply ·
We hope you will read these three points. 1. We would like to inform you that we refunded your charge at the same time you mailed us. 2. If you don't think our words are true then you can contact Shopify once. 3. We have refunded the app charge and also told you why you were charged. Please mail checked. we hope that after reading these three points you will update the review.
I have used this app for a couple of years now and love it! Love how I can customize my forms to collect specific information based on what I need. Tech support is quick to answer any questions I have.
Developer reply ·
We're really grateful and appreciate you taking the time to share your rating with us 💜.
I've been using this app for quite a few months now and it has cut down on a lot of the daily questions I get over and over again. I had a question about embedding a video and Bhushan was quick to answer my question. I would highly recommend this app.
Developer reply ·
Your satisfaction will always be topmost priority! Thanks a lot of recognizing that :) Happy to see that app helped you to give some time back to focus on important stuff!
Awesome app and great support. Had an issue and it was fixed within the hour. I'm excited about using the rewards program on my website. I know my customers are going to love it!
Love this app so far. Switched over from another app that I was using to send promotional emails to my customers. This is so much cheaper. I love the push notification feature also. It will take a while to build that part up but at least all of my customer email info transferred over to send those out right away.
I have used this app several times already and it's paid for itself already in generated sales. Love it!!!!
