Critical Flair

It's been great! Definitely noticed an increase in reviews.

I can't speak to its effectiveness in conversions/upsells, but I can tell you that their customer support is fantastic! I'm on the Horizon theme and needed some help in setting up the app in the cart drawer and on my product pages (again, because I'm on Horizon). Both Suki and Ruba were able to solve each issue in a matter of minutes. Great support! [Update] Have had a few more occasions to work with support and continues to be amazing. Definitely feel this app is moving the needle in sales and AOV!

Used to really like this app but the new UI design is...not good. First of all, you have to click on your pics to view any details; the old version had a popup that was quick and simple. This one is way worse. The largest change is you can no longer force compression to start now. [FIXED] You have to wait for scheduling/automation. I have found the automation in Crush to be 50/50 at times. Sometimes it takes forever to kick in. Very unhappy with this update. [Update] I've increased the rating (I was unduly harsh) and have been contacted by the company in regards to the changes. There are several fixes in the pipeline, including returning some of the missing UI elements. It's still not as good as the old UI, IMO, but they are open to feedback. I do have to say that the new version >is< faster, a welcome change. Manual compression has returned, although I haven't had to use it, so positive steps there.

Setup is pretty darn easy and the custom options are really quite nice. I had a little issue getting the triggers for Flows working but Amelia absolutely crushed it in helping me! Great customer service!