LRL Motors

Thanks for wonderful support, App builder is very easy to use and support team is very good, help me with all my design process and app launch

First of all thanks to plobal APP and Garima. I have started using Plobal app when they launched in Shopify. I have gone with a basic pack at that time I was not aware of the full potential of mobile APP. For just curious way I started with them. After a while, I have completely moved to offline sales due to a new company tie-up with a German firm. In 2019 again I have gone back to the same platform but this time I am depending 20% of my sales from my online store. My prepaid online store was doing very well so as an expending face I decided to build a full-fledged mobile app. I have visited all major app makers in the Shopify app. When I compare with all app creator all of them were offering the same package but I have a few extra customisations. So paying extra is not in my planned budget. I have communicated the plan with one of plobal app sales team. So they have given me confidence the customisation can be done in 3 days time from subscription activation. As discussed I decided to enrol on a premium plan. Got a call from Garima one of there customer relationship manager. I have shared a rough sketch on a paper showing the design format and some other mobile app screenshot as reference. In day time, they have uploaded the sample and ask me to verify it. amazingly the app is ready for publishing on google play store. Now we are completing 6 successful months with plobal app and crossing 20 lakh in prepaid orders. 65% of our sales are right now from a mobile app. Constantly the app is been monitored by the plobal app team. + facts about the Plobal app Once you are a premium plan member you will have a dedicated manager, you can reach them on WhatsApp any time no matter the working hour. 100% uptime not yet faced a single issue in the last 6 months. Overall my experience with the team was awesome. They have played a good role in my business expansion. Once again thanks to the whole team Regards Khais Rahman Managing Director LRL Motors Pvt Ltd

I have rated the Service of Ship Rocket with 1 star around 5 days back because of three reasons. It is very much important if you are first time going to use this APP 1) Unrealistic charging ( After Shipping) We have one high volume SKU, The packing size is 13-7-12 as per the ship rocket panel the weight is 2.10 g, at the best rate they quote is 66 Rs. this is a fair deal. we have sent total 350+ prepaid shipment for the month of May. after the successful despatch of the courier, we start receiving email from Ship rocket stating that the item we have shipped with dimensions of 12-7-13 is weighted at 1.510 so they will charge you 188+ Rs for the same shipment. and provided a window for appeal but no use even after an appeal the result is the same. 2) Delivery followup. There is no customer service system, last week i had posted a negative review pointing all this scenario, very next day I have received an email from an executive Mr.Rajesh, My account is freely upgraded to Gold pack and offer one dedicated manager number, and dedicated accounts manager email. Since last Wednesday we try to reach the accounts manager. the number was the generic customer care IVR number, till today no one answered the phone. Last week we have gone through a very bad trouble, The product shipped from Kochi to Kolkata on 23rd May via delhivery , the item reached Kolkata on 30th May, but till today 9th of June. not delivered the product. along with this complaint, we have notified one more customer complaint yesterday 8th June Saturday but no response so far. This is not just one or two incident, we have gone through more than 13 complaints last month and till today. but no solution and some of the customer we have refunded the product value and compensated with the product as free. This is not possible in all case because of the product value difference. Effecting our business. on time delivery bring more sales and repeated orders, last may we have processed a total of 473 prepaid orders. before that month our sales were at 270 order at that point we are using direct delhivery service we are paying Rs 98 per 500 g , when we saw the attractive price of delivery on ship rocket we have switched, the result is 50% sales lose in the month of June from 150 order of first 10 days to 72 orders. the customer leaves a negative review to both facebook and google. all effort been simply destroyed by this app. the review is not posting based on my one week or 10 days of experience. I have used a total of 45 days. Dear seller, don't just fool because of the 20-30 Rs benefit or 5000 Rs extra saving. most of the Shopify stores are just getting ready with sales or fighting for a good amount of customer inflow and spending thousands of Rs every day in different marketing app, end of the day if we can't assure the customer satisfaction we are not going to make any money even after 1-2 years we have to depend on paid traffic from google and facebook to run business. The idea of Shiprocket is good, not criticizing, it's a good platform to get a very attractive rate, same time as business or startup you have to care customer who gives ready-made business to you guys. same like you when you are getting the negative review you feel bad, the same way we have received the most negative review because of poor delivery and support from your team member.