K2 Yak Chews
United Kingdom
Reviews (4)
Firstly, great customer service - the integration team at Feefo helped me install on 3 different website (2 different themes). I ended up having to install using manual code, which was disappointing, I think their 2.0 blocks need the option to edit {{ product.id }} tag from within the shopify theme editor, without this feature it seems to potentially pull an incorrect data-parent-product-sku and you are stuck having to insert the code manually - which is a shame. However, due to the quality of the app once installed and the customer service I cannot knock any stars off for this, and I am now all up and running and thats all that matters. Thanks
Developer reply ·
Thank you for sharing your experience with us. We're pleased to hear that our integration team provided great customer service. We strive to provide seamless integration experiences for our users, and we're glad we could help you get set up. Your feedback regarding the need for the option to edit the {{ product.id }} tag within the Shopify theme editor is valuable, and we appreciate you bringing this to our attention. We'll take this into consideration as we work to enhance our integration process. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. Thanks again for choosing Feefo. Best regards, The Feefo Team
I have installed this app twice as I wanted to persevere with it. On the surface it is a very good app, but the customer service is shockingly slow as well as not satisfactory for the price, which is not cheap. Any issue I had seemed unresolvable. Unfortunately I cannot recommend it.
Developer reply ·
Hello, i am so sorry about this situation. As you can see, we reply to all your emails, but because of time zones, we can not do it always immediately. You can write us anytime to support@singleton-software.com and we let you know asap. Or, you can write us to chat from app configuration page. Best regards, Adam from Singleton software
Fantastic app - even includes a way to have your wholesale section section separate to your main website - I do not believe any other app does this. Tech support is also very good - always someone online and always gets back to yuo quickly with helpful replies.
Developer reply ·
Glad you like the 2 separate sections! Let us know if you need anything in the future :) - Wholesale Helper Support Team
Great app... in the examples they provide, I didnt think it would suit our theme. But once installed the widget config allowed me to change the colours and it fit really well. Customer service is also excellent - they seem to be online all the time.
Developer reply ·
Hello friends at K2 Yak Chews, Thank you for the AWESOME review, Michael! We're always here whenever you need any assistance. Enjoy the app and more power to your business! 🚀 - Tom @ Propel Commerce
