Dragons' Garden
Netherlands
Reviews (11)
Support is very quick and effective. My customers love the app and use it a lot. I only wish some features would be available for a lower tier, or be able to buy them separately as I'm not able to justify the jump to a higher one yet price wise. Update after years of using: The support is still as lovely as ever and I am very happy with the app. So glad new tiers were implemented, I am excited for me and my customers to keep on growing the community! Thank you for developing such a great app and listening to our feedback. :)
Developer reply ·
Thank you so much for taking the time to share this review - it was our pleasure to help you out! We're so glad you love the new plans as much as we do :)
I can’t praise this app enough! It’s easy to use and very straightforward. I love that I can manage a large library of digital products and the app handles it without slowing down. My favorite feature is the option send updates to my customers when I make changes. It's a much needed feature in my case since version updates happen often. Files are delivered instantly and, and I never had issues with customers not receiving their downloads. The support has been fantastic. In the beginning, the team helped me import items from another app, and since then, over the past 2 years of using it, everything worked exactly as it should. I didn't need to contact support since. Big thanks to the team for an amazing app that my business can't run without!
Developer reply ·
We love hearing that Fileflare has become an important part of running your business! It genuinely means a lot to the whole team. Thank you so much for taking the time to leave this review :)
My favourite app! My customers love the bundle options and I like how easy it is to set up each product bundle. I only wish there was a way to edit the bundle landing page to run promotions and link to it easier. Edit: Thank you so much for the reply! This will be a game changer for our shop!
Developer reply ·
Wow, thank you so much for this great review :) You can edit the content on the automatically generated landing pages directly on each bundle. At the bottom of the bundle, there is a field, which allows you to change the content which shows up on the landing page. In addition to that, you can use our shortcodes to create you own landing page, as per our instructions here: https://bundler.app/frequently-asked-question-item/how-do-i-create-a-custom-bundle-page-6 If you require any help, simply send us an email to support@bundler.app and we will be more than happy to help you out :)
Support is very quick and top notch. Never had any issues with the app but latest code changes seem to have interfered. They jumped on it right away and found the problem which was resolved in a blink. I love how simple the app is to integrate and very stylish. It doesn't slow down the website as much as any other app, plus it has a free option!
Developer reply ·
Hello Dragons' Garden, thank you so much for this 5 star review! It's amazing to hear that you enjoyed our app overall and the experience with our support team. If you ever need support again feel free to get in touch, our team always ready to help. Wishing you all the best!
Wonderful support, they adjusted things for me quickly and gave me tips for the future if I am to change templates. Very happy so far!
I love how clear the tracking info is for me and for the customer. It saves me a lot of time as customers don't message me anymore asking where their order is because post office doesn't update the info. I also love how 17TRACK integrates into the website page so everything shown stays on brand. The support is very fast and ready to help with any questions you might have. A must have app for every shop!
Developer reply ·
Dear Friend, Great!❤️Thanks for sharing it with us! ❤️It makes us happy to see our work has been useful and made a difference! Please feel free to contact us with any feedback, we will help you as always!❤️ Thanks again for your support and recognition! Best regards, 17TRACK
Great app, it does exactly what I need it to. Coming from other apps with bad integrations and a lot of manual work, this one is easy and fast in comparison. I love that it grabs the HS codes and all info from the orders automatically and is compatible with my Bother label printer! Support is also stellar!
After a year of using this app I finally gave up. Horrible performance. So many bugs when shipping orders, and most of the time the labels for international order refused to print on the label printer, so had to use the regular printer for it. It totally defeats the purpose of having a label printer in the first place. Customer addresses for USA did not register properly so still had to enter them manually in the My Post NL and print labels manually from there as the app did not perform. Too many bugs and error codes without explanation. Found an app that performs way better without all the mentioned issues without having to do any extra workflow arrangements.
It badly misses the ability for users to re-download their files from their account page. It is such a hassle to keep having customers email because they can't access the links or lost the emails. If that would be added the app is definitely more than worthy of 5 stars!
Developer reply ·
We appreciate you taking the time to write your review and thank you for sharing your feedback with us here. I can appreciate why customers being able to more easily re-download their files would be beneficial for both them and you, and I will be sure to pass your comments onto our development team. -Victor, Shopify Support
The support is lovely and helped me setup the app into the live theme. Very happy with how it looks and the integrations it supports.
I was searching for a long time an option to build better pages than the standard shopify editor. Pagefly took a bit of time to get used to but video tutorials they provide were definitely helpful! Support is also always by the hand for any questions. Very happy with the app.
Developer reply ·
Thank you for your kind words. We're happy that we're able to solve your problem. Don't hesitate to reach us anytime. Our pleasure to assist you! :) Alex - PageFly Team