Manjeri Skincare
United States
Reviews (9)
When we started working with Grid & Pixel, our Klaviyo account was underperforming and in need of a complete turnaround. In just a couple of months, they've significantly improved our email performance, with conversions increasing across almost all of our campaigns. Their strategic approach, consistent optimization, and proactive communication have made a measurable impact. We're excited to continue growing together and highly recommend their team.
Developer reply ·
Thank you so much! We’re thrilled to see the improvement in your Klaviyo performance and conversions. It’s been a pleasure working with your team, and we’re excited to keep optimizing, growing, and building on the momentum together!
Sean was an absolute pleasure to work with! He was patient and guided me through implementing the feature I needed to my preference on our website. I highly recommend this app and grateful for the amazing customer support!
Developer reply ·
Dear Manjeri Skincare, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service and communication. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support-sbc-ta@bsscommerce.com.
Claudio was able to quickly resolve our issues with shipping protection reviews. Great customer service!
DO NOT INSTALL!!!! THEY LURE YOU IN WITH A FREE TRIAL THEN AUTOMATICALLY CHARGE YOU. THEY CHARGED $2K FOR AN APP THAT WAS INSTALLED FOR LESS < 10 MINUTES AFTER DISCOVERING THE FEATURE THEY ARE ADVERTISING ALL OVER YOUTUBE HASN'T BEEN DEVELOPED YET. SCAM!!!!
Developer reply ·
Hello Rhoda, my name is Juan. I'm a Customer Support Operations Manager at TxtCart. Merry Christmas and happy holidays! I'm reaching out because I saw your review and believe there may be a misunderstanding. Although we have a no-refund policy, in the light of your specific circumstances we can definitely issue a full refund for you. I also wanted to explain what might have happened to help you avoid similar issues in the future. Here's what I found: It appears you signed up for a plan with a trial period, then uninstalled and reinstalled the app, and during the reinstall process, you selected a new plan. It's important to note that the trial period comes with only one installation to prevent abuse of the system. Since you had already used the trial on the first installation, the new plan wouldn't have another trial, and that's the reason why a charge was made. Also, you selected our annual Pro Plan, which is a one-time annual charge of $1,990 (instead of $199 per month). This plan effectively gives you two months free compared to the monthly option. Regardless of the specifics, I sincerely apologize for the confusion and inconvenience. I'll be happy to process a refund for you once you email us back!
I can't thank Sandesh and Anaam enough for their invaluable assistance setting up pre-orders in my store. Their expertise and dedication were evident throughout the process. During thorough testing, I identified limitations with other apps, but Sandesh and Anaam were incredibly patient, helping me find effective solutions or workarounds for every issue. Their support has been instrumental in ensuring a seamless integration, and I highly recommend this app to anyone looking for a reliable and responsive team.
Barney was awesome and helped to address limitations which have made administering our affiliate program a chore. I feel relieved that he helped to identify solutions to automate more features to provide a seamless experience with our affiliates.
I was very impressed by the speed and quality of customer service provided. The team was professional and helped me to expedite improving my SEO right before launching my website. I highly recommend this app!
This app is definitely the tool I need to help with upselling! I love the customization options and it integrated nicely on my website.
