Track123 Order Tracking
by Track123
View in Shopify App Store ↗Reviews (1658)
Great service. Quick support turnaround, very polite and proactive. Special thanks to Salma
Great app. Cheaper than other alternatives but works just as great and has more customization options than others. Customer service is also quick, patient and helpful.
My experience was very good; the team was fantastic, cooperative, quick, and professional. It's worth subscribing to.
Like the functions. This is what I was looking for since long time.
support took 24 hours and issue was resolved within minutes. Highly competent team would recommend
fast reply and direct answer. was helped quickly in the chat
Very easy to install and integrate with my Shopify store. The setup process was straightforward, and the branded order tracking page helps create a more professional experience . I look forward to using it as my business continues to grow
8.4.2026: We have had a case open for more than a week and we just got the default message when Lorain hopped in, She did not review anything and just pushed a message out that clearly does not work. So for this app has been the absolute worst when it comes to support or getting items fixed. Literally 0 help on this. Unfortunate but we are at the point where we are looking for the replacement where we can actually edit emails. At this point we are back to 1 star. Way too many issues with this app.
Developer reply ·
Hi there, This is Alex, Customer Success Manager at Track123. I’d like to sincerely apologize for the frustration you experienced with our support, and thank you for taking the time to share such detailed feedback. We completely understand how disappointing it must have felt to not receive clear and effective answers when you needed them most. I want to confirm that both of the issues you raised have now been fully resolved: 1. The product recommendation problem has been fixed. 2. The email verification via DNS has also been completed successfully. Beyond resolving the technical issues, we take your feedback very seriously, and your experience has shown us where we must do better. We are already working on improving our training and customer service processes so that our support team can provide faster, clearer, and more effective solutions going forward. We also understand how frustrating a poor customer experience can be. That’s why we’ve sent you a separate email with a proposed solution, and we truly hope it meets your expectations. Best regards, Track123 Team
Track123 solved a complex tracking issue we've had for months. Customer service went above and beyond expectations to help us with this.
Ich bin stink sauer die App sendet eigenständig E-Mailbestätigung an Kunden, die schon vor Wochen ihre Bestellungen erhalten haben. Ich empfehle sie nicht. Vom Support keine Hilfe zu erwarten, nur ein Bot der Screenshots haben möchte und schickt einen nur im Kreis.
honestly I will uninstall this app. If you are in Netherlands don't use it. The app doesn't automatically update the status and I have to constantly retract it to make it work. It's just not competent. I like the feature but what's the use if the tracking doesn't work at all? I have to submit retract for every step. No status updates like picked up but the courier or in sorting centre. To do that you have to manually retrack. Avoid it
It’s perfect love that now my customers can track their orders
