Mr. Logs

Needed a dedicated softphone experience as we grew out of Gorgias' in-built functionality. Spotify integration is light - but to be honest it doesn't need any more for us. If a customer's details are saved in Shopify, their name is listed as the phone rings and we can provide the customer with the personalised touch of calling them by their name. From the call view, we are provided with a link to jump straight to that customer's page in Shopify to create or modify orders. Works great either as an app on a smartphone or on a desktop computer. I have both installed. I can answer whichever is easiest for me at that point in time. All calls can be organised in a conversation view along with the SMS parts of the conversation that might have happened back and forth. We are currently setting up WhatsApp. We have a set up with 3 users where the call handling is perfect for ringing the primary memeber of staff, then the two backup members. However, we desperate to have conversation snoozing and the ability to add an internal note to the conversation view like we had in Gorgias before. Also the ability to automatically delete call recordings after x months! I have to open a support ticket once a month to do this currently. Tha being said, primary softphone functionality, call recording, transcription and SMS all work great. Can't fault all the foundations everything else is built on.

Love this app. We're a business supplying bulky goods to the local area which each order needing a different quote for delivery. It's completely essential to our operation and couldn't speak more highly of it. 19/06/2025 Update - Amazing Support from Ana when we had an issue wiht the app providing rates. The app is invaluable to us. If you're thinking about using it, definitely try it!

Genuinely got no idea what we would do without Gorgias. We don't just use it for customer support and sales - we've even piggybacked onto it's ticketing system for internal workflows so staff aren't jumping between lots of different pieces of software. We looked at a lot of solutions this time last year and Gorgias was the only one that really had everything we wanted. 12 months on and we only plan on using it more heavily in more areas of our business. The only pointers I would give the staff here would be a) improve your search functionality! It's shocking! I'm saying this lightheartedly but I sometimes can't believe how hard it is to find an old ticket. b) We are heavy phone users and would like access to some of the phone events as triggers in some of the automation workflows. Thanks to the Gorgias team anyway. We're building an amazing business on top of you.

We run a business selling big bulky tonne bags of logs and topsoil and easyroutes has been game changing for us. We were looking to improve on a system of stacked packing slips being handed over physically to our driver and we were immediately impressed with easyroutes. Here are a few of the texts sent from myself to my brother when i started playing with it: "there's some absolutely sick delivery apps. literally installed one 2 mins ago and already impressed." "literal gold struck" "plots all the deliveries on a map" "it's gonna change the world" "banging" "think the paper days are over" "i'm going to be sick with excitement" The team have been great and super responsive too. There have been views that have been altered to work better with our operation and me and Boris went back and forth extensively to work out how best to code in our delivery times given we don't like to use date picker apps. If you have a shopify business heavily reliant on local delivery, you'd be insane not to give this a go.