Zapiet ‑ Rates by Distance
by Zapiet
View in Shopify App Store ↗Reviews (130)
Jessica, what an amazing service you provided. If only all everyone was like you. An absolute gem!!!!
Great team. They were very responsive. Joe and Jessica set me up!
The support given by the team has always been exceptional. Which is also what matters the most when things are not working. Based on my personal experience, I have gotten the support from the team multiple times and personally this time Genesis who is from the support team has taken her time to deepdive into an issue that was difficult to solve.
I can't say enough great things about the excellent customer service I receive from Zapiet. Jessica was able to troubleshoot and solve an odd issue with the Rates by Distance app within a matter of minutes. I was so grateful!
Developer reply ·
Thanks so much for the kind words! I’m really glad to hear the app and the Zapiet integration are working well for you. I'll make sure there is a huge shoutout to Jessica for doing an awesome job—I’ll make sure she sees this! We’re always here if you need anything. – Thanks Sam
Es la app con mejor atención al cliente que hay en shopify pero con mucha diferencia, siempre te ayudan y tienen la mejor disposición. Especial mención a Laurette y Génesis que han tenido una paciencia infinita.
El servicio al cliente a mejorado muchísimo, y se valora el esfuerzo que están haciendo por ayudarnos en nuestros sitios web. Gracias por todo Billy y Sandy.
Rutvik was exceptional help and rectified all the issues I had which now allowed my business to begin operating, would recommend.
The AI Bot was good, but my question was a bit deeper = Betty was amazing and really helped me solve the issue
Developer reply ·
Hello, I’m so pleased to hear that we were able to help and successfully resolve the rate issue. Ensuring everything works smoothly for our merchants is always our goal. If you need any assistance in the future, we’re just a message away. Best wishes, Nandita
Genesis was amazing! Took care of our issue right away. Very kind and patient and reassured me it would be figured out. Thank you so very much!! Smiles :)
Thank you to Veronica for going above and beyond helping me troubleshoot legacy configuration settings. I always feel like im in great hands with your support team <3
Developer reply ·
Hello Olessia, Thank you so much for the amazing review. We're really glad to hear you had a great experience with us. Your feedback truly means a lot to us, and we appreciate you taking the time to share it. We look forward to seeing you again soon. Regards, Rutvik
aplikace funguje dobře, na podpoře velmi ochotný pan Rutvik, který mi pomohl vyřešit můj problém
Spoke with a support rep (Stephane) to figure out how to add a feature to my store, and not only did he help with my concern, but he fixed another error I wasn't aware of. Very helpful and quick!
Srivastav was very helpful
Developer reply ·
Thank you so much for the wonderful 5-star review! I truly appreciate your kind words and I’m glad I could help. It’s great to know that Rates by Distance is supporting your business with flexible and accurate delivery pricing, making it easier to manage local deliveries. If you ever need any assistance with your delivery rates or setup, I’m always here and happy to help. Srivastav
Developer reply ·
Hello Parshwa, Thank you so much for the 5 star review. We are happy to have helped figure out why that rate wasn't showing in Shopify POS, and we're glad to learn that everything is working as expected now. We're always here to assist whenever you need us. Best, Billy N.
These guys are great! I have used their apps for a few years now and anytime we need help, they are there. Insanely knowledgeable and professional, I have never been disappointed by their service. The apps work great and it doesn't take a genius to set it up. I cannot recommend them enough! Stephane Rocks!
Developer reply ·
Hi there, Thank you for taking a moment to leave a review, and glad to hear you're enjoying using our app! Best wishes, Bogi
yes very helpful and persistant and patient :)
Developer reply ·
Hello Sandra, Thank you for the wonderful review! We’re so glad we could help and that your experience with our support team was a positive one. Your feedback means a lot to us, and we truly appreciate your patience throughout the process. Please don’t hesitate to reach out if there’s ever anything else we can assist you with. Best wishes, Rutvik
Jessica and Jeanette was really helpful. Thanks
Developer reply ·
Hi Spencer, Thank you for taking the time to leave a review, it's much appreciated! I'm so pleased that your rates for same-day local delivery via our Zapiet - Rates by Zip Code app are being generated to checkout and your beautiful flowers can be delivered. If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Jessica
The app works very well, and if you ever run into any issues, the support team will be there to help you until everything works perfectly. Sandy was the best ! Best support I've ever got here, and everyone always been excellent !!
Developer reply ·
Hello William, Thank you for your wonderful review and kind words. It was a pleasure assisting you with configuring your applications. Thank you once again for your support ! All the best, Sandy
Support for this app is amazing. The app its self really works for our business with little to no problems
Developer reply ·
Thank you so much for the wonderful 5-star review! I’m really glad to hear that Rates by Distance is working well for your business and helping you manage your delivery pricing smoothly with little to no issues. It’s great to know the app is supporting your operations reliably. Your kind words about the support truly mean a lot, and if you ever need any assistance with your setup, delivery rates, or configurations, I’m always here and happy to help. Srivastav
got everything set up perfectly for me, incredible customer support
Developer reply ·
Thank you so much for the wonderful 5-star review! I’m really glad I could help get everything set up perfectly for your store and make the process smooth and stress-free. It’s great to know Rates by Distance is now configured to support your delivery pricing exactly the way you need for your business. Your kind words about the support truly mean a lot, and if you ever need any further assistance with your setup or delivery configurations, I’m always here and happy to help. Srivastav
she fixed my issue in 1 minute and was great
Developer reply ·
Hi there! Thank you for taking the time to leave such a great review. I'm thrilled we could get your checkout page updated so fast. It was a pleasure assisting you, and I wish you nothing but the best with your local deliveries! Happy selling! Genesis
Excellent app and even better support! Big thanks to Sandy, Maria, and the whole team for their amazing support. They were incredibly helpful, fast, and professional. They went above and beyond to fix our issues and configure everything perfectly for our store. Highly recommend Zapiet for any Shopify merchant!
Developer reply ·
Hello Aleks, Thank you so much for taking the time to leave us a review. Our team has truly enjoyed working with you and making sure everything was operating smoothly. Please feel free to reach out to us again if you require any further assistance. All the best, Sandy
Developer reply ·
Hi Angela Thank you very much for your kind review! It was a pleasure assisting you. Please feel free to reach out anytime you need help. Best regards Betty
Srivastav awesome! thx for quick and easy assist!
Developer reply ·
Thank you so much for the wonderful 5-star review! I truly appreciate your kind words and I’m really glad I could assist you quickly and make everything easy to set up. It’s great to know Rates by Distance is now working smoothly for your store, helping you manage delivery pricing accurately based on distance. If you ever need any further assistance or want to fine-tune your setup, I’m always here and happy to help. Srivastav
Customer support was very helpful, explained things clearly, and worked quickly to help solve my issue.
Developer reply ·
Hello Whitney, Thank you so much for your feedback! I’m glad I could assist you with integrating Zapiet - Pickup + Delivery and Zapiet - Rates by Distance to help ensure the right delivery rates. We'll only be a few clicks away, if ever you have more questions or need assistance. All the best, Sandy
Outstanding service, super nice and I had full confidence he was going to fix it the entire time!
Developer reply ·
Thank you so much for the wonderful 5-star review! I truly appreciate your kind words and I’m really glad I could help resolve everything smoothly. It’s great to know Rates by Distance is now working reliably for your store, giving you accurate and flexible control over your delivery pricing. Your trust means a lot, and I’m always here to make sure everything continues running exactly as you need. If you ever need further assistance or want to refine your setup, I’m always happy to help. Srivastav
It is perfectly fitting our requirement. we are using this with integration with Zapiet - Pickup and Delivery. We got minor issue during integration. Betty was great and quick support to help to us going on.
Developer reply ·
Hi there! Thank you so much for the wonderful review! It was a pleasure helping you out with the rates issue. I'm glad we could get everything running smoothly again. Feel free to reach out anytime you need a hand. Best regards Betty
I have communicated with Jessica a few times regarding different issues! She's always very responsive, provides the best customer service resolves my issue in a timely manner!
Developer reply ·
Hi Samuel, Thank you so much for your kind words and for taking the time to leave this review! It’s always a pleasure assisting you, and I’m really glad I’ve been able to help resolve your questions quickly and effectively. Your feedback truly means a lot and motivates me to keep providing the best support possible. If anything else comes up, please don’t hesitate to reach out. Warm regards, Jessica
Developer reply ·
Hello Yasser, Thank you so much for the lovely review! I’m really happy I could fix the pickup and delivery rate issue for you. If you face anything else with the distance-based rates, just drop a message, I’m always here to help. Best, Nandita
The best delivery/pick up app for my flower shop! User friendly and their customer service is sooooo good!
Developer reply ·
It was so great chatting with you and I'm so pleased to hear that our Zapiet - Rates by Distance app is working so well for your flower shop! I really appreciate the time you took to leave a wonderful review and of course, if you need any further assistance or have any questions, please do not hesitate to send a message. Kind regards, Srivastav
fast response to my issue... thank you !
Developer reply ·
Thank you so much for the wonderful 5-star review! I’m really glad I could respond quickly and help resolve your issue smoothly. It’s great to know Rates by Distance continues to support your store with accurate distance-based delivery pricing, helping make your local delivery setup easier and more reliable. Your kind words truly mean a lot, and if you ever need any further assistance with your delivery rates or configuration, I’m always here and happy to help. Srivastav
Developer reply ·
Hi Emily, Thank you so much for taking the time to leave a review for our Zapiet - Rates by Distance app, it's much appreciated. If you have any questions down the road or need any further assistance, please do not hesitate to send a message. Warm regards, Jessica
I run a floral shop and this app allows me to easily charge different rates based on distance. There are times when I need help figuring out how to set things up within the apps and the customer support is always so helpful! Today, Genesis was very helpful in helping me figure out why I was getting an error today and worked with me to fix the problem!
Developer reply ·
Hi Elizabeth, Thank you so much for the kind words! I’m really glad we were able to get those shipping profile products and rates by distance sorted out for you today. It was a pleasure working through the error together to make sure your floral shop's delivery settings are working properly. We’re always here whenever you need a hand with your setup. Wishing you a wonderful and busy season with Calma Floral! Best regards, Genesis
Genesis UR absolutely THAAAAAAA best she saved all of us TYTYTYTYTYTY
Developer reply ·
Hi Denis, Thank you so much for your incredible kindness and such a high-energy review! It was truly a pleasure working with you to get those cache errors in your order settings cleared up. Your great attitude made the process a breeze, and I’m so happy I could help the team at Meal Prep Ottawa get back on track. We are thrilled to have you as part of the Zapiet family. It really does mean the world to us! Wishing you all the best, Genesis
Developer reply ·
Thank you so much for the 5-star review! I truly appreciate your support and I’m glad to hear you’re enjoying Rates by Distance. If you ever need any assistance or have questions down the line, I’m always here and happy to help. Srivastav
Genesis was fantastic to work with! Provided exceptional assistance and went above and beyond our initial inquiry.
Developer reply ·
Hi Jennifer, Thank you so much for the 5-star review! If you ever need more help, please reach out. We are always happy to help your business grow! Best regards, Genesis
Srivastav is a legend, thanks for your support
Developer reply ·
Thank you so much for the wonderful review! I’m really glad I could help you get your distance-based pricing set up in a way that fits your needs. It’s great to know the solution works well for your store. Your kind words truly mean a lot. If you ever need any further assistance or want to fine-tune things even more, I’m always here and happy to help. Srivastav
SRIVASTAV was extremely helpful and efficent
Developer reply ·
Thank you so much for the wonderful 5-star review! I truly appreciate your kind words and I’m really glad I could help resolve everything efficiently. It means a lot to know the support was helpful. If you ever need anything again, I’m always here and happy to assist. Srivastav
Great Job. Thanks again!!
Developer reply ·
Hi Allen! Thanks a lot for the great review! It was a pleasure helping you today. Always happy to help if you need anything else. Best regards Betty
Betty was amazing in giving exactly the kind of support we needed...friendly and approachable and understood what we asked of her. Thanks Betty!
Developer reply ·
Hi Tania! Thank you so much for your kind review! I’m really glad I could assist you today. Please feel free to reach out anytime you need support! Best regards Betty
Very Good and patient support. By Salaj. Thank you so very much for all the time you spent to correct all my mistakes and make it easy for us to be up and functioning. Natalie
Developer reply ·
Hi Natalie, Thank you so much for the 5-Star Review and for sharing such kind feedback. I truly appreciate your patience and the trust you placed in me while we worked through everything together. I’m glad I could make things easier for you and get everything up and running smoothly. Your words mean a lot and encourage me to keep delivering the best support possible. Warm regards, Salaj
Great support team! Jessica helped me set up the app in no time. I had an issue where Shopify didn't recognize the shipping app. Jessica did her magic and made it work.
Developer reply ·
Thank you so much for the kind review! I'm really glad I could help get everything set up and working properly with our Zapiet - Rates by Distance app. It was a pleasure assisting you and making sure our app was connected to your Shopify shipping profile and generating the correct rate at checkout. If you ever need anything else, feel free to reach out! Warm regards, Jessica
Amazing as always, very helpful and quick!
Developer reply ·
Thank you so much for the wonderful 5-star review! I’m really glad to hear that Rates by Distance continues to be helpful for your store and that the support has been quick and reliable. It truly means a lot to know the app is providing value for your business. If you ever need any assistance or have questions down the line, I’m always here and happy to help. Srivastav
Betty from Zapiet was extremely helpful answering all my questions. I have very complex shipping configurations but she had the patience to sit over the phone and support me through the whole process. Great customer service!!
Developer reply ·
Hi Jovana! Really appreciate your kind words! It was a pleasure assisting you today. Feel free to reach out anytime! Best regards Betty
Betty was amazing and very helpful. She found a way to configure my store so that checkout worked as I needed it to. She was quick to respond and explained everything in a way that was understandable.
Developer reply ·
Hi there! Thank you so much for the lovely review! It was truly a pleasure helping you. If you ever need a hand, feel free to reach out anytime. Best regards Betty
very good support.
Developer reply ·
Hi, Thank you so much for your kind words! I’m really glad to hear you found the support helpful. Your feedback means a lot and motivates us to keep delivering the best possible service. We truly appreciate your trust and look forward to assisting you again whenever needed. Salaj
Developer reply ·
Hi Liv, Thank you very much for taking the time to leave a 5 star review for our Zapiet - Rates by Distance app, it's much appreciated! If you have any questions or need any assistance, please do not hesitate to send a message. Warm regards, Jessica
went abive and beyond to help me with the final outcome. my shop and cart all integrates nicely and does what I need it to do. Thank you so much!
Developer reply ·
Thank you so much for the wonderful 5-star review! I’m really glad to hear that everything is now working smoothly and that your shop and cart are fully integrated to meet your needs. It means a lot to know the support made a positive difference. If you ever need anything further, I’m always here and happy to help. Srivastav
Great app overall, support is very helpful
Developer reply ·
Hi Max, Thank you very much for taking the time to leave a review, it's much appreciated! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Jessica
Amazing service by Srivastav! As always Rates by Distance is prompt, patient, and skilled in resolving any issues (the Issue was on our end, not the app). Thank you again!
Developer reply ·
Thank you so much for the wonderful review! I really appreciate your kind words and I’m glad I could help get everything sorted, even when the issue was on your end. It’s always a pleasure supporting you, and I’m happy to hear Rates by Distance continues to work well for you. If you ever need anything again, I’m always here to help. Srivastav
As always, Rates by Distance is prompt, patient, and thorough in resolving any issues that may come up. I had Srivastav as tech support and couldn't be more pleased with his expertise and delivery! Thanks again!
Developer reply ·
Thank you so much for the wonderful review! I’m really glad to hear that your experience with Rates by Distance continues to be smooth and reliable, and I truly appreciate your kind words about the support provided. It was a pleasure helping you, and I’m happy we could resolve everything together. If you ever need anything at all, I’m always here and happy to assist. Thanks again for your continued trust and support! Srivastav
Great functionality and amazing support by Betty!
Developer reply ·
Hi Steven! Thank you for taking the time to share your review! I’m glad I could assist you with the app today. Please don’t hesitate to reach out if you need any further help. Best regards Betty
Jeanette has been a huge help throughout the Zapiet configuration process - don't know where we would be without her help!
Developer reply ·
Thank you so much for this review! I’m truly happy to hear that your store is now running smoothly. If there’s anything else you'd like for us to review together, I’m here to help anytime.
Lui is amazing! He went above and beyond even helping with other items on Shopify. The service is top notch and the wait time is minimal. I cannot find a single application that has stellar customer service like this! Every time I log on, I get help. Thank you so much!! A customer for life!
Developer reply ·
Ann, thank you from the bottom of my heart for your amazing review of Rates by Distance. I really appreciate your kindness and trust. I am delighted to know the app is helping you and I am always happy to assist you with anything you need. Lui
Very helpful backend support.
Developer reply ·
Hi Amanda! Thank you for your lovely review! It was a pleasure supporting you. Don’t hesitate to reach out again whenever you need a hand. Regards Betty
Very prompt
Developer reply ·
Hi there and thank you for the awesome review! Glad we were able to get things sorted for you in a timely manner and should anything else come up, don't hesitate to reach out, Steph
Super Application pour la livraison local. Parfait pour les boutique de fleurs
Developer reply ·
Bonjour Mathieu, Merci beaucoup pour ton superbe avis! Je suis vraiment heureuse que Zapiet – Rates by Distance fonctionne aussi bien pour ta livraison locale, surtout pour une boutique de fleurs. Ça fait vraiment plaisir de savoir que l’application t’aide au quotidien. Si tu as la moindre question ou si tu as besoin d’une aide supplémentaire, tu sais où nous trouver. Bien à vous, Jessica
This app is awesome! Using this in combination with the Zapiet - Pickup + Delivery app has finally allowed us to offer local delivery to our customers fairly. After spending hours going around in circles trying to make certain parts work, I finally reached out to support and they were SO incredibly helpful, even fixing some issues I hadn't realized were there! Having quality support makes a big difference, and their support is top-notch!
Developer reply ·
Hi there! Thank you so much for the fantastic review. It was a pleasure helping you out. If you ever need a hand, don’t hesitate to reach out to us anytime! Best regards Betty
Would definitely recommend Zapiet apps, they are easy to set up and any problems that may arise are quickly sorted out by their kind and responsive support team. Betty especially has helped me a lot!
Developer reply ·
Hi Jodie Thank you so much for your kind words! We are really glad to hear you had a great experience with us! Feel free to reach out anytime you need a hand. Best regards Betty
App does what is intended. Responsive and attentive support. Support is great and gets whatever I need sorted clearly and quickly.
Developer reply ·
Hi there! We really appreciate your kind words and the time you took to share them! It was great working with you and making sure everything ran smoothly. Don’t hesitate to get in touch whenever you need help. We are always happy to assist! Best regards Betty
Betty in Customer Support is amazing!!! She has helped me to get things in order and gave me all the information required to make my life easier. I would recommend Betty to anyone, who is having issues, I can't give her enough gratitude and praise and thanks for all her help!
Developer reply ·
Hi there! Thank you for the awesome review! It was a pleasure helping you with the app. Feel free to reach out anytime. We’re always happy to help! Best regards Betty
Developer reply ·
Hello Ward, Your 5 star review made my day! I’m so glad I could make things easier for you. Please feel free to reach anytime you need help. Regards, Nandita
Jessica was so helpful in helping me finish up my set up and fixing the issues I had with my store. Even gave the wonderful suggestion of changing the color to the theme we use. Thank you so much, Jessica!
Developer reply ·
Hi there, Thank you so much for your lovely review! I'm so glad to have been able to help with your setup of our Zapiet - Rates by Distance app. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
been using it for years. All works well
Developer reply ·
Hi there! Thank you so much for the wonderful review! It was an absolute pleasure assisting you! If you ever need a hand, please feel free to reach out to us anytime. Best regards Betty
Developer reply ·
Hi there! Thank you so much for your review. It was a pleasure helping you out with the app. If you ever need assistance, feel free to reach out anytime through chat. We are always happy to help! Best regards Betty
Developer reply ·
Thank you so much for your kind feedback. You can be rest assured that we are always ready to assist you in any way we can. Muiz
Excelente
Developer reply ·
Hi there, Thank you very much for your kind review and for using our Zapiet - Rates by Distance app! If you have any other questions down the road, please do not hesitate to send a message. Warm regards, Jessica
The app is great, but their support is where they shine. I worked with Stephane on troubleshooting an issue that was preventing our customers from checking out. It turned out, it had nothing to do with their app and had to do with a third party app - even though this wasn't their area, they still researched it to pinpoint and isolated the issue. Great company and support!
Developer reply ·
Hi Andy, Thank you for the amazing review, I really appreciate it! That was quite a puzzle to solve with all the different apps involved. It was my pleasure to dig in, untangle the settings, and get you on the right path to a solution. If you have any other questions, you know where to find us! Cheers, Steph
The bugs are next level. They keep regressing with tagging issues!
Developer reply ·
Update 4 Aug 2025: Hi Boris, Thank you for your feedback. We’re sorry to hear that your recent experience has been frustrating. Just to be transparent, the issue you mentioned was related to another one of our apps and not this one. We understand how it can feel connected, but we want to make sure each app is fairly represented. That said, we truly appreciate your continued use of our apps over the years and are here to support you. If there’s anything specific about this app that you’d like help with, we’d be happy to assist. Best regards, Klaudia Thank you so much for the 5-star review! I truly appreciate your update and, most of all, your continued support over the years. It means a lot to me to have long-time merchants like you using our Zapiet - Rates by Distance app. I’m so glad it's been a helpful part of your store's success. If there's ever anything you need, I’m always here to help! Cheers, Andy
Their support is amazing!, very patient and understanding.
Developer reply ·
Hi there, Thanks for taking the time to write us such a lovely review. I will say that personally, it was a pleasure speaking with you and I'm happy we were able to provide the assistance you were looking for! If anything else comes, we'll be there for you,
Was having some trouble but Sandy on the live chat helped out and provided solutions that worked great for my business
Developer reply ·
Hello there, Thank you for your kind words! I was happy to assist you in configuring Zapiet - Pickup + Delivery and Zapiet - Rates by Distance to meet your delivery needs. Please don't hesitate to reach out if there is anything else I can assist you with! Warm regards, Sandy
The support given was really great, so helpful!!
Developer reply ·
Hi Nancy, I'm so glad to have been able to help to get everything back up and running with your Google Maps API Key within our Zapiet - Rates by Distance app so that you can continue to offer great service and beautiful flowers to your customers! If you have any questions or need any further assistance, please do reach out. Warm regards, Jessica
I was able to get a hold of a representative very quickly to help me with my problem that I was having. Betty was extremely helpful, professional, accommodating and patient. She sent me all the screenshots told me what she was doing and continue to communicate with me while she was fixing the issue, I was having on my website with my pick up and delivery. I am very thankful for this app that I’m using. It has definitely helped me in more ways than one. Thanks again Betty for your amazing work.
Developer reply ·
Hi Debra! Oh thank you so much for another wonderful review! It was my pleasure helping you out with the issues you were experiencing with the app! If you ever need a hand always feel free to chat in anytime! Best regards, Betty
HUGE shoutout to Jessica on the Zapiet team. I've had some very specific technical questions, and whenever I encounter issues, she always saves the day. Thank you so much, Jessica! The whole team is very responsive and is attentive. This app makes delivery rates a breeze in my business. We offer local delivery, and charge for further distances. We're able to set a minimum, then charge per additional mile, with this app. Couldn't function without it. Thank you!
Developer reply ·
Hi Nancy, Thank you so very much for taking the time to leave such a lovely review, I really appreciate it! I always enjoy our chats and the fun challenges you bring to the table (: So glad that you find our Zapiet - Rates by Distance app invaluable for your business, it's great to hear. If you have any other questions down the road, you know where to find me! Cheers, Jessica
Developer reply ·
Hi Melissa, Thank you for taking the time to leave a review for our Zapiet - Rates by Distance app!!! I'm really glad that we got your Google Maps API key all sorted and rates are being generated to checkout. If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Jessica was a great help when we needed support and the app works great for our needs :)
Developer reply ·
Hi Melinda, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app! If you have any other questions down the road, please do not hesitate to send us a message. Warm regards, Jessica
Love this app. We're a business supplying bulky goods to the local area which each order needing a different quote for delivery. It's completely essential to our operation and couldn't speak more highly of it. 19/06/2025 Update - Amazing Support from Ana when we had an issue wiht the app providing rates. The app is invaluable to us. If you're thinking about using it, definitely try it!
Developer reply ·
Hi Jack, This is Ana, I am glad that all your customers can receive accurate rates for their amazing firewood. Do not hesitate to reach back out to us if anything comes up; we will continue to assist. Thanks, Ana
Réponse éfficace
Developer reply ·
Hi there! I just wanted to say a big thank you for taking the time to leave us a review! It was a true pleasure to assist you, and I'm glad we were able to set up Rates by Distances and the Google API, ensuring they're working properly. If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me. Leo
Developer reply ·
Hi there, I am glad you enjoy using our app and that we got to get your rates back to working as usual. Now, everyone will receive the correct rates, regardless of whether they are in the north or the south. We are here if you need any further assistance. Thanks, Ana
Really impressive support, high quality ! Thanks !
Developer reply ·
Hi there! Thank you so much for leaving another fantastic review. It was a pleasure assisting you with setting up your rates in our Zapiet - Rates by Distance app. Please don't hesitate to contact us if you need anything else. Best regards Betty
Developer reply ·
Hi there, I am glad we could help you promptly. Please do not hesitate to contact us if anything comes up. We are always here to help. Thanks, Ana
amazing help! super easy to follow
Developer reply ·
Hi there! I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Rates by Distances and the Google Maps API!! If there's anything else you need, don't hesitate to reach out. We're always here and ready to help! Thanks once again for the review; it really means a lot to me (: Leo
Shopify and its third party apps are not always the most intuitive, but Zapiet always has good support and they will stay with you until the problem is solved.
Developer reply ·
Hey Blair, Appreciate your positive feedback! Awesome we got the local delivery rates appear on your draft order! Also, we got the Sami B2B lock is back in action on your live store, right where it belongs! Feel free to message back anytime! Warm regards, Angelo
Zapiet has been an amazing addition to our store & operations for years (both their Rates by Distance app and their Pickup+Delivery app). Easy to install and integrate... nice professional customer-facing look. The support provided by Zapiet is amazing! They answer at all hours and go above and beyond to make sure they find the best (in our case.. customized) solutions for whatever we're trying to accomplish. Highly recommend.
Developer reply ·
Hi Amber, Thank you so much for your wonderful review! We're absolutely thrilled to hear that both our Rates by Distance app and Pickup + Delivery app have been such valuable additions to your store over the years. Your kind words about our support truly means a lot. We're always here to help, no matter the time, and it's our pleasure to find the best tailored solutions for your needs. We’re happy to be part of your journey! Warm regards, Betty
Their support is prompt
Developer reply ·
Hey there! Thanks a ton for the kind words! I’m really happy to hear your rates are up and running smoothly after the changes we made! Take care, Angelo
This app makes it SO easy to charge the correct amount for mileage, set up is easy and customer service is wonderful! I will never not have this app.
Developer reply ·
Thank you so much Allison for taking the time to leave this review, I really appreciate it! I'm so glad that I was able to help and get the correct rate from our Delivery Rates by Distance app to appear at checkout so that your customer's are charged the correct amount according to mileage from your store. If you have any questions or need any further assistance, please do not hesitate to reach out. Cheers, Jessica
Developer reply ·
Hey Taylor! Thanks for taking the time to leave a review, it was my pleasure to help you finish your Rates by Distance setup! We'll always be here to help you! Greetings, Manuel
had it installed for 1 day i couldn't get it to work as im not very good at these things, so i reached out to live chat response time under 20mins yet waiting 1.5 hours for a reply if there customer support is not there then neither are we
Developer reply ·
Hey Harry, Thank you for taking the time to share your feedback on the app store, it's a critical place for holding apps accountable. Looking at your specific case here, it does look like the response time you experienced was longer than we would usually expect, most queries are dealt with in just a few minutes with it taking a little longer on some weekends. I have reached out to our team members who provided you with the support to understand what happened here, as this is something that should never happen, and can promise that there will be a full diagnosis internally to this end. I have additionally reached out to you personally to understand if there is anything we can do to ensure that you get the service from Rates by Distance that you were expecting. Thanks, Sam - Head of Support
Jeanette has been an absolute lifesaver! I had several complex issues with the Zapiet app, and she went above and beyond to help me resolve every single one. Her knowledge and quick responses made a world of difference, and she always provided clear, step-by-step guidance that made everything so much easier to understand. She showed tremendous patience and dedication to ensure everything was set up exactly how I needed it. Jeanette’s exceptional support has truly improved my experience with Zapiet. Highly recommend her and the support team!
Developer reply ·
Thank you so much for your kind words! 😊 I'm happy to hear that I could make a difference and help resolve those complex issues you were facing. It was a pleasure working with you and ensuring everything was set up just right. Your patience and collaboration made the process so much smoother! If you ever need any further assistance, please don’t hesitate to reach out. We here to help! ✨ -Jeanette
Would better give them 0. This best describe experience, app is NOT working properly, you would need to check it daily. Is it not SET it and forget it solution.
Developer reply ·
Hi Mariia, Thank you for taking the time to share your feedback. We take all feedback seriously, whether positive or negative. We have over 1000 merchants using our Delivery Rates by Distance app each month without issue, and the only reason to ever open the app is to change rates. Our goal with the Delivery Rates by Distance app is to provide an accurate, user-friendly tool to help our merchants manage delivery costs effectively. While we strive for a seamless experience, there may be occasional issues, and our support team is committed to addressing them promptly. In your case, we attempted to investigate the issue, but our access to your store was removed. If you'd like further assistance, please feel free to reach out to us again at support@zapiet.com. Kind regards, Ismail
Jessica was so great! Very quick to respond, helpful information, and stayed with me until the problem was resolved :) THANK YOU!
Developer reply ·
Hi Claudia, Thank you very much for taking the time to leave such a lovely review for our Delivery Rates by Distance app! It was wonderful chatting and assisting you to make sure that everything was up and working as expected. If you have any other questions down the road, please do not hesitate to send us a message. All the best, Jessica
Great Customer service!!!!
Developer reply ·
Hi Mathias, Thank you for taking the time to leave a review for our Delivery Rates by Distance app If you have any other questions down the road, please do not hesitate to send us a message. Kind regards, Jessica
The Zapiet Rates by Distance app together with their Pickup + Delivery app has allowed our local delivery supply yard to move into the modern times. We're the only supply yard in our area to be able to offer local delivery online sales because of Zapiet. These apps are intuitive and easy to customize to fit your business and the support team is there to help fix any issues right away.
Developer reply ·
Hi Paul, Thank you very much for taking the time to leave a lovely review :) It was a pleasure chatting with you and making sure that our Delivery Rates by Distance app was integrated and working with our Zapiet - Pickup + Delivery app to generate the correct rates to your customers. If you have any other questions or need any further assistance, please do not hesitate to reach out. All the best, Jessica
Developer reply ·
Thank you for giving Zapiet - Rates by Distance a 5-star review! It was a pleasure helping you configure accurate delivery rates based on driving distance and the shortest route. If you have any questions or need further assistance, you know where to find us :) Cheers, Klaudia