UDO-YU
Switzerland
Reviews (6)
This app and its customer service is very helpful. I can always count on them to keep my shop "clean". I strongly recommend it
Never use this app. The employee who was supposed to help me was so rude. Hi there, We're very sorry to hear that you felt your experience with our support team didn’t meet your expectations. We always strive to be respectful, helpful, and prompt in every interaction. Looking into our communication history, we provided you with detailed guidance: including screenshots, links to help articles, and a personalized Loom video, to ensure the feature was correctly set up on your store. We're committed to helping all our users succeed, and we're sorry to see that this wasn't reflected in your review. If you're open to giving us another chance, we’d be happy to assist you further and clarify any misunderstandings. Best regards, Videowise Team
Don't ever use this.
Developer reply ·
Dear Diana, It's Auri, a Customer Support Manager at GemPages. I sincerely apologise for the long waiting time and the confusion regarding the integration with the Pumper app. Due to a recent surge in demand, our support team has been handling a much higher volume of inquiries than usual. We’re actively hiring and training more team members to ensure we can provide faster and more accurate assistance moving forward. However, we understand that it takes time for new staff to fully master the product and offer the level of support our users deserve. Regarding the Pumper app integration issue, please rest assured that we are taking your feedback seriously. Our team is currently reviewing this case thoroughly to prevent similar issues in the future and ensure smoother experiences with third-party apps. We truly value the trust you initially placed in us and hope we’ll have the opportunity to work with you again in the future. Thank you for your feedback — it helps us grow and improve. All the best, Auri GemPages Customer Support Manager
That was a pleasant experience. The team is patient and professional. I'm very satisfied and I highly recommend it.
