Butchers Baits
United States
Reviews (3)
I paid for the yearly pro plan which apparently has a 14 day return policy that I was never aware of. Well, it takes a couple months to ensure this app is working properly so beware that you will not get your money back when you realize this app sucks. The customer service is shotty. You may or may not get a response. When you do get a response to issues you are seeing with their app, all you get from them is "google shows this or that". I don't care what google shows if your app doesn't match that. I had an SEO score of 32 in their app which is very low but every time I reached out for help/questions, the answer was "google shows.....". The app never matches what customer service tells you. I also had autopilot set up for image compression but had an error message every day that 8 images needed compression. I would look for the images they were referring to and get a notice that all images are compressed. Well, which is it? They are good or 8 need done. Things like that constantly. I set up autopilot to have specific data listed for my products, but it never updated to what I requested. Just constant issues with this app. DO NOT USE IT. Now you will see a reply back from SEO Doctor about my review that will try to tell you everything I am saying is incorrect so beware of that also.
Developer reply ·
Thanks for your review. Please accept our apologies for the experience. While we target excellent customer experience but in this case we should have done a better job. Anways.. as per our email conversation, we didn't charge you for the pro account, so you did not loose any money, but I do agree with you that you have lost the time and trust on us. I would like offer personal assistance in the app if you can take 1 quick meeting. I hope you will come back to us.
Sam is amazing!!! I needed a report app that included the cost I am paying for the shipping in Shopify and they took the time to get this option added for me. I only needed specific details for a report and Sam also took the time to create this custom report for me so I didn't have to figure out how. What an amazing app and support team. Highly recommend as they will help you get any report you need as long as they can access that data on your site.
Developer reply ·
Thanks Gary! It's been a pleasure helping you - we appreciate all the great feedback. Please don't hesitate to ask for anything else.
I am using this app in the hopes of getting more orders on my website. Support is super helpful and available 24/7. This app only creates one referral option that is basically a coupon to the referring friend and once they order, the referring friend also gets a coupon. Would love to see more options in this app.
