AfterShip Referral & Affiliate
by AfterShip · launched
View in Shopify App Store ↗Reviews (1010)
We installed and tested the AfterShip Referral & Affiliate app as part of our evaluation. The app offers a wide range of features and is free, which makes it attractive at first glance. It is part of a broader ecosystem of AfterShip apps, which adds more capabilities beyond just referral programs. However, for our use case, we were specifically looking for a dedicated referral program solution. The app felt quite bulky due to the number of features and integrations, which made it less suitable for a focused and streamlined implementation. Because of this, we decided to move forward with a more specialized referral app that better fits our requirements. Overall, it is a powerful option for businesses looking for an all-in-one solution, but may feel overwhelming if you need a simple, dedicated referral setup.
Clean + Professional Starting off with a full 5 stars for AfterShip Referral & Affiliate. The app is incredibly easy to navigate, the instructions are clear, and the overall design is clean and user‑friendly. I’ll be back in the next two weeks with a more detailed update.
Untill now all looks very intuitive. We are working towards our launch and it probably will be a valuable asset for is once we're live!
I havent used it yet and i am not sure how, but am interested.
I am new here, it look interesting and easy to use.
Aftership does everything I want it to do. It's easy to navigate, with many choices. I had a question once and customer service was great!
So far so good. Just instaled it but it looks very helpful.
Developer reply ·
Thank you for your feedback. We are sorry for any inconvenience you faced while seeking support. We always aim to make the process as smooth as possible. To know more about your requirement, one of our experts has reached out via email to schedule a screen share meeting and demonstrate the features of our application. We’re happy to assist with any questions or concerns. We’re also open to any suggestions you may have, as understanding the needs of our users helps us meet their expectations and deliver an engaging experience. If you need assistance while setting up the app or have questions about any feature, please feel free to contact us via the live chat option in your account or email us at support@aftership.com. Best regards, Team AfterShip
Pricing structures are unclear right off the bat, but support is quick to answer my questions. I have an inkling feeling that I might get blindsided by fees.
NEVER use Affiliate Link with them!!! I started an Influencer Campaign on 16th of january and got A LOT of orders -> I can only see one in the Dashboard. This is ridiculous. I already lost so much time writing with more than 5 people from "Support" who keep saying "wait for 7 days after sale is confirmed". Its been already 2 weeks and I got NO SUPPORT and need to pay the influencer! If I dont get any help from development Team; I will have to calculate manually the Influencer Commission... THIS APP & Support are a disaster!!
Developer reply ·
Thank you for your feedback, and we sincerely apologize for the experience you've had. We completely understand your concern, and we take your feedback seriously. Regarding the missing orders in the dashboard, we’ve already escalated the issue to our development team, and they are actively investigating it. We’ll make it a priority to resolve this issue as soon as possible and help you provide the correct commission to pay to influencers. The wait times you’ve encountered are not up to our standards, and we deeply regret the inconvenience this has caused. We strive to provide timely support, and we apologize for not meeting your expectations. We truly appreciate your patience and understanding during this process, and we’re committed to resolving the matter swiftly. If you have any additional questions or need further assistance, please don't hesitate to reach out to us via the live chat option available in your account, or email us at support@aftership.com. Best regards, Team AfterShip
This app easy to use and navigate. Love all of their tools for my store
Love that aftership has all small business needs in a place. Quick and helpful customer service
We’ve yet to start using the AfterShip for Affiliate Program, but the installation of the plugin and outlook is promising - and that is a positive. For a free app, this can’t be beat. Shall update this review again in due course. Thank you. [Updated] This app has been in our Shopify Store for a couple of months now. It’s pretty useful, but would also prefer if the referral code can be customized for a select collection (say regular priced items) than outright for the entire inventory (discounted, non-discounted, sale items). Thanks!
AfterShip's ease of setup and implementation has been a highly positive experience.
quick and fast response
Developer reply ·
Thank you so much for taking the time to share your valuable feedback. We're glad to hear that you've recently installed our product. Your feedback is immensely valuable to us. We're open to any suggestions you may have, as understanding the requirements of our users helps us meet their expectations and deliver an engaging experience. If you need any assistance while setting up the app or have questions about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com. We will strive to ensure that your experience with us becomes worthy of a 5-star rating. Regards, Team AfterShip
I initially faced issues with changing the influence status but figured it later probably because I was on my cell. The tool is amazing and will help any small business owner that is working with influencers to easily track their sales. Thank you so much for creating such a great tool!
Developer reply ·
Thanks for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Have been using this company for years. They provided essential services for your Shopify backend
Developer reply ·
Thank you for your feedback. I’m sorry for any inconvenience you faced while seeking support. We always aim to make the process as smooth as possible, and it was never our intention to make you feel obligated to leave a review. Since you haven’t had the chance to use the program yet, one of our experts has reached out via email to schedule a screen share meeting and demonstrate the features of our application. We’re happy to assist with any questions or concerns. We’re also open to any suggestions you may have, as understanding the needs of our users helps us meet their expectations and deliver an engaging experience. If you need assistance while setting up the app or have questions about any feature, please feel free to contact us via the live chat option in your account or email us at support@aftership.com. Best regards, Team AfterShip
Amazing Support from Pooja! Pooja was incredibly prompt and helpful in getting me started with Aftership Affiliates. Her assistance was quick and effective, ensuring that I was up and running with the app in no time. It's rare to find such dedicated and efficient support. Highly recommend!
Great overview
Developer reply ·
Thank you for taking the time to share your valuable feedback with us. We’re glad to hear you found the overview helpful. We are open to any suggestions you may have. It’s always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available in your account or email us at support@aftership.com. We will do our best to ensure that your experience with us becomes worthy of a 5-star rating. Regards, Team AfterShip
The worst customer support ever. Shame on Shiam - he doesn't know this apps features, doesn't understand questions, disappears from chat several times for a long time, after poorly answering my questions witch copy/paste random answers disappears and doesn't answer at all. I were not even able to normally start to use it because of such a horrible customer experience.
Developer reply ·
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention. We value all customer feedback as it helps us identify areas where we can improve our services. We truly apologize for any confusion caused by the responses and the interruptions during the conversation. It's important to us that every customer receives accurate, timely, and right support. One of our experts will be sending you an email in order to get this checked and sorted for you. In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at support@aftership.com
Developer reply ·
Thank you for your valuable feedback. We appreciate your time. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance while setting up the app and have doubts about any feature, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com We will ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Too early to say
Developer reply ·
Thank you for sharing your feedback. We greatly appreciate it, as it helps us improve our services and enhance the overall user experience. We sincerely apologize that your experience fell short of expectations. Delivering exceptional service is our top priority, and we regret any inconvenience this may have caused. Your concerns are important to us. If you need further assistance, please don't hesitate to reach out via the live chat feature in your account or by emailing us at support@aftership.com
I havent had a chance to use the program yet. The support chat forced me to fill out this form in order to proceed in receiving user support.
Developer reply ·
Thank you for your feedback. I’m sorry for any inconvenience you faced while seeking support. We always aim to make the process as smooth as possible, and it was never our intention to make you feel obligated to leave a review. Since you haven’t had the chance to use the program yet, one of our experts has reached out via email to schedule a screen share meeting and demonstrate the features of our application. We’re happy to assist with any questions or concerns. We’re also open to any suggestions you may have, as understanding the needs of our users helps us meet their expectations and deliver an engaging experience. If you need assistance while setting up the app or have questions about any feature, please feel free to contact us via the live chat option in your account or email us at support@aftership.com. Best regards, Team AfterShip
After reading the reviews this seems like it will be a great asset for my business, I didn’t give it a 5 star rating since I have not used it yet, but I will update my review once I use it.
Developer reply ·
Thank you for taking the time to leave a review! We’re thrilled to hear that you’re excited about using our product for your business. We completely understand your decision to hold back on the 5-star rating until you've had a chance to experience it firsthand. We look forward to hearing your thoughts after you’ve used it! If you have any questions or need assistance in the meantime, please don’t hesitate to reach out.
Very responsive and helpful. Excited to use the app!
The response time is awesome, and the app is great!
